Genesys Cloud Achieves StateRAMP Authorization, Paving the Way for US Government Agencies to Securely Transform Customer Experiences

December 19, 2023 at 08:00 AM EST

Leader in AI-powered experience orchestration strengthens commitment to support state, local and education institutions moving to the cloud

Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that it’s now authorized for the State Risk and Authorized Management Program (StateRAMP) at the Moderate Impact Level. This new StateRAMP Authorization builds off its FedRAMP Authorization at the Moderate Impact Level, which Genesys announced earlier this year. Through these certifications, Genesys is making it easier for US state and federal agencies to access the latest cloud and AI technologies to improve the customer experience, while protecting their mission, assets and resources.

With the experience orchestration capabilities of the Genesys Cloud^TM platform, public sector organizations can tap into advanced conversational, generative and predictive AI capabilities, helping them to securely, reliably and more efficiently deliver mission-critical services to their communities. In addition, the all-in-one Genesys Cloud platform offers organizations a powerful set of digital, voice and workforce engagement management capabilities to orchestrate a seamless, personalized customer experience at scale across every touch point.

"Many state and local government agencies are challenged to deliver the service consumers expect today while stretching their limited resources and protecting their customers' data,” said Olivier Jouve, EVP and chief product officer at Genesys. “With StateRAMP Authorization, Genesys Cloud can expand its support to more government organizations by offering a solution that helps them modernize their infrastructure and use AI and automation to build stronger relationships with their customers through improved experiences.”

StateRAMP is a nonprofit membership organization established to develop and enable a standardized approach to defining and evaluating the cybersecurity standards required for cloud service providers to deliver solutions to state and local governments.

For more information, visit: https://www.genesys.com/solutions/government

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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