Accenture to Acquire NeuraFlash to Further Enhance its Salesforce and AI Capabilities

August 27, 2025 at 10:08 AM EDT

Acquisition to help expand Accenture’s agentic capabilities and reach into the mid-market segment

Accenture (NYSE: ACN) has agreed to acquire NeuraFlash, a leading Salesforce and gen AI consulting company that specializes in agentic solutions for sales, service, and field service operations. The acquisition will further strengthen Accenture's Salesforce gen AI and managed services capabilities and also extend its footprint to mid-market industries globally.

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Accenture has agreed to acquire NeuraFlash, a leading Salesforce and gen AI consulting company that specializes in agentic solutions for sales, service, and field service operations.

NeuraFlash has delivered more than 1,000 successful implementations for over 400 customers globally. The acquisition will add approximately 510 experienced professionals with over 2,000 certifications to Accenture’s Salesforce Business Group, predominately in North America, as well as in Colombia and India. The combination of Accenture's technology and industry knowledge with NeuraFlash's gen AI and agentic capabilities will help clients deploy and scale intelligent solutions faster. In addition to its deep Salesforce and Agentforce implementation experience, NeuraFlash also has substantial Amazon Web Services (AWS) capabilities, delivering personalized experiences for customers with machine learning and gen AI in the contact center space.

Based in Burlington, Massachusetts, NeuraFlash is focused on leveraging gen AI to automate complex business processes, optimize agentic programs, enhance analytics, manage change, and provide ongoing managed services that help organizations across industries effectively use new technologies, like Salesforce Agentforce. Founded in 2016, NeuraFlash has built a strong reputation for deploying gen AI solutions for digital and voice channels, service and sales transformation, and field service.

"This acquisition will significantly enhance our agentic AI capabilities and allow us to better serve the mid-market, in direct alignment with Salesforce's strategic direction,” said Stephanie Sadowski, senior managing director and Salesforce Business Group global lead for Accenture. “By integrating NeuraFlash's expertise, we aim to help accelerate enterprise AI adoption and drive innovation for clients across industries.”

“Since our inception, our team has been dedicated to delivering exceptional business outcomes for our customers and partners with gen AI-powered solutions across sales, service, and field service operations,” said T. Brett Chisholm, CEO and co-founder, NeuraFlash. “Joining forces with Accenture will help us continue to scale, amplify our impact globally, and expand our gen AI capabilities to create new, exciting avenues for innovation with our customers and our incredible people.”

Completion of the acquisition is subject to customary closing conditions, including required antitrust clearances. Terms of the transaction were not disclosed.

Forward-Looking Statements

Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “aspires,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook,” “goal,” “target” and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance nor promises that goals or targets will be met, and involve a number of risks, uncertainties and other factors that are difficult to predict and could cause actual results to differ materially from those expressed or implied. These risks include, without limitation, risks that: Accenture and NeuraFlash will not be able to close the transaction in the time period anticipated, or at all, which is dependent on the parties’ ability to satisfy certain closing conditions; the transaction might not achieve the anticipated benefits for Accenture; Accenture’s results of operations have been, and may in the future be, adversely affected by volatile, negative or uncertain economic and geopolitical conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; Accenture’s business depends on generating and maintaining client demand for the company’s services and solutions including through the adaptation and expansion of its services and solutions in response to ongoing changes in technology and offerings, and a significant reduction in such demand or an inability to respond to the evolving technological environment could materially affect the company’s results of operations; risks and uncertainties related to the development and use of AI could harm the company’s business, damage its reputation or give rise to legal or regulatory action; if Accenture is unable to match people and their skills with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; Accenture faces legal, reputational and financial risks from any failure to protect client and/or company data from security incidents or cyberattacks; the markets in which Accenture operates are highly competitive, and Accenture might not be able to compete effectively; Accenture’s ability to attract and retain business and employees may depend on its reputation in the marketplace; if Accenture does not successfully manage and develop its relationships with key ecosystem partners or fails to anticipate and establish new alliances in new technologies, the company’s results of operations could be adversely affected; Accenture’s profitability could materially suffer due to pricing pressure, if the company is unable to remain competitive, if its cost-management strategies are unsuccessful or if it experiences delivery inefficiencies or fail to satisfy certain agreed-upon targets or specific service levels; changes in Accenture’s level of taxes, as well as audits, investigations and tax proceedings, or changes in tax laws or in their interpretation or enforcement, could have a material adverse effect on the company’s effective tax rate, results of operations, cash flows and financial condition; Accenture’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; Accenture’s debt obligations could adversely affect its business and financial condition; changes to accounting standards or in the estimates and assumptions Accenture makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; as a result of Accenture’s geographically diverse operations and strategy to continue to grow in key markets around the world, the company is more susceptible to certain risks; if Accenture is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; Accenture might not be successful at acquiring, investing in or integrating businesses, entering into joint ventures or divesting businesses; Accenture’s business could be materially adversely affected if the company incurs legal liability; Accenture’s work with government clients exposes the company to additional risks inherent in the government contracting environment; Accenture’s global operations expose the company to numerous and sometimes conflicting legal and regulatory requirements; if Accenture is unable to protect or enforce its intellectual property rights or if Accenture’s services or solutions infringe upon the intellectual property rights of others or the company loses its ability to utilize the intellectual property of others, its business could be adversely affected; Accenture may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent Annual Report on Form 10-K, as updated in Item 1A, “Risk Factors” in its Quarterly Report on Form 10-Q for the second quarter of fiscal 2025, and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.