CarePort Referral Intake solution unifies fragmented referral channels into a single, intelligent intake workflow, giving providers full visibility from the first touchpoint

WellSky, a global health and community care technology and services company, today announced the expansion of artificial intelligence (AI) capabilities within its next‑generation WellSky CarePort Referral Intake solution. The enhancement uses AI-driven document extraction and clinical summarization to consolidate referrals arriving from multiple channels into a single, actionable worklist in one platform, helping providers evaluate and admit patients faster and more efficiently.

Built to address the fragmented nature of post‑acute referral management, the CarePort Referral Intake solution leverages embedded AI to extract and surface key patient, admission, and insurance information from eFax, direct secure messaging, and third‑party portals — while maintaining access to the source material when needed. By eliminating the need to toggle between systems and consolidating information from multiple sources, post-acute care teams gain a centralized, more complete view of every referral – along with the context required to assess it quickly and accurately. With reporting now extended to referrals that were previously untracked, organizations gain end-to-end transparency across their entire referral pipeline.

Post‑acute care teams often spend valuable time navigating multiple systems to review referral requests. In a recent WellSky survey of more than 250 post-acute care professionals, 97% reported monitoring multiple referral channels simultaneously and nearly two-thirds manage four or more referral sources at once. This complexity not only strains staff resources – it creates competitive risk. WellSky data shows that providers who respond first are 22% more likely to secure patient placement.

“Referral intake is a critical moment where timeliness and precision directly impact outcomes,” said Bill Miller, chairman and CEO of WellSky. “By organizing referral information at the point of intake, we’re equipping post‑acute teams with the clarity they need to make informed clinical decisions, reducing time spent tracking down details, and enabling teams to focus more fully on patient care.”

With over 500 WellSky clients already using the CarePort Referral Intake solution — and more joining daily — providers are reducing manual workflows, improving response times, and strengthening their position as collaborative referral partners. Organizations can now have visibility to support data-driven decisions across incoming referrals, positioning them to capture more opportunities and manage more referrals effectively.

Discover how AI‑powered referral intake helps post‑acute providers reduce intake friction and accelerate admissions at wellsky.com/careport-referral-intake/.

About WellSky^®

WellSky is one of America’s largest and most innovative healthcare technology companies leading the movement for intelligent, coordinated care. Our proven software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations scale processes, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to build healthy, thriving communities. For more information, visit wellsky.com.

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"By organizing referral information at the point of intake, we’re equipping post‑acute teams with the clarity they need to make informed clinical decisions, reducing time spent tracking down details, and enabling teams to focus more fully on patient care."