UNITED STATES SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
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FORM 20-F/A
AMENDMENT NO. 1
[ ] REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES
EXCHANGE ACT OF 1934
OR
[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934
FOR THE FISCAL YEAR ENDED SEPTEMBER 30, 2003
OR
[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934
FOR THE TRANSITION PERIOD FROM ________ TO ________.
COMMISSION FILE NUMBER 1-14840
AMDOCS LIMITED
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(Exact name of registrant as specified in its charter)
ISLAND OF GUERNSEY
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(Jurisdiction of incorporation or organization)
SUITE 5, TOWER HILL HOUSE LE BORDAGE
ST. PETER PORT, ISLAND OF GUERNSEY, GY1 3QT CHANNEL ISLANDS
AMDOCS, INC.
1390 TIMBERLAKE MANOR PARKWAY, CHESTERFIELD, MISSOURI 63017
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(Address of principal executive offices)
Securities registered or to be registered pursuant to Section 12(b) of the
Act:
TITLE OF EACH CLASS NAME OF EXCHANGE ON WHICH REGISTERED
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Ordinary Shares, par value L0.01 New York Stock Exchange
Securities registered or to be registered pursuant to Section 12(g) of the
Act:
NONE
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Securities for which there is a reporting obligation pursuant to Section
15(d) of the Act:
NONE
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Indicate the number of outstanding shares of each of the issuer's classes
of capital or common stock as of the close of the period covered by the Annual
Report.
Ordinary Shares, par value L0.01 216,057,098(1)
(Title of class) (Number of shares)
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(1) Net of 7,732,500 shares held in treasury. Does not include (a) 25,314,760
ordinary shares reserved for issuance upon exercise of options granted under
our stock option plan, (b) 250,930 ordinary shares reserved for issuance
upon exercise of options granted by companies we have acquired, and (c)
4,348,410 ordinary shares reserved for issuance upon conversion of our 2%
Convertible Notes due June 1, 2008. As of September 30, 2003, 4,126,299
ordinary shares remained available for future option grants under our stock
option plan.
Indicate by check mark whether the registrant has (1) filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.
Yes [X] No [ ]
Indicate by check mark which financial statement item the registrant has
selected to follow.
Item 17 [ ] Item 18 [X]
EXPLANATORY NOTE
THIS ANNUAL REPORT ON FORM 20-F/A IS BEING FILED AS AMENDMENT NO. 1 TO THE
ANNUAL REPORT ON FORM 20-F OF AMDOCS LIMITED (THE "COMPANY") FILED WITH THE
SECURITIES AND EXCHANGE COMMISSION (THE "SEC") ON DECEMBER 24, 2003, FOR THE
PURPOSE OF AMENDING THE FOLLOWING ITEMS: ITEMS 3, 4, 5, 6, 7, 8, 11, 18 AND 19.
AMDOCS LIMITED
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FORM 20-F
ANNUAL REPORT FOR THE FISCAL YEAR ENDED SEPTEMBER 30, 2003
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INDEX
PART I
Item 3. Key Information............................................. 3
Item 4. Information on the Company.................................. 15
Item 5. Operating and Financial Review and Prospects................ 27
Item 6. Directors, Senior Management and Employees.................. 47
Item 7. Major Shareholders and Related Party Transactions........... 55
Item 8. Financial Information....................................... 56
Item 11. Quantitative and Qualitative Disclosure about Market Risk... 57
PART III
Item 18. Financial Statements........................................ 58
Item 19. Exhibits.................................................... 59
1
Unless the context otherwise requires, all references in this Annual Report
on Form 20-F to "Amdocs", "we", "our", "us" and the "Company" refer to Amdocs
Limited and its consolidated subsidiaries and their respective predecessors. Our
consolidated financial statements are prepared in accordance with U.S. GAAP and
are expressed in U.S. dollars. References to "dollars" or "$" are to U.S.
dollars. Our fiscal year ends on September 30 of each year. References to any
specific financial year refer to the year ended September 30 of the calendar
year specified.
We own or have rights to trademarks or trade names that we use in
conjunction with the sale of our products and services, including, without
limitation, each of the following: Amdocs(TM), Ensemble(TM), AmdocsEnabler(TM)
and Clarify(TM).
FORWARD LOOKING STATEMENTS
This Annual Report on Form 20-F contains forward-looking statements (within
the meaning of the United States federal securities laws) that involve
substantial risks and uncertainties. You can identify these forward-looking
statements by words such as "expect", "anticipate", "believe", "seek",
"estimate", "project", "forecast", "continue", "potential", "should", "would",
"could" and "may", and other words that convey uncertainty of future events or
outcome. Statements that we make in this Annual Report that are not statements
of historical fact also may be forward-looking statements. Forward-looking
statements are not guarantees of future performance, and involve risks,
uncertainties and assumptions that may cause our actual results to differ
materially from the expectations that we describe in our forward-looking
statements. There may be events in the future that we are not accurately able to
predict, or over which we have no control. You should not place undue reliance
on forward-looking statements. We do not promise to notify you if we learn that
our assumptions or projections are wrong for any reason. We disclaim any
obligation to update our forward-looking statements, except where applicable law
may otherwise require us to do so.
Important factors that may affect these projections or expectations
include, but are not limited to: changes in the overall economy; changes in
competition in markets in which we operate; changes in the demand for our
products and services; consolidation within the industries in which our
customers operate; the loss of a significant customer; changes in the
telecommunications regulatory environment; changes in technology that impact
both the markets we serve and the types of products and services we offer;
financial difficulties of our customers; losses of key personnel; difficulties
in completing or integrating acquisitions; litigation and regulatory
proceedings; and acts of war or terrorism. For a discussion of these important
factors, please read the information set forth below under the caption "Risk
Factors".
2
PART I
ITEM 3. KEY INFORMATION
SELECTED FINANCIAL DATA
Our historical consolidated financial statements are prepared in accordance
with accounting principles generally accepted in the United States ("GAAP") and
presented in U.S. dollars. The selected historical consolidated financial
information set forth below has been derived from our historical consolidated
financial statements for the years presented. Historical information as of and
for the five years ended September 30, 2003 is derived from our consolidated
financial statements, which have been audited by Ernst & Young LLP, our
independent auditors. You should read the information presented below in
conjunction with those statements.
The information presented below is qualified by the more detailed
historical consolidated financial statements, the notes thereto and the
discussion under "Operating and Financial Review and Prospects" included
elsewhere in this Annual Report.
YEAR ENDED SEPTEMBER 30,
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2003 2002 2001 2000 1999
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(IN THOUSANDS, EXCEPT PER SHARE DATA)
STATEMENT OF OPERATIONS DATA:
Revenue........................... $1,483,327 $1,613,565 $1,533,910 $1,118,320 $626,855
Operating income(1)(2)(3)......... 210,418 49,161 159,281 74,124 146,998
Net income (loss)(1)(2)(3)(4)..... 168,883 (5,061) 66,386 5,978 98,543
Basic earnings (loss) per share... 0.78 (0.02) 0.30 0.03 0.50
Diluted earnings (loss) per
share........................... 0.77 (0.02) 0.29 0.03 0.49
Dividends declared per share...... -- -- -- -- --
AS OF SEPTEMBER 30,
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2003 2002 2001 2000 1999
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(IN THOUSANDS)
BALANCE SHEET DATA:
Total assets...................... $2,877,517 $2,540,094 $2,624,436 $1,935,085 $430,011
Long term obligations
2% Convertible Notes due June 1,
2008(4)......................... 400,454 445,054 500,000 -- --
Long-term portion of capital
lease obligations............ 23,825 15,138 24,779 23,417 17,148
Shareholders' equity(5)(6)........ 1,591,600 1,416,275 1,512,091 1,430,772 123,737
3
ORDINARY SHARES ADDITIONAL
---------------- PAID-IN
SHARES AMOUNT CAPITAL TREASURY STOCK
------- ------ ---------- --------------
(IN THOUSANDS)
STATEMENT OF CHANGES IN SHAREHOLDERS' EQUITY
DATA:
Balance as of September 30, 1999................. 198,800 $3,181 $ 489,099 $ --
Issuance of ordinary shares related to
acquisitions, net(5)........................ 20,307 325 1,263,330 --
Employee stock options exercised............... 2,058 33 21,327 --
Tax benefit of stock options exercised......... -- -- 10,825 --
Stock options granted.......................... -- -- 235 --
------- ------ ---------- ---------
Balance as of September 30, 2000................. 221,165 3,539 1,784,816 --
Employee stock options exercised............... 1,463 21 13,946 --
Tax benefit of stock options exercised......... -- -- 7,345 --
Stock options granted.......................... -- -- 183 --
------- ------ ---------- ---------
Balance as of September 30, 2001................. 222,628 3,560 1,806,290 --
Employee stock options exercised............... 687 12 5,149 --
Tax benefit of stock options exercised......... -- -- 6,808 --
Expense related to vesting of stock options.... -- -- 98 --
Repurchase of shares(6)........................ (7,732) -- -- (109,281)
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Balance as of September 30, 2002................. 215,583 3,572 1,818,345 (109,281)
Employee stock options exercised............... 475 8 2,312 --
Tax benefit of stock options exercised......... -- -- 262 --
Expense related to vesting of stock options.... -- -- 37 --
------- ------ ---------- ---------
Balance as of September 30, 2003................. 216,058 $3,580 $1,820,956 $(109,281)
======= ====== ========== =========
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(1) In fiscal 2000, we recorded acquisition-related charges of $75,617, relating
to our acquisitions of International Telecommunication Data Systems, Inc.
("ITDS") in November 1999 and Solect Technology Group Inc. ("Solect") in
April 2000, in stock-for-stock transactions. These charges included
write-offs of purchased in-process research and development and other
indirect acquisition-related costs.
(2) In fiscal 2002, we recorded acquisition-related charges for in-process
research and development of $17,400, relating to our November 2001
acquisition from Nortel Networks Corporation of substantially all of the
assets of its Clarify business ("Clarify") for cash. We also recorded
restructuring charges of $34,230 relating to the closure of our Stamford,
Connecticut data center and our cost reduction program.
(3) In the first quarter of fiscal 2003, we recorded a restructuring charge of
$9,956 related to our cost reduction program. In the fourth quarter of
fiscal 2003, we recorded an acquisition-related charge of $4,133 related to
our July 2003 acquisition from Bell Canada of its 90% ownership interest in
Certen Inc. ("Certen") for cash. Prior to this acquisition, we had 10%
ownership interest in Certen. This charge reflects our 10% share in Certen's
pre-acquisition results.
(4) In May 2001, we issued $500,000 aggregate principal amount of our 2%
Convertible Notes dues June 1, 2008 (the "2% Notes"). On July 23, 2002, our
Board of Directors authorized us to repurchase 2% Notes in such amounts, at
such prices and at such times considered appropriate. During the fourth
quarter of fiscal 2003, we repurchased $44,600 aggregate principal amount of
2% Notes, at an average price of 99% of the principal amount. During fiscal
2002, we repurchased $54,946 aggregate principal amount of 2% Notes, at an
average price of 89% of the principal amount. In fiscal 2003 and 2002, we
recorded gains of $448 and $6,012, respectively, relating to the repurchases
of the 2% Notes. As of September 30, 2003, $400,454 aggregate principal
amount of 2% Notes was outstanding. As of that date, the aggregate principal
amount of 2% Notes outstanding
4
is presented as a current liability, due to the holders' option to require
us to repurchase the 2% Notes on June 1, 2004.
(5) In addition, options to purchase an aggregate of 2,757 ordinary shares were
issued in exchange for employee options in connection with the Solect and
ITDS acquisitions.
(6) On November 6, 2001, our Board of Directors approved a twelve-month share
repurchase program and authorized us to repurchase our ordinary shares.
During fiscal 2002, we repurchased 7,732 ordinary shares, at an average
price of $14.13 per share. During fiscal 2003, we did not repurchase any
ordinary shares. On November 5, 2003, our Board of Directors approved an
additional twelve-month share repurchase program. In accordance with this
program, as of December 22, 2003, we had repurchased an additional 4,990
ordinary shares, at an average price of $24.82 per share.
5
RISK FACTORS
WE ARE EXPOSED TO GENERAL GLOBAL ECONOMIC AND MARKET CONDITIONS, PARTICULARLY
THOSE IMPACTING THE COMMUNICATIONS INDUSTRY.
Developments in the communications industry, such as the impact of general
global economic conditions, continued industry consolidation, the formation of
alliances among network operators and service providers, and changes in the
regulatory environment have had, and could continue to have, a material adverse
effect on our existing or potential customers. These conditions have reduced the
high growth rates that the communications industry had previously experienced,
and have caused the market value, financial results and prospects, and capital
spending levels of many communications companies to decline or degrade. In
recent years, the communications industry has experienced significant financial
pressures that have caused many in the industry to cut expenses and limit
investment in capital intensive projects and have led to numerous restructurings
and bankruptcies.
The need for communications providers to control operating expenses and
capital investment budgets has resulted in slowed customer buying decisions, as
well as price pressures. Due to adverse conditions in the business environment
for communications companies, our revenues declined in the second half of fiscal
2002 and continued to decline in the first quarter of fiscal 2003. As a result,
we undertook restructuring programs in fiscal 2002 and fiscal 2003 to reduce
costs. Adverse market conditions could continue to have a negative impact on our
business by reducing the number of new contracts we are able to sign and the
size of initial spending commitments, as well as decreasing the level of
discretionary spending under contracts with existing customers. In addition, a
further slowdown in the buying decisions of communications providers could
extend our sales cycle period and limit our ability to forecast our flow of new
contracts.
IF WE FAIL TO ADAPT TO CHANGING MARKET CONDITIONS AND CANNOT COMPETE
SUCCESSFULLY WITH EXISTING OR NEW COMPETITORS, OUR BUSINESS COULD BE HARMED.
We may be unable to compete successfully with existing or new competitors.
If we fail to adapt to changing market conditions and to compete successfully
with established or new competitors, it could have a material adverse effect on
our results of operations and financial condition. We face intense competition
for the software products and services that we sell, including competition for
Managed Services we provide to customers under long-term service agreements.
These Managed Services include a combination of services, such as system
modernization and consolidation, management and operation of data centers,
purchase and management of related hardware assets, billing operations and
application support.
The market for communications information systems is highly competitive and
fragmented, and we expect competition to increase. We compete with independent
providers of information systems and services and with the in-house software
departments of communications companies. Our competitors include firms that
provide comprehensive information systems and Managed Services solutions,
software vendors that sell products for particular aspects of a total
information system, software vendors that specialize in systems for particular
communications services such as Internet and wireless services, systems
integrators, service bureaus and companies that offer software systems in
combination with the sale of network equipment.
We believe that our ability to compete depends on a number of factors,
including:
- the development by others of software that is competitive with our
products and services,
- the price at which others offer competitive software and services,
- the responsiveness of our competitors to customer needs, and
- the ability of our competitors to hire, retain and motivate key
personnel.
We compete with a number of companies that have long operating histories,
large customer bases, substantial financial, technical, sales, marketing and
other resources, and strong name recognition. Current and potential competitors
have established, and may establish in the future, cooperative relationships
among themselves or with third parties to increase their ability to address the
needs of our prospective
6
customers. In addition, our competitors have acquired, and may continue to
acquire in the future, companies that may enhance their market offerings.
Accordingly, new competitors or alliances among competitors may emerge and
rapidly acquire significant market share. As a result, our competitors may be
able to adapt more quickly than us to new or emerging technologies and changes
in customer requirements, and may be able to devote greater resources to the
promotion and sale of their products. We cannot assure you that we will be able
to compete successfully with existing or new competitors. Failure by us to adapt
to changing market conditions and to compete successfully with established or
new competitors may have a material adverse effect on our results of operations
and financial condition.
IF WE DO NOT CONTINUALLY ENHANCE OUR PRODUCTS AND SERVICE OFFERINGS, WE MAY
HAVE DIFFICULTY RETAINING EXISTING CUSTOMERS AND ATTRACTING NEW CUSTOMERS.
We believe that our future success will depend, to a significant extent,
upon our ability to enhance our existing products and to introduce new products
and features to meet the requirements of our customers in a rapidly developing
and evolving market. We are currently devoting significant resources to refining
and expanding our base software modules and to developing Integrated Customer
Management products that operate in state-of-the-art computing environments. Our
present or future products may not satisfy the evolving needs of the
communications industry. If we are unable to anticipate or respond adequately to
such needs, due to resource, technological or other constraints, our business
and results of operations could be harmed.
WE MAY SEEK TO ACQUIRE COMPANIES OR TECHNOLOGIES, WHICH COULD DISRUPT OUR
ONGOING BUSINESS, DISTRACT OUR MANAGEMENT AND EMPLOYEES AND ADVERSELY AFFECT
OUR RESULTS OF OPERATIONS.
We may acquire companies where we believe we can acquire new products or
services or otherwise enhance our market position or strategic strengths. We
cannot assure you that suitable acquisition candidates can be found, that
acquisitions can be consummated on favorable terms or that we will be able to
complete otherwise favorable acquisitions because of antitrust or other
regulatory concerns. If we do complete acquisitions, we cannot assure you that
they will ultimately enhance our products or strengthen our competitive
position. In addition, any acquisitions that we make could lead to difficulties
in integrating personnel and operations from the acquired businesses and in
retaining and motivating key personnel from these businesses. Acquisitions may
disrupt our ongoing operations, divert management from day-to-day
responsibilities, increase our expenses and harm our results of operations or
financial condition.
OUR BUSINESS IS DEPENDENT ON A LIMITED NUMBER OF SIGNIFICANT CUSTOMERS, AND
THE LOSS OF ANY ONE OF OUR SIGNIFICANT CUSTOMERS COULD HARM OUR RESULTS OF
OPERATIONS.
Our business is dependent on a limited number of significant customers. Our
three largest groups of customers are comprised of Bell, Canada Nextel
Communications ("Nextel"), and SBC Communications Inc. ("SBC") and certain of
their subsidiaries, each of which accounted for more than 10% of our revenue in
fiscal 2003. Aggregate revenue derived from the multiple business arrangements
we have with our five largest customer groups accounted for approximately 55% of
our revenue in fiscal 2003. SBC has historically been one of our largest
shareholders, and, as of November 28, 2003, it beneficially owned approximately
9.4% of our outstanding ordinary shares. The loss of any significant customer or
a significant decrease in business from any such customer could harm our results
of operations and financial condition.
Although we have received a substantial portion of our revenue from
recurring business with established customers, most of our major customers do
not have any obligation to purchase additional products or services from us and
generally have already acquired fully paid licenses to their installed systems.
Therefore, our customers may not continue to purchase new systems, system
enhancements or services in amounts similar to previous years or may delay
implementation of committed projects, each of which could reduce our revenues
and profits.
7
OUR FUTURE SUCCESS WILL DEPEND ON OUR ABILITY TO DEVELOP LONG-TERM
RELATIONSHIPS WITH OUR CUSTOMERS AND TO MEET THEIR EXPECTATIONS IN PROVIDING
PRODUCTS AND PERFORMING SERVICES.
We believe that our future success will depend to a significant extent on
our ability to develop long-term relationships with successful network operators
and service providers with the financial and other resources required to invest
in significant ongoing Integrated Customer Management systems. If we are unable
to develop new customer relationships, our business will be harmed. In addition,
our business and results of operations depend in part on our ability to provide
high quality services to customers that have already implemented our products.
If we are unable to meet customers' expectations in providing products or
performing services, our business and results of operations could be harmed.
WE MAY BE EXPOSED TO THE CREDIT RISK OF CUSTOMERS THAT HAVE BEEN ADVERSELY
AFFECTED BY WEAKENED MARKETS.
We typically sell our software and related services as part of long-term
projects. During the life of a project, a customer's budgeting constraints can
impact the scope of a project and the customer's ability to make required
payments. In addition, the creditworthiness of our customers may deteriorate
over time, and we can be adversely affected by bankruptcies or other business
failures.
THE SKILLED AND HIGHLY QUALIFIED EMPLOYEES THAT WE NEED TO DEVELOP, IMPLEMENT
AND MODIFY OUR SOLUTIONS MAY BE DIFFICULT TO HIRE AND RETAIN, AND IF WE ARE
UNABLE TO HIRE AND RETAIN SUCH PERSONNEL, WE COULD FACE INCREASED COSTS TO
RETAIN OUR SKILLED EMPLOYEES.
Our business operations depend in large part on our ability to attract,
train, motivate and retain highly skilled information technology professionals,
software programmers and communications engineers. In addition, our competitive
success will depend on our ability to attract and retain other outstanding,
highly qualified employees. Although we made reductions in our workforce in
fiscal 2002 and in the first quarter of fiscal 2003, we continually need to hire
sales, support, technical and other personnel. Because our software products are
highly complex and are generally used by our customers to perform critical
business functions, we depend heavily on skilled technology professionals.
Skilled technology professionals are often in high demand and short supply. If
we are unable to hire or retain qualified technology professionals to develop,
implement and modify our solutions, we may be unable to meet the needs of our
customers. In addition, if we were to obtain several new customers or implement
several new large-scale projects in a short period of time, we may need to
attract and train additional employees at a rapid rate. We may face difficulties
identifying and hiring qualified personnel. Our inability to hire and retain the
appropriate personnel could increase our costs of retaining skilled employees
and make it difficult for us to manage our operations, to meet our commitments
and to compete for new customer contracts.
Our success will also depend, to a certain extent, upon the continued
active participation of a relatively small group of senior management personnel.
The loss of the services of all or some of these executives could harm our
operations and impair our efforts to expand our business.
OUR QUARTERLY OPERATING RESULTS MAY FLUCTUATE, AND A DECLINE IN REVENUE IN ANY
QUARTER COULD RESULT IN LOWER PROFITABILITY FOR THAT QUARTER AND FLUCTUATIONS
IN THE MARKET PRICE OF OUR ORDINARY SHARES.
We have experienced fluctuations in our quarterly operating results and
anticipate that such movement may continue and could intensify. Fluctuations may
result from many factors, including:
- the size and timing of significant customer projects and license fees,
- delays in or cancellations of significant projects by customers,
- changes in operating expenses,
- increased competition,
- changes in our strategy,
8
- personnel changes,
- foreign currency exchange rate fluctuations, and
- general economic and political conditions.
Generally, our license fee revenue and our service fee revenue relating to
customization and modification are recognized as work is performed, using
percentage of completion accounting. Given our reliance on a limited number of
significant customers, our quarterly results may be significantly affected by
the size and timing of customer projects and our progress in completing such
projects.
We believe that the placement of customer orders may be concentrated in
specific quarterly periods due to the time requirements and budgetary
constraints of our customers. Although we recognize revenue as projects
progress, progress may vary significantly from project to project, and we
believe that variations in quarterly revenue are sometimes attributable to the
timing of initial order placements. Due to the relatively fixed nature of
certain of our costs, a decline of revenue in any quarter could result in lower
profitability for that quarter. In addition, fluctuations in our quarterly
operating results could cause significant fluctuations in the market price of
our ordinary shares.
OUR REVENUE, EARNINGS AND PROFITABILITY ARE IMPACTED BY THE LENGTH OF OUR
SALES CYCLE, AND A LONGER SALES CYCLE COULD ADVERSELY AFFECT OUR RESULTS OF
OPERATIONS AND FINANCIAL CONDITION.
Our business is directly affected by the length of our sales cycle.
Information systems for communications companies are relatively complex and
their purchase generally involves a significant commitment of capital, with
attendant delays frequently associated with large capital expenditures and
procurement procedures within an organization. The purchase of these types of
products typically also requires coordination and agreement across many
departments within a potential customer's organization. Delays associated with
such timing factors could have a material adverse effect on our results of
operations and financial condition. In periods of economic slowdown in the
communications industry, our typical sales cycle lengthens, which means that the
average time between our initial contact with a prospective customer and the
signing of a sales contract increases. Beginning in the second half of fiscal
2002, buying decisions of communications providers were often delayed due to
adverse conditions in the business environment, and our sales cycle period
lengthened as a result. The lengthening of our sales cycle could reduce growth
in our revenue in the future. In addition, the lengthening of our sales cycle
contributes to an increased cost of sales, thereby reducing our profitability.
IF THE MARKET FOR OUR PRODUCTS DETERIORATES, WE MAY INCUR ADDITIONAL
RESTRUCTURING CHARGES.
In an effort to implement long-term cost reduction measures, we reduced our
workforce in the fourth quarter of fiscal 2002 and in the first quarter of
fiscal 2003 and reallocated certain personnel among different areas of our
operations. A reduction in personnel can result in significant severance,
administrative and legal expenses and may also adversely affect or delay various
sales, marketing and product development programs and activities. Depending on
market conditions in the communications industry and our business and financial
needs, we may be forced to implement additional restructuring plans to further
reduce our costs, which could result in additional restructuring charges.
Additional restructuring charges could have a material adverse effect on our
financial results.
IF WE FAIL TO SUCCESSFULLY PLAN AND MANAGE CHANGES IN THE SIZE OF OUR
OPERATIONS OUR BUSINESS WILL SUFFER.
Over the last several years, we have both grown and contracted our
operations in order to profitably offer our products and services in a rapidly
changing market. If we are unable to manage these changes and plan and manage
any future changes in the size and scope of our operations, our business will
suffer.
Our restructurings and cost reduction measures reduced the size of our
operations. On January 31, 2003, we employed approximately 7,800 individuals in
software and information technology positions, compared to approximately 9,100
on November 30, 2001. Our software and information technology workforce
increased to 9,000 positions as of November 30, 2003, primarily as a result of
the Certen
9
acquisition in July 2003 and a Managed Services agreement signed in January
2003. During periods of contraction, we disposed of office space and related
obligations in an effort to keep pace with the changing size of our operations.
Our recent cost reduction measures included consolidating and/or relocating
certain of our operations to different geographic locations. These activities
could lead to difficulties and significant expenses related to subleasing or
assigning any surplus space. We have accrued the estimated expenses that will
result from our restructuring efforts. However, if it is determined that the
amount accrued is insufficient, an additional charge could have an unfavorable
impact on our consolidated financial statements in the period this was
determined.
OUR INTERNATIONAL PRESENCE EXPOSES US TO RISKS ASSOCIATED WITH VARIED AND
CHANGING POLITICAL, CULTURAL AND ECONOMIC CONDITIONS WORLDWIDE.
We are affected by risks associated with conducting business
internationally. We maintain development facilities in Israel, the United
States, Cyprus, Ireland and Canada, operate a support center in Brazil and have
operations in North America, Europe, Latin America and the Asia-Pacific region.
Although a majority of our revenue is derived from customers in North America
and Europe, we obtain significant revenue from customers in the Asia-Pacific
region and Latin America. Our strategy is to continue to broaden our North
American and European customer base and to expand into new international
markets. Conducting business internationally exposes us to certain risks
inherent in doing business in international markets, including:
- lack of acceptance of non-localized products,
- legal and cultural differences in the conduct of business,
- difficulties in staffing and managing foreign operations,
- longer payment cycles,
- difficulties in collecting accounts receivable and withholding taxes that
limit the repatriation of earnings,
- trade barriers,
- immigration regulations that limit our ability to deploy our employees,
- political instability, and
- variations in effective income tax rates among countries where we conduct
business.
One or more of these factors could have a material adverse effect on our
international operations, which could harm our results of operations and
financial condition.
POLITICAL AND ECONOMIC CONDITIONS IN THE MIDDLE EAST MAY ADVERSELY AFFECT OUR
BUSINESS AND OUR DEVELOPMENT FACILITY IN CYPRUS MAY BE ADVERSELY AFFECTED BY
POLITICAL CONDITIONS IN THAT COUNTRY.
Of the five development centers we maintain worldwide, our largest
development center is located in five different sites throughout Israel.
Approximately half of our employees are located in Israel. As a result, we are
directly influenced by the political, economic and military conditions affecting
Israel and its neighboring region. Any major hostilities involving Israel could
have a material adverse effect on our business. We have developed contingency
plans to provide ongoing services to our customers in the event political or
military conditions disrupt our normal operations. These plans include the
transfer of some development operations within Israel to various of our other
sites both within and outside of Israel. If we have to implement these plans,
our operations would be disrupted and we would incur significant additional
expenditures, which would adversely affect our business and results of
operations.
While Israel has entered into peace agreements with both Egypt and Jordan,
Israel has not entered into peace arrangements with any other neighboring
countries. Over the past three years there has been a significant deterioration
in Israel's relationship with the Palestinian Authority and a related increase
in
10
violence. Efforts to resolve the problem have failed to result in an agreeable
solution. Continued violence between the Palestinian community and Israel may
have a material adverse effect on our business. Further deterioration of
relations with the Palestinian Authority might require more military reserve
service by some of our employees, which may have a material adverse effect on
our business.
In addition, our development facility in Cyprus may be adversely affected
by political conditions in that country. As a result of intercommunal strife
between the Greek and Turkish communities, Turkish troops invaded Cyprus in 1974
and continue to occupy approximately 40% of the island. Although Cyprus recently
joined the European Union, intensive discussions facilitated by the United
Nations, the European Union and the United States have not resulted in an
agreed-upon plan of reunification for Cyprus. Any major hostilities between
Cyprus and Turkey or the failure of the parties to finalize a peaceful
resolution may have a material adverse effect on our development facility in
Cyprus.
OUR INTERNATIONAL OPERATIONS EXPOSE US TO RISKS ASSOCIATED WITH FLUCTUATIONS
IN FOREIGN CURRENCY EXCHANGE RATES THAT COULD ADVERSELY AFFECT OUR BUSINESS.
Although approximately half of our employees are located in Israel and we
have operations throughout the world, the majority of our revenues and costs are
denominated in, or linked to, the U.S. dollar. Accordingly, we consider the U.S.
dollar to be our functional currency. However, a significant portion of our
operating costs is incurred outside the United States in other currencies.
Therefore, fluctuations in exchange rates between the currencies in which such
costs are incurred and the dollar may have a material adverse effect on our
results of operations and financial condition. The cost of our operations
outside of the United States, as expressed in dollars, could be adversely
affected by the extent to which any increase in the rate of inflation in a
particular country is not offset (or is offset with a time delay) by a
devaluation of the local currency in relation to the dollar. As a result of this
differential, from time to time we may experience increases in the costs of our
operations outside the United States, as expressed in dollars, which could have
a material adverse effect on our results of operations and financial condition.
In addition, a portion of our revenue (approximately 20% in fiscal 2003) is
not incurred in dollars or linked to the dollar, and, therefore, fluctuations in
exchange rates between the currencies in which such revenue is incurred and the
dollar may have a material effect on our results of operations and financial
condition. If more of our customers seek contracts that are denominated in
currencies such as the euro and not the dollar, our exposure to fluctuations in
currency exchange rates could increase.
Generally, the effects of fluctuations in foreign currency exchange rates
are mitigated by the fact that the majority of our revenue and operating costs
is in dollars or linked to the dollar and we generally hedge our currency
exposure on both a short-term and long-term basis with respect to expected
revenue and operating costs. However, we cannot assure you that we will be able
to effectively limit all of our exposure to currency exchange rate fluctuations.
The imposition of exchange or price controls or other restrictions on the
conversion of foreign currencies could also have a material adverse effect on
our business, results of operations and financial condition.
IF WE ARE UNABLE TO PROTECT OUR PROPRIETARY TECHNOLOGY FROM MISAPPROPRIATION,
OUR BUSINESS MAY BE HARMED.
Any misappropriation of our technology or the development of competitive
technology could seriously harm our business. We regard a substantial portion of
our software products and systems as proprietary and rely on a combination of
statutory and common law copyright, trademark, trade secret laws, customer
licensing agreements, employee and third party non-disclosure agreements and
other methods to protect our proprietary rights. We do not include in our
software any mechanisms to prevent or inhibit unauthorized use, but we generally
enter into confidentiality agreements with our employees, consultants,
subcontractors, customers and potential customers and limit access to, and
distribution of, our proprietary information.
11
The steps we have taken to protect our proprietary rights may be
inadequate. If so, we might not be able to prevent others from using what we
regard as our technology to compete with us. Existing trade secret, copyright
and trademark laws offer only limited protection. In addition, the laws of some
foreign countries do not protect our proprietary technology or allow enforcement
of confidentiality covenants to the same extent as the laws of the United
States. There is also the risk that other companies could independently develop
similar or superior technology without violating our proprietary rights.
If we have to resort to legal proceedings to enforce our intellectual
property rights, the proceedings could be burdensome, protracted and expensive
and could involve a high degree of risk.
CLAIMS BY OTHERS THAT WE INFRINGE THEIR PROPRIETARY TECHNOLOGY COULD HARM OUR
BUSINESS.
Although we have not received any complaints from third parties alleging
infringement claims, third parties could claim that our current or future
products or technology infringe their proprietary rights. We expect that
software developers will increasingly be subject to infringement claims as the
number of products and competitors providing software and services to the
communications industry increases and overlaps occur. Any claim of infringement
by a third party could cause us to incur substantial costs defending against the
claim, and could distract our management from our business. Furthermore, a party
making such a claim, if successful, could secure a judgment that requires us to
pay substantial damages. A judgment could also include an injunction or other
court order that could prevent us from selling our products or offering our
services, or prevent a customer from continuing to use our products. Any of
these events could seriously harm our business.
If anyone asserts a claim against us relating to proprietary technology or
information, while we might seek to license their intellectual property, we
might not be able to obtain a license on commercially reasonable terms or on any
terms. In addition, any efforts to develop non-infringing technology could be
unsuccessful. Our failure to obtain the necessary licenses or other rights or to
develop non-infringing technology could prevent us from selling our products and
could therefore seriously harm our business.
PRODUCT DEFECTS OR SOFTWARE ERRORS COULD ADVERSELY AFFECT OUR BUSINESS.
Design defects or software errors may cause delays in product introductions
or damage customer satisfaction and may have a material adverse effect on our
business, results of operations and financial condition. Our software products
are highly complex and may, from time to time, contain design defects or
software errors that may be difficult to detect and correct.
Because our products are generally used by our customers to perform
critical business functions, design defects, software errors, misuse of our
products, incorrect data from external sources or other potential problems
within or out of our control may arise from the use of our products, and may
result in financial or other damages to our customers, for which we may be held
responsible. Although we have license agreements with our customers that contain
provisions designed to limit our exposure to potential claims and liabilities
arising from customer problems, these provisions may not effectively protect us
against such claims in all cases and in all jurisdictions. In addition, as a
result of business and other considerations, we may undertake to compensate our
customers for damages caused to them arising from the use of our products, even
if our liability is limited by a license or other agreement. Claims and
liabilities arising from customer problems could also damage our reputation,
adversely affecting our business, results of operations and financial condition
and the ability to obtain "Errors and Omissions" insurance.
SYSTEM DISRUPTIONS AND FAILURES MAY RESULT IN CUSTOMER DISSATISFACTION,
CUSTOMER LOSS OR BOTH, WHICH COULD MATERIALLY AND ADVERSELY AFFECT OUR
REPUTATION AND BUSINESS.
Our Integrated Customer Management systems are an integral part of our
customers' business operations. The continued and uninterrupted performance of
these systems by our customers is critical to our success. Customers may become
dissatisfied by any system failure that interrupts our ability to provide
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services to them. Sustained or repeated system failures would reduce the
attractiveness of our services significantly, and could result in decreased
demand for our products and services.
Our Managed Services include a combination of services, such as system
modernization and consolidation, management and operation of data centers,
purchase and management of related hardware assets, billing operations and
application support. Our ability to perform Managed Services depends on our
ability to protect our computer systems against damage from fire, power loss,
water damage, telecommunications failures, earthquake, terrorism attack,
vandalism and similar unexpected adverse events. Despite our efforts to
implement network security measures, our systems are also vulnerable to computer
viruses, break-ins and similar disruptions from unauthorized tampering. We do
not carry enough business interruption insurance to compensate for any
significant losses that may occur as a result of any of these events.
We have experienced systems outages and service interruptions in the past.
We expect to experience additional outages in the future. To date, these outages
have not had a material adverse effect on us. However, in the future, a
prolonged system-wide outage or frequent outages could cause harm to our
reputation and could cause our customers to make claims against us for damages
allegedly resulting from an outage or interruption. Any damage or failure that
interrupts or delays our operations could result in material harm to our
business and expose us to material liabilities.
THE TERMINATION OR REDUCTION OF CERTAIN GOVERNMENT PROGRAMS AND TAX BENEFITS
COULD ADVERSELY AFFECT OUR OVERALL EFFECTIVE TAX RATE.
There can be no assurance that our effective tax rate of 25% for the year
ended September 30, 2003 will not change over time as a result of changes in
corporate income tax rates or other changes in the tax laws of the various
countries in which we operate. We have benefited or currently benefit from a
variety of government programs and tax benefits that generally carry conditions
that we must meet in order to be eligible to obtain any benefit.
For example, the government of Cyprus has issued a permit to our Cypriot
subsidiary pursuant to which its activities are deemed to be offshore activities
for Cypriot tax purposes, resulting in an effective tax rate in Cyprus of 4.25%.
Our Irish subsidiary entered into an agreement with the Irish Industrial
Development Agency by which it qualified for certain job creation grants and,
consequently, certain of its activities were deemed to be manufacturing
activities for Irish tax purposes, resulting in a corporation tax rate of 10%
until December 31, 2002 with respect to such manufacturing activities. Beginning
January 1, 2003, our Irish subsidiary became subject to a single corporation tax
rate of 12.5%. Israeli companies are generally subject to a company tax of 36%
of taxable income, however, certain production and development facilities of our
Israeli subsidiary have been granted a status that allows for taxation at a rate
of 25% or lower. The status by which these facilities enjoy reduced taxation is
subject to certain time limitations.
If we fail to meet the conditions upon which certain favorable tax
treatment area based, we could be required to refund tax benefits already
received. Additionally, some of these programs and the related tax benefits are
available to us for a limited number of years, and these benefits expire from
time to time.
Any of the following could have a material effect on our overall effective
tax rate:
- some programs may be discontinued,
- we may be unable to meet the requirements for continuing to qualify for
some programs,
- these programs and tax benefits may be unavailable at their current
levels,
- upon expiration of a particular benefit, we may not be eligible to
participate in a new program or qualify for a new tax benefit that would
offset the loss of the expiring tax benefit, or
- we may be required to refund previously recognized tax benefits if we are
found to be in violation of the stipulated conditions.
13
WE ARE CURRENTLY A PARTY TO SECURITIES LITIGATION CLASS ACTION LAWSUITS AND A
SECURITIES EXCHANGE COMMISSION INVESTIGATION, WHICH COULD NEGATIVELY AFFECT
OUR BUSINESS AND RESULTS OF OPERATIONS.
Beginning in June 2002, a number of complaints were filed by holders of our
ordinary shares against us and certain of our officers and directors in the
United States District Court for the Eastern District of Missouri and the
Southern District of New York. The cases were transferred to and consolidated in
the Eastern District of Missouri. The consolidated amended complaint filed in
the action alleged that we and the individual defendants had made false or
misleading statements about our business and future prospects during a putative
class period between July 18, 2000 and June 20, 2002. On December 1, 2003, the
court issued an order granting our motion to dismiss the securities class action
lawsuits and directing that judgment be entered in favor of the defendants. On
December 29, 2003, the lead plaintiffs appealed to the United States Court of
Appeals for the Eighth Circuit from the final judgment entered on December 1,
2003. The litigation has been, and, if the plaintiffs pursue an appeal, may
continue to be, time-consuming and costly and could divert the attention of our
management personnel. These lawsuits or any future lawsuits filed against us
could harm our business.
In addition, we have been informed that the Midwest Regional Office of the
United States Securities and Exchange Commission (the "SEC") is conducting a
private investigation into the events leading up to our announcement in June
2002 of revised projected revenue for the third and fourth quarters of fiscal
2002. The investigation appears to be focused on, but is not explicitly limited
to, our forecasting beginning with our April 23, 2002 press release. Although we
believe that we will be able to satisfy any concerns the SEC staff may have in
this regard, we are unable to predict the duration, scope or outcome of the
investigation. We are cooperating fully with the SEC staff. At a minimum, this
investigation may divert the attention of our management and other resources
that would otherwise be engaged in operating our business.
THE MARKET PRICE OF OUR ORDINARY SHARES HAS AND MAY CONTINUE TO FLUCTUATE
WIDELY.
The market price of our ordinary shares has fluctuated widely and may
continue to do so. During fiscal year 2003, our ordinary shares traded as high
as $27.25 per share and as low as $5.85 per share. Our ordinary shares traded as
high as $39.25 per share and as low as $6.10 per share in fiscal 2002 and as
high as $80.50 per share and as low as $25.85 per share in fiscal 2001. As of
December 1, 2003, the closing price of our ordinary shares was $26.04 per share.
Many factors could cause the market price of our ordinary shares to rise and
fall, including:
- market conditions in the industry and the economy as a whole,
- variations in our quarterly operating results,
- announcements of technological innovations by us or our competitors,
- introductions of new products or new pricing policies by us or our
competitors,
- trends in the communications or software industries,
- acquisitions or strategic alliances by us or others in our industry,
- changes in estimates of our performance or recommendations by financial
analysts, and
- political developments in the Middle East.
In addition, the stock market often experiences significant price and
volume fluctuations. These fluctuations particularly affect the market prices of
the securities of many high technology companies. These broad market
fluctuations could adversely affect the market price of our ordinary shares.
14
IT MAY BE DIFFICULT FOR OUR SHAREHOLDERS TO ENFORCE ANY JUDGMENT OBTAINED IN
THE UNITED STATES AGAINST US OR OUR AFFILIATES.
We are incorporated under the laws of the Island of Guernsey and several of
our directors and executive officers are not residents of the United States. A
significant portion of our assets and the assets of those persons are located
outside the United States. As a result, it may not be possible for investors to
effect service of process upon us within the United States or upon such persons
outside their jurisdiction of residence. Also, we have been advised that there
is doubt as to the enforceability in Guernsey of judgments of the U.S. courts of
civil liabilities predicated solely upon the laws of the United States,
including the federal securities laws.
ITEM 4. INFORMATION ON THE COMPANY
HISTORY, DEVELOPMENT AND ORGANIZATIONAL STRUCTURE OF AMDOCS
Amdocs Limited was organized under the laws of the Island of Guernsey in
1988. Since 1995, Amdocs Limited has been a holding company for the various
subsidiaries that conduct our business on a worldwide basis. Our global business
is providing Integrated Customer Management systems, including software and
services, to major communications companies in North America, Europe and the
rest of the world. Our registered office is located in Suite 5, Tower Hill House
Le Bordage, St. Peter Port, Island of Guernsey, GY1 3QT Channel Islands, and the
telephone number at that location is 011-44-1481-728444.
In the United States, our main sales and development center is located in
St. Louis, Missouri. The executive offices of our principal subsidiary in the
United States are located at 1390 Timberlake Manor Parkway, Chesterfield,
Missouri 63017, and the telephone number at that location is (314) 212-8328.
Our subsidiaries are organized under and subject to the laws of several
countries. Our principal operating subsidiaries are located in Canada, Cyprus,
Ireland, Israel, the United Kingdom and the United States.
We have pursued acquisitions in order to offer new products or services or
otherwise enhance our market position or strategic strengths. Our acquisition of
ITDS in November 1999 enabled us to expand our service offerings and enhanced
our ability to provide Managed Services solutions to our customers. In April
2000, we acquired Solect, which enhanced our ability to serve the growing
Internet Protocol ("IP") needs of our customers. The acquisition in November
2001 from Nortel Networks Corporation of substantially all of the assets of its
Clarify business, which provided Customer Relationship Management ("CRM")
software to communications companies and other enterprise sectors, has
positioned us as a leading provider of CRM to the communications industry and,
through our addition of Clarify's CRM software to our product offerings,
reinforced our leadership in delivering a comprehensive portfolio of business
software applications. In July 2003, we purchased Bell Canada's 90% ownership
interest in Certen, which we formed with Bell Canada in January 2001. This
acquisition expanded our Managed Services offerings and positioned us as a
leading provider of Managed Services to the communications industry. As a result
of the acquisition, Certen is now our wholly owned subsidiary.
In the future, we may consider, as part of our strategy, additional
acquisitions and other initiatives in order to offer new products or services or
otherwise enhance our market position or strategic strengths.
During fiscal 2003 and 2002, we took steps to reduce our costs and achieve
increased operational efficiency. In fiscal 2002, we implemented a cost
reduction program to reduce costs in response to a decline in our revenue for
the third and fourth quarters of fiscal 2002. As part of this cost reduction
program, we reduced our workforce by approximately 1,000 software and
information technology specialists and administrative professionals and vacated
facilities in different centers around the world. In an effort to achieve
increased operational efficiency and to more closely monitor and reduce costs,
in fiscal 2002 we also consolidated our Stamford, Connecticut data center into
our Champaign, Illinois facility, and closed the Stamford facility. In November
2002, we announced a series of additional measures designed to reduce costs and
improve productivity. As part of this plan, we reduced our workforce by
approximately 400 software and information technology specialists and
administrative professionals and vacated facilities in
15
different centers around the world. In addition, we implemented other cost
reduction measures, including travel cuts and reductions in other discretionary
costs. As a result of these cost reduction programs, our software and
information technology workforce consisted of approximately 7,800 employees as
of January 31, 2003. Primarily as a result of the Certen acquisition in July
2003 and a Managed Services agreement signed with an affiliate of SBC in January
2003, we increased our software and information technology workforce by
approximately 1,200 employees. Our total software and information technology
workforce subsequently increased to approximately 9,000 employees as of November
30, 2003.
Our principal capital expenditures for fiscal 2003, 2002 and 2001 have been
for computer equipment, for which we spent approximately $50.5 million, $42.8
million and $62.0 million, respectively. Principal capital expenditures
currently in progress consist of approximately $6.5 million for additional
computer equipment, with the bulk of these expenditures for computer equipment
to be located at our facilities in North America and Israel.
BUSINESS OVERVIEW
Our market focus is primarily the communications industry, and we are a
leading provider of software products and services to major communications
companies in North America, Europe and the rest of the world. Our products and
services provide an integrated approach to customer management, which we refer
to as "Integrated Customer Management". Our Integrated Customer Management
product offerings consist primarily of billing and customer relationship
management systems, which we refer to, collectively, as "Customer Care and
Billing Systems", or "CC&B Systems". We refer to customer relationship
management products included within CC&B Systems as "CRM" products. Our
portfolio also includes a full range of directory sales and publishing systems,
which we refer to as "Directory Systems", for publishers of both traditional
printed yellow page and white page directories and electronic Internet
directories.
Our Integrated Customer Management systems are designed to meet the
mission-critical needs of leading communications service providers, which
include CRM, order management, call rating, invoice calculation and preparation,
bill formatting, collections, partner relationship management and directory
publishing services. We support a wide range of communications services,
including wireline, wireless, voice, data, broadband, content, electronic and
mobile commerce and IP based services. We also support companies that offer
multiple service packages, commonly referred to as bundled or convergent
services. Due to the complexity of our customers' projects and the expertise
required for system support, we also provide extensive system implementation,
integration, modification, ongoing support, enhancement and maintenance
services. In addition, we offer Managed Services, which include a combination of
services, such as system modernization and consolidation, management and
operation of data centers, purchase and management of related hardware assets,
billing operations and application support, in all cases on either or a
combination of a fixed or unit charge basis to our customers.
Since the inception of our business in 1982, we have concentrated on
providing software products and services to major communications companies. By
focusing on this market, we believe that we have been able to develop the
innovative products and the industry expertise, project management skills and
technological competencies required for the advanced, large-scale,
specifications-intensive system projects typical of leading communications
providers. Our customer base includes major North American, European and other
communications companies, including major wireline companies and wireless
companies.
INDUSTRY BACKGROUND
Communications Industry
It is our view that, for close to 20 years, competition in the global
communications industry has increased as a result of deregulation and the
development of new service technologies. Competition in the U.S. market began to
increase in 1984 when AT&T was required to divest its local telephone operations
and many new operators began to enter the long distance market. The
Telecommunications Act of 1996
16
increased competition in the United States even further by allowing new and
existing local, long distance and cable companies to offer competing services.
Our experience tells us that many companies now compete by providing bundled or
convergent services, offering combinations of local exchange, long distance,
wireless, broadband access, content and electronic and mobile commerce services.
Deregulation is also creating opportunities for new ways of doing business, such
as wholesaling and reselling communications services. Privatization and
deregulation continue to encourage increased competition worldwide. We believe
that, as markets are opened to competition, new competitors within these markets
typically compete for market share with more established carriers by offering
competitive prices, introducing new features and services and being more
responsive to customer needs. In parallel, the communications industry has
undergone consolidation as companies seek to broaden their global reach and
expand service offerings. In addition, global expansion by multinational
companies and concurrent technological advances are opening markets in less
developed countries to enhanced communications services and competition.
In recent years, there has also been a large increase of new communications
technologies, including ATM, IP, xDSL, WiFi, utilization of cable television
infrastructure to provide Internet services, GPRS (General Packet Radio
Services), UMTS (Universal Mobile Telecommunications System), WAP (Wireless
Application Protocol) for wireless Internet, and intelligent networks.
Additionally, the directory publishing industry, which we believe is currently
dominated by communications companies that are owned by or affiliated with the
public telecommunications carriers, is experiencing significant changes due to
the introduction of new technologies and distribution platforms, especially
Internet directories.
We believe that recent market conditions in the communications industry
have reduced the high growth that the communications industry had experienced
earlier in its history. As a result, the market value, financial results and
prospects and capital spending levels of many communications companies have
declined or degraded. If these market conditions deteriorate further, we and
other vendors to the communications industry could be adversely affected.
Information Systems
While the demand for Integrated Customer Management systems has decreased
as a result of the downturn in the communications industry, many communications
companies, even in the current business environment, are seeking to improve
their systems. It is our belief that these communications companies are looking
for systems that reduce IT and operational costs, enhance customer management to
support customer retention, and support rapid rollout of new marketing packages
and advanced data services, as well as the ability to provide customers with
single-contact, single-invoice solutions for convergent or bundled services.
As a result, communications companies require information systems that
provide the level of integration, flexibility and scalability they need to
improve operational efficiency and to differentiate themselves from their
competitors in an increasingly competitive marketplace. To save scarce capital
and operating expenditure resources, some carriers are investing in
pre-configured open-architecture software products, which require limited
customization, rather than highly customized solutions.
We believe that, in order to implement efficient, flexible, cost-effective
information systems on a timely basis, many new and existing communications
companies are looking to buy CC&B Systems from external vendors, rather than
developing new systems with internal resources. Moreover, as many communications
companies strive to become more consumer-oriented, they are concentrating their
efforts and internal resources on servicing customers and expanding their
service offerings, and many are turning to third-party vendors for their
information systems. These factors create significant opportunities for vendors
of CC&B Systems and providers of Managed Services, such as Amdocs.
THE AMDOCS SOLUTION
We believe that our total solutions orientation, product-driven approach
and commitment to and support of quality personnel permit us to offer our
customers effective products and services that are both
17
highly innovative and reliable. We believe that our success derives from a
combination of the following factors that differentiate us from most of our
competitors.
- Integrated Portfolio of Products. We offer our customers Integrated
Customer Management by providing a portfolio of pre-integrated billing
and CRM products. This approach is designed to help communications
service providers link customer-facing business processes and touch
points across back-office and front-office systems. We believe that our
Integrated Customer Management portfolio of products helps providers to
profitably and effectively manage their customers, while also reducing
project risk and cost.
- Integrated Products and Services Solution. We offer our customers total
solutions that combine products with a broad range of services, including
customization, implementation, integration, maintenance, ongoing support
and Managed Services. By providing services directly to the customer, we
are able to effectively utilize our intricate technical knowledge of our
Integrated Customer Management products in the overall execution of a
project, helping to ensure delivery and significantly reducing project
risk. Our total solutions approach differs from the multi-party approach
commonly used in the market, in which products developed by a software
vendor are implemented by a third-party system integrator. We believe
that our approach enhances our ability to provide our customers with
timely, cost-effective, low-risk solutions at a consistent level of
quality.
- Functional and Flexible Integrated Customer Management Products. Our
Integrated Customer Management products are based on an open, multi-tier,
client-server, rule and table-based architecture that provides the
functionality, scalability, modularity and adaptability required by
communications companies in today's highly competitive market. The
flexibility of our Integrated Customer Management products enables our
customers to achieve significant time-to-market advantages and reduce
their dependence on technical and other staff.
- Highly Skilled Personnel. We are able to offer our customers superior
products and services on a worldwide basis in large part because of our
highly qualified and trained technical, sales, marketing and managerial
personnel. We invest significantly in the ongoing training of our
personnel in key areas such as industry knowledge, software technologies
and management capabilities. Primarily based on the skills and knowledge
of our employees, we believe that we have developed a reputation for
reliably delivering quality solutions within agreed time frames and
budgets. We have global recruitment capabilities and have development
centers in Israel, the United States, Cyprus, Ireland and Canada.
BUSINESS STRATEGY
Our goal is to provide advanced information technology software products
and related customer service and support to the world's leading communications
companies. We seek to accomplish our goal by pursuing the strategies described
below.
- Continued Focus on the Communications Industry. We intend to continue to
concentrate our main resources and efforts on providing strategic
information systems to the communications industry. This strategy has
enabled us to develop the specialized industry know-how and capability
necessary to deliver the technologically advanced, large-scale,
specifications-intensive information systems solutions required by the
leading communications companies in the wireless, wireline and convergent
service sectors.
- Target Industry Leaders. We intend to continue to direct our marketing
efforts principally towards the major communications companies. We derive
a significant portion of our revenues from our customer base of major
communications companies in North America, Europe and the Asia-Pacific
region. We believe that the development of this premier customer base has
helped position us as a market leader, while contributing to the core
strength of our business. By targeting industry leaders
18
that require the most sophisticated information systems solutions, we
believe that we are best able to ensure that we remain at the forefront
of developments in the industry.
- Deliver Integrated Products and Services Solutions. Our strategy is to
provide customers with total systems solutions consisting of our
Integrated Customer Management products and our specialized services. By
leveraging our product and industry knowledge, we believe that we can
provide more effective system integration and implementation services as
well as Managed Services to our customers.
- Provide Customers with a Broad, Integrated Suite of Products. We seek to
provide our customers with a broad suite of products to meet all their
Integrated Customer Management needs. For communications service
providers, we seek to provide CC&B Systems across all lines of their
business, such as wireline, mobile and data. This approach also means
that we can support global communications service providers throughout
their various international operations. We believe that our ability to
provide a broad suite of products helps establish us as a strategic
partner for our customers, and also provides us with multiple avenues for
strengthening and expanding our ongoing customer relationships.
- Maintain and Develop Long-Term Customer Relationships. We seek to
maintain and develop long-term, mutually beneficial relationships with
our customers. These relationships generally involve additional product
sales, as well as ongoing support, system enhancement and maintenance
services. We believe that such relationships are facilitated in many
cases by the mission-critical strategic nature of the systems provided by
us and by the added value we provide through our specialized skills and
knowledge. In addition, our strategy is to solidify our existing customer
relationships by means of long-term support and maintenance contracts.
TECHNOLOGY
We have developed core competencies in various advanced technologies that
are used in our Integrated Customer Management products. By utilizing
technologies such as rule and table-based design, multi-tier architecture,
object-oriented techniques, data mining, web-enabling and open application
program interfaces, we are able to provide communications companies with the
flexibility required in a highly competitive, dynamic environment. For example,
the use of rule and table-based technologies allows communications companies to
rapidly implement changes to their marketing and customer service activities,
such as new services, price plans, discount schemes and bill formats, without
the need to modify system code. Similarly, by drawing on web-enabled, Internet
technologies, we have been able to improve access to information by remote
users, both internally within a communications company's organization and
between the organization and its subscribers. These technologies are integrated
in an open, multi-tier, service-oriented architecture. The architecture of our
Integrated Customer Management products includes the key characteristics
described below.
- Scalability. Our Integrated Customer Management products are designed to
take full advantage of the proven scalability of the UNIX platform,
allowing progressive system expansion, proportional with the customer's
growth in business volumes. Using the same software, our Integrated
Customer Management products can support operations for small as well as
very large service providers.
- Modularity. Our Integrated Customer Management products are comprised of
sets of functional modules. Each module can be installed on an individual
stand-alone basis, interfacing with the customer's existing systems, or
as part of an integrated Amdocs system environment. This modularity
provides our customers with a highly flexible and cost-effective solution
that is able to incrementally expand with the customer's growing needs
and capabilities. The modular approach also preserves the customer's
initial investment in Integrated Customer Management products, while
minimizing future disruptions and the overall cost of system
implementation.
- Portability. Utilization of the UNIX platform for our Integrated
Customer Management products ensures that our customers are able to
choose from a variety of hardware vendors, including
19
Hewlett Packard, IBM and Sun Microsystems. Certain applications can also
be deployed on the MVS or Windows NT platforms. The Integrated Customer
Management products utilize, where applicable, Java-based design and
programming to augment cross-platform portability.
PRODUCTS
Our product offerings include an extensive library of Integrated Customer
Management software products that we have developed to provide comprehensive
information systems functionality for communications service providers. Our
Integrated Customer Management systems cover the full range of CRM, order
management, call rating, invoice calculation and preparation, bill formatting,
collections, partner relationship management and directory publishing services.
We configure individual Integrated Customer Management modules into
families of products, which serve as marketing packages oriented to the needs of
specific customer segments. We provide our main CC&B Systems offering in a
number of versions to serve the different needs of communications operators in
the various network and business segments, such as wireline, wireless, broadband
and electronic and mobile commerce. Our main packages include:
- Amdocs Enabler: offline and online charging products, supporting prepaid
and postpaid billing, for voice and next generation services.
- Amdocs ClarifyCRM: end-to-end customer management products for all
operators, providing support for managing customer relationships,
including service and support, sales and ordering, and marketing and
analytics.
We also offer our new generation, or NG, line of ADS (NG)/Family of
Products that provides comprehensive support for directory publishing
operations.
Each individual module from the product families can be installed as an
independent stand-alone application, interfacing with the customer's legacy and
third-party systems, or as part of an integrated Amdocs solution.
CC&B Systems
Our CC&B suite of products consists of modules for each of the following
key application areas:
- Customer Management -- provides customer account information management
and service support, including account initiation, on-line assistance in
choosing a price plan, installation scheduling and complaint handling.
- Acquisition and Formatting -- provides for acquisition and formatting of
the event records, which are created by usage of the communications
network. The event records contain information such as the origin and
destination of a telephone call and its duration.
- Rating -- calculates charges for usage of communications services, such
as postpaid and prepaid telephone calls, Internet access and data
transfer. The rating module calculates the charges for each event based
on the service packages and price plans applicable to each individual
user.
- Billing -- provides comprehensive functionality for bill preparation
(totaling of usage and other charges, application of discounts, taxes and
credits) and bill production.
- Bill Formatter -- enables the flexible definition and modification of
bill formats, according to user requests (e.g., to combine charges from
multiple services onto a single bill or to permit certain types of
charges to be highlighted).
- Accounts Receivable and Collections -- provides comprehensive
functionality for accounts receivable and collections, including invoice
receipt, payment receipt, payment posting, financial reporting and
automated handling of customers with outstanding debts.
- Resource Management -- manages the carrier's inventory of telephone
numbers and SIM cards.
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- Wireless and IP Provisioning -- manages the interface between the
carrier's customer care and billing system and the network, transferring
instructions regarding the provision or discontinuation of wireless and
IP services to specified users.
- Partner Relationship Management -- calculates, manages and reconciles
payments for intercarrier network access, including settlement of roaming
charges between cellular carriers, as well as management of agreements
and settlements between carriers and their business partners.
- Commerce Payments -- manages real-time payment and exchange of
information between buyer and seller for next generation commerce and
content transactions.
Our ClarifyCRM suite of products consists of modules for each of the
following three main categories:
- Sales and Ordering Solutions -- offer comprehensive sales automation and
order management products supporting the broad needs of sales
professionals in sales situations. We provide a range of integrated sales
automation tools enabling local and remote sales professionals to manage
sales opportunities, develop quotes, forecast revenue and communicate
with other sales team members. Amdocs Order Management applications help
companies manage and track the ordering process from order capture and
negotiation, through to provisioning and service delivery.
- Service and Support Solutions -- enable companies to maximize
efficiencies in customer service organizations. Our offering includes
support centers, contact centers and self-service solutions. These
applications provide a unified desktop framework that allows agents to
support customer care activities, including marketing, ordering, billing
and servicing. They enhance customer service and communications to help
improve customer satisfaction and retention. Amdocs Service and Support
solutions provide companies a complete view of the customer by
integrating incoming and outgoing customer contacts from all channels.
- Marketing and Analytics Solutions -- provide an integrated suite of
marketing and analytic applications focused on optimizing the key
customer metrics that affect a business, including customer acquisition,
retention, penetration and lifetime value. Our products help companies
identify customer behavioral trends and allow our customers to take
proactive measures in order to improve retention rates of their
high-value customers and focus offers on their best prospective or
existing customers either in real-time or using traditional outbound
campaigns. Using our products, communications providers can track the
effectiveness their strategies and refine them as necessary.
Directory Publishing
Our main Directory Systems product offering is the ADS(NG)/Family of
Products. These products provide comprehensive support for yellow page and white
page directory sales and publishing operations, as well as for Internet
directories and catalogs, including fully integrated electronic commerce
capabilities. These systems support large directory publishing operations that
employ a local sales force numbering thousands of representatives, serve
customer bases of hundreds of thousands of businesses and publish hundreds of
different directories each year. The directory line of products comprises a
series of modules, including:
- Sales -- addresses all aspects of managing sales to advertisers,
including preparation and management of the overall sales campaign, which
encompasses selecting the advertisers to be targeted, allocating the
advertisers to various sales channels (such as field sales or
telemarketing sales), assigning the advertisers to sales representatives,
tracking advertising sales results and calculating sales commissions.
These modules also provide automated support for the advertising sales
representative, including laptop-based applications for use by members of
the sales force in the field.
- Publishing -- supports the process of entering, proofing and extracting
the telephone listing and advertising information that is to be published
in the customer's yellow page or white page directory
21
or electronic Internet directory. These modules encompass contract
processing, service order processing, listing information management and
directory extract in preparation for the actual production of the
directory.
- Marketing and Information Analysis -- includes corporate data warehousing
techniques, online analytical processing and data mining capabilities,
oriented to the specific marketing needs of the directory publisher. For
example, these modules can be used to identify changed patterns of
advertisement buying behavior in certain groups of customers, or to
perform "what if" analyses on marketing policy parameters. These modules
are also used by management to analyze the directory market and customer
behavior, assisting in the planning of corporate strategy and marketing
tactics.
- Prepress -- manages the production of advertisements that are to be
published in a directory and also supports the fully automated pagination
of yellow page and white page directories, including the generation of
the final typesetting file so that printed copies of the documents can be
produced.
- Customer Service -- permits online support for handling customer
inquiries and resolving customer complaints, including online correction
of advertising data and billing adjustments.
- Financial Management -- specifically designed for the directory
publisher's billing, accounts receivable and collections functions.
SERVICES
We believe that the methodology we employ to deliver Integrated Customer
Management products is one of the key factors that enables us to achieve the
time-frame, budget and quality objectives of our customers' projects. Our
methodology emphasizes rigorous project management, customization, solutions
implementation and integration planning, as well as active customer
participation at all stages to help prioritize and implement time-critical
information system solutions that address the customer's individual needs.
The extent of services provided varies from customer to customer. Some
communications service providers prefer a highly customized approach, with
extensive modifications to the Integrated Customer Management products and a
significant level of ongoing support. In recent years, more of our customers
have chosen to implement standard, pre-configured products with limited
customization and less ongoing support. We have invested considerable research
and development efforts in upgrading our applications suite to address this
market requirement.
The process of customizing a system involves creating tailored Integrated
Customer Management products to address a customer's specific technical and
business requirements. System implementation and integration activities are
conducted by joint teams from Amdocs and the customer in parallel with the
customization effort. Implementation and integration activities include project
management, development of training methods and procedures, design of work
flows, hardware planning and installation, network and system design and
installation, system conversion and documentation. In most cases, the role of
Amdocs personnel is to provide support services to the customer's own
implementation and integration team, which has primary responsibility for the
task. Customers sometimes require turnkey solutions, in which case we are able
to provide full system implementation and integration services.
Once the system becomes operational, we are generally retained by the
customer to provide ongoing services such as maintenance, enhancement design and
development, and operational support. For substantially all of our customers,
the implementation and integration of an initial Integrated Customer Management
system has been followed by the sale of additional systems and modules. In
recent years, we have established long-term maintenance and support contracts
with a number of our customers. These contracts have generally involved an
expansion in the scope of support provided, while also ensuring a recurring
source of revenue to us.
As part of our effort to provide comprehensive solutions to our customers,
we offer Managed Services to support operation of our Integrated Customer
Management products. These Managed Services include a
22
combination of services, such as system modernization and consolidation,
management and operation of data centers, purchase and management of related
hardware assets, billing operations and application support.
Our business is conducted on a global basis. We maintain five development
facilities located in Israel, the United States, Cyprus, Ireland and Canada,
operate a support center located in Brazil and have operations in North America,
Europe, Latin America and the Asia-Pacific region. Support for implementation
and integration activities is typically performed at the customer site. Once the
system is operational or in production, we provide ongoing support and
maintenance through a combination of remote support from the development centers
and local support at the customer site.
SALES AND MARKETING
Our sales and marketing activities are primarily directed at major
communications companies. As a result of the strategic importance of our
information systems to the operations of such companies, a number of
constituencies within a customer's organization are typically involved in
purchase decisions, including senior management, information systems personnel
and user groups such as the finance and marketing departments.
We maintain sales offices in the United States, the United Kingdom and
several other countries. Our sales activities are supported by marketing
efforts, including marketing communications, product management, market research
and strategic alliances. The management of our operating subsidiaries is closely
involved in establishing sales policies and overseeing sales activities.
Management's role includes the setting of priorities among the multiple sales
opportunities available at any point in time. Management is also responsible for
allocating sufficient resources to each project to meet our quality standards
while also adhering to the project's cost and schedule parameters.
We also interact with other third parties in our sales activities,
including independent sales agents, information systems consultants engaged by
our customers or prospective customers and systems integrators that provide
complementary products and services to such customers. We also have value-added
reseller agreements with certain hardware and database vendors.
CUSTOMERS
Our target market is comprised of communications companies that require
information systems with advanced functionality and technology. The companies in
our target segment are typically market leaders. By working with such companies,
we help ensure that we remain at the forefront of developments in the
communications industry and that our Integrated Customer Management product
offerings continue to address the market's most sophisticated needs. We have an
international orientation, focusing on potential customers in the developed,
industrialized countries in North America, Europe, Latin America and the
Asia-Pacific region. In addition, we offer CRM applications to selected
customers and segments outside of the communications industry.
23
Our customers include global communications leaders, as well as other
leading network operators and service providers and directory publishers in the
United States and around the world. Our customers include:
BCP SBC
Bell Canada Sprint PCS
BT Telefonica
Cingular Wireless Telstra
Deutsche Telekom Telus
Dex Media T-Mobile
Far EasTone Verizon
Group Cegetel Vimplecom
Netcom Vodafone Group
Nextel Western Wireless
Rogers AT&T
Our three largest groups of customers are comprised of Bell Canada, Nextel
Communications ("Nextel") and SBC Communications Inc. ("SBC") and certain of
their subsidiaries, each of which accounted for more than 10% of our revenue in
fiscal 2003. Aggregate revenue derived from the multiple business arrangements
we have with our five largest customer groups accounted for approximately 55% of
our revenue in fiscal 2003. SBC has historically been one of our largest
shareholders, and, as of November 28, 2003, it beneficially owned approximately
9.4% of our outstanding ordinary shares.
The following is a summary of revenue by geographic area. Revenue is
attributed to geographic region based on the location of the customer:
2003 2002 2001
---- ---- ----
North America............................................... 62.0% 61.9% 53.8%
Europe...................................................... 29.8 28.9 35.8
Rest of the World........................................... 8.2 9.2 10.4
COMPETITION
The market for communications information systems is highly competitive and
fragmented, and we expect competition to increase. We compete with many
independent providers of information systems and services, including American
Management Systems, Convergys, CSG Systems International, Portal Software,
Saville Systems (a subsidiary of ADC Telecommunications), SchlumbergerSema Group
and Siebel Systems, with system integrators and providers of Managed Services
solutions, such as EDS, and with internal information systems departments of
large communication companies. We expect continued competition in the
communications industry and the entrance of new competitors into the software
information systems market in the future.
We believe that we are able to differentiate ourselves from the competition
by, among other things:
- offering customers a total information system from a single vendor,
- providing high quality reliable, scalable products,
- effectively managing the timely implementation of products, and
- responding to customer service and support needs through a skilled
professional organization.
We compete with a number of companies that have long operating histories,
large customer bases, substantial financial, technical, sales, marketing and
other resources, and strong name recognition. Current and potential competitors
have established, and may establish in the future, cooperative relationships
among themselves or with third parties to increase their ability to address the
needs of our prospective customers. Accordingly, new competitors or alliances
among competitors may emerge and rapidly acquire
24
significant market share. As a result, our competitors may be able to adapt more
quickly than we can to new or emerging technologies and changes in customer
requirements, or to devote greater resources to the promotion and sale of their
products. There can be no assurance that we will be able to compete successfully
with existing or new competitors. Failure by us to adapt to changing market
conditions and to compete successfully with established or new competitors may
have a material adverse effect on our results of operations and financial
condition.
EMPLOYEES
We invest significant resources in training, retention and motivation of
high quality personnel. Training programs cover areas such as technology,
applications, development methodology, project methodology, programming
standards, industry background and management development. Our management
development scheme is reinforced by a divisional structure, which provides
opportunities for talented managers to gain experience in general management
roles at the division level. We also invest considerable resources in personnel
motivation, including providing various incentive plans for sales staff and high
quality employees. Our future success depends in large part upon our continuing
ability to attract and retain highly qualified managerial, technical, sales and
marketing personnel.
See "Directors, Senior Management and Employees -- Employees" for further
details regarding our employees and our relationships with them.
RESEARCH AND DEVELOPMENT, PATENTS AND LICENSES
Our research and development activities involve the development of new
software modules and product offerings in response to an identified market
demand, either in conjunction with a customer project or as part of our internal
product development programs. We also expend additional amounts on applied
research and software development activities to keep abreast of new technologies
in the communications markets and to provide new and enhanced functionality to
our existing product offerings. As a result of our research and development
program, in fiscal 2003 we launched major releases of our flagship products --
our billing platform, which we call Amdocs Enabler version 5, and Amdocs
ClarifyCRM version 12. Enabler version 5 supports new revenue streams and
business models with advanced online charging capabilities and supports
multi-market/multi-national operations, all on a single platform. ClarifyCRM
version 12 features advanced user interface technology that delivers real-time,
relevant and actionable customer information to the service agent's desktop,
transforming the high-volume call center into a more efficient and effective
multi-channel customer contact center. We are continuously focusing significant
development efforts on the integration between our products in order to provide
Integrated Customer Management to our customers. We believe that our research
and development efforts are a key element of our strategy and are essential to
our success.
Our software and software systems are largely comprised of software and
systems that we have developed and that we regard as proprietary. Our software
and software systems are the results of long and complex development processes,
and certain aspects of our products make use of readily available software
components which we license from third parties. The ability to develop and use
our software and software systems requires knowledge and professional experience
that we believe is unique to us and would be very difficult for others to
independently obtain. Our software and software systems have never been the
subject of a material intellectual property infringement claim. We rely upon a
combination of trademarks, contractual rights, trade secret law, copyrights,
nondisclosure agreements and technical measures to establish and protect our
proprietary rights in our products and technologies. We also enter into non-
disclosure and confidentiality agreements with our customers, employees and
marketing representatives and with certain contractors with access to sensitive
information. Additionally, we limit customer access to the source code for our
software and software systems. However, these measures taken by us may not be
adequate to protect our technology from third-party infringement. In addition,
our competitors may also independently develop technologies that are
substantially equivalent or superior to ours.
The Company's technology is not dependent on patents or licenses from third
parties.
25
See the discussion under "Operating and Financial Review and
Prospects -- Research and Development, Patents and Licenses."
PROPERTY, PLANTS AND EQUIPMENT
Facilities
We lease land and buildings for our executive offices, sales, marketing,
administrative, development and support centers. We lease an aggregate of
approximately 2,300,000 square feet worldwide, including significant leases in
the United States, Israel, Canada, Cyprus and the United Kingdom. Our aggregate
annual lease costs are approximately $48.0 million. The following table
summarizes information with respect to the principal facilities leased by us and
our subsidiaries as of November 30, 2003:
AREA
LOCATION (SQ. FEET)
-------- ----------
United States:
Chesterfield, MO(*)....................................... 180,000
San Jose, CA.............................................. 129,000
Champaign, IL............................................. 105,000
Others(*)................................................. 163,000
-------
Total.................................................. 577,000
Israel:
Ra'anana.................................................. 512,000
Hod-Hasharon.............................................. 201,000
Haifa(*).................................................. 121,000
Others.................................................... 72,000
-------
Total.................................................. 906,000
Canada:
Toronto(*)................................................ 334,000
Others.................................................... 168,000
-------
Total.................................................. 502,000
Cyprus (Limassol)........................................... 96,000
United Kingdom (London) (*)................................. 59,000
Rest of the world (**)...................................... 126,000
---------------
(*) Includes space sublet to third parties.
(**) Includes Argentina, Australia, Brazil, Czech Republic, Denmark, France,
Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Poland, South Africa,
Spain, Thailand and The Netherlands.
Our leases expire on various dates between 2003 and 2012, not including
various options to extend lease terms.
Equipment
We develop our Integrated Customer Management products over a system of
UNIX, MVS and Windows NT/2000 servers owned or leased by us. We use a variety of
software products in our development centers, including products by Microsoft,
Oracle, Synscsort, CA, Merant, IBM, HP and BEA. Our data storage is based on
equipment from EMC, SUN, NetApp and Hewlett-Packard. Our development servers are
connected to approximately 14,000 personal computers owned or leased by us.
26
Automatic tape libraries provide full and incremental backups of the data
used in and generated by our business. The backup tapes are kept on-site and
off-site, as appropriate, to ensure security and integrity, and are used as part
of our disaster recovery plan. The distributed development sites that we operate
worldwide are connected by a high-speed redundant wide area network ("WAN"),
using telecommunication equipment manufactured by, among others, Cisco and
Nortel.
The distributed development sites that we operate worldwide are also
connected by a high speed WAN.
ITEM 5. OPERATING AND FINANCIAL REVIEW AND PROSPECTS
INTRODUCTION
In this section, we discuss the general financial condition and the results
of operations for Amdocs Limited and its subsidiaries including:
- the factors that affect our business,
- our revenue and costs for the fiscal years ended September 30, 2003, 2002
and 2001,
- the reasons why such revenue and costs were different from year to year,
- the sources of our revenue,
- how all of this affects our overall financial condition,
- our expenditures for the fiscal years ended September 30, 2003, 2002 and
2001, and
- the sources of our cash to pay for future capital expenditures and
possible acquisitions.
In this section, we also analyze and explain the annual changes in the
specific line items in our consolidated statements of operations. You should
read this section in conjunction with our consolidated financial statements and
the notes thereto, which follow.
OVERVIEW OF BUSINESS AND TREND INFORMATION
Our market focus is primarily the communications industry, and we are a
leading provider of software products and services to major communications
companies in North America, Europe and the rest of the world. Our Integrated
Customer Management product offerings consist primarily of billing and customer
relationship management systems. Our portfolio of products also includes a full
range of Directory Systems, consisting of directory sales and publishing
systems, for publishers of both traditional printed yellow page and white page
directories and electronic Internet directories.
Our Integrated Customer Management systems are designed to meet the
mission-critical needs of leading communications service providers. We support a
wide range of communications services, including wireline, wireless, voice,
data, broadband, content, electronic and mobile commerce and IP based services.
We also support companies that offer bundled or convergent service packages. Due
to the complexity of our customers' projects and the expertise required for
system support, we also provide extensive implementation, system integration,
system modification, ongoing support, system enhancement and maintenance
services. In addition, we offer Managed Services, which include a combination of
services, such as system modernization and consolidation, management and
operation of data centers, purchase and management of related hardware assets,
billing operations and application support, in all cases on either or a
combination of a fixed or unit charge basis to our customers.
As part of our strategy, we may pursue acquisitions and other initiatives
in order to offer new products or services or otherwise enhance our market
position or strategic strengths. See the discussion below under the caption
"Acquisitions".
27
We derive our revenue principally from:
- the initial sales of our products and related services, including license
fees and modification, implementation and integration services,
- providing Managed Services and other related services for our solutions,
and
- recurring revenue from ongoing support and maintenance provided to our
customers, and from incremental license fees resulting from increases in
a customer's business volume.
Revenue is recognized only when all of the following conditions have been
met: (i) there is persuasive evidence of an arrangement; (ii) delivery has
occurred; (iii) the fee is fixed and determinable; and (iv) collectability of
the fee is reasonably assured. We usually sell our software licenses as part of
an overall solution offered to a customer that combines the sale of software
licenses with a broad range of services, which significant customization,
modification, implementation and integration. As a result, we generally
recognize combined license and service revenue over the course of these
long-term projects, using the percentage of completion method of accounting.
Initial license fee revenue is recognized as work is performed, using the
percentage of completion method of accounting. Subsequent license fee revenue is
recognized upon completion of specified conditions in each contract, based on a
customer's subscriber level or number of users when greater than the level
specified in the contract for the initial license fee. Service revenue that
involves significant ongoing obligations, including fees for software
customization, implementation and modification, also is recognized as work is
performed, under the percentage of completion method of accounting. Revenue from
software solutions that do not require significant customization and
modification is recognized upon delivery. In Managed Services contracts, we
typically recognize revenue from the operation of a customer's system either
ratably over the service period or as services are performed. Revenue from
ongoing support services is recognized as work is performed. Revenue from
third-party hardware and software sales is recognized upon delivery and
installation. Maintenance revenue is recognized ratably over the term of the
maintenance agreement. As a result of a significant portion of our revenue being
subject to the percentage of completion accounting method, the size and timing
of customer projects and our progress in completing such projects may
significantly affect our annual and quarterly operating results.
Our business is subject to the effects of general global economic
conditions and, in particular, market conditions in the communications industry.
As a result of the slowdown in the communications industry, the market value,
financial results and prospects, and capital spending levels of communications
companies have declined or degraded.
The challenging environment in the communications industry has
significantly impacted our business. Delays in customer buying decisions
stemming from rigorous management of operating expenses and overall reductions
in the capital investment budgets of many communications service providers have
led to fewer new contracts, as well as smaller initial spending commitments and
reduced discretionary spending under contracts with some of our customers. Our
revenue for the fiscal year ended September 30, 2003 decreased by $130.2
million, or 8.1%, from fiscal 2002. We continue to encounter delays in obtaining
commitments from customers. However, there have been increasing signs of
stabilization in the market. During fiscal 2003, total quarterly revenue
increased by 4.6% between the first and second quarters, by 6.2% between the
second and third quarters and by 9.2% between the third and fourth quarters,
primarily as a result of new Managed Services agreements and our acquisition of
Certen in the fourth quarter of fiscal 2003. Despite continued uncertain
conditions in the communications industry, we believe that we will be able to
achieve modest sequential growth in revenue and earnings in the coming quarters.
Due to our heavy dependence on the communications industry, we can be
adversely affected by consolidations of service providers and by bankruptcies or
other business failures in that industry. The potential loss of a customer due
to consolidation or failures in the communications industry could harm our
business and might have a material adverse effect on our consolidated operating
results and financial condition.
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We believe that we are a leading global provider of CC&B Systems. We
provide a broad set of billing and CRM products, with proven functionality and
scalability, accompanied by a comprehensive range of support services.
We believe that demand for our CC&B Systems is driven by, among other key
factors:
- the global penetration of communications service providers,
- the emergence of new communications products and services, especially IP,
data and content services,
- technological changes, such as the introduction of wireless Internet
services via GPRS (General Packet Radio Services) and UMTS (Universal
Mobile Telecommunications System) technology,
- the ongoing consolidation within the communications industry,
- the business needs of communications service providers to reduce costs
and retain high value customers, and
- a shift from in-house management to vendor solutions.
We also believe that additional drivers of demand are the continuing trend
for communications service providers to offer their subscribers multiple service
packages, commonly referred to as bundled or convergent services (combinations
of voice, broadband, electronic and mobile commerce and IP services), and the
ability of our CC&B Systems to improve productivity.
We believe that we are a leading provider of Directory Systems in most of
the markets that we serve. As a result of new agreements announced in 2003, we
expect that our revenue from Directory Systems will remain relatively stable in
fiscal 2004.
License and service revenue from the sale of CC&B Systems and Directory
Systems includes revenue from Managed Services arrangements. Managed Services
projects are a significant part of our business, and generate substantial,
long-term revenue streams, cash flow and operating income. In the initial period
of our Managed Services projects, we generally invest in modernization and
consolidation of the customer's systems. Invoices are usually structured on a
periodic fixed or unit charge basis. As a result, Managed Services projects can
be less profitable in the initial period. Margins typically improve over time as
we benefit from the operational efficiencies provided by system modernization
and consolidation. We expect that our Managed Services relationships will
generate margins comparable to sales of our other products and related license
and services over the entire relationships.
OPERATIONAL EFFICIENCY AND COST REDUCTION PROGRAMS
In the first quarter of fiscal 2003, we announced a series of measures
designed to reduce costs and improve productivity and recorded a charge of $10.0
million, consisting primarily of employee separation costs in connection with
the termination of employment of approximately 400 software and information
technology specialists and administrative professionals and for the write-off of
leasehold improvements and rent obligations. The employee terminations occurred
at various locations around the world. In addition, we implemented other cost
reduction measures, including travel cuts and reductions in other discretionary
costs.
This cost reduction program is in addition to the measures implemented
during the first and fourth quarters of fiscal 2002. In the fourth quarter of
fiscal 2002, we recorded a charge of $20.9 million, consisting primarily of
employee separation costs in connection with the termination of employment of
approximately 1,000 software and information technology specialists and
administrative professionals and for the write-off of leasehold improvements and
rent obligations. In the first quarter of fiscal 2002, we consolidated our
Stamford, Connecticut data center into our Champaign, Illinois facility, and
closed the Stamford facility. As a direct result of this closure, we recorded a
restructuring charge of $13.3 million in the first quarter of fiscal 2002,
primarily for the write-off of leasehold improvements and rent obligations, with
the remainder for employee separation costs.
29
For more information on our operational efficiency and cost reduction
programs, see Note 21 to the consolidated financial statements included in this
Annual Report.
ACQUISITIONS
As part of our strategy, we may pursue acquisitions in order to offer new
products or services or otherwise enhance our market position or strategic
strengths.
On November 28, 2001, we purchased from Nortel Networks Corporation
substantially all of the assets of its Clarify business, a leading provider of
CRM software to communications companies and other enterprise sectors. This
acquisition positioned us as a leading provider of CRM software to the
communications industry and, through our addition of Clarify's CRM software to
our portfolio of product offerings, reinforced our leadership in delivering
Integrated Customer Management software applications. This acquisition completed
our CRM product suite, enabling us to deliver a pre-integrated CRM, billing and
order management solution and stand-alone communications CRM offering to
communications providers. Following the acquisition we integrated the Clarify
sales to telecommunication customers into our overall sales efforts. Generally,
we sell our ClarifyCRM products to telecommunication customers as integral parts
of projects that also include license and service arrangements. Following the
acquisition, we have continued to sell Clarify's CRM software to customers other
than communications service providers. The total purchase price for Clarify, as
of September 30, 2002, was $212.0 million in cash, including transaction costs
of $8.3 million. The purchase price was subject to final price adjustments that
were settled in October 2002 and resulted in an $11.1 million reduction of the
purchase price to $200.9 million in the first quarter of fiscal 2003.
Our global business is providing Integrated Customer Management systems,
software and services, including ClarifyCRM products. Our Integrated Customer
Management systems include a portfolio of pre-integrated billing and CRM
products. Such systems combine products with a broad range of services,
including customization, implementation, integration, maintenance, ongoing
support and Managed Services. In addition, following the Clarify acquisition, we
combined our own CRM product suite with the acquired product to form our
ClarifyCRM products. We also provide our customers with system interfaces,
systems integration and conversion services. Therefore, we analyze our sales
efforts and revenue development by customer.
On July 2, 2003, we acquired from Bell Canada its 90% ownership interest in
Certen, which we formed with Bell Canada in January 2001 to provide customer
care and billing solutions to Bell Canada and a number of Bell Canada's
affiliated companies. Prior to this acquisition, we owned 10% of Certen. As a
result of the acquisition, Certen is now our wholly owned subsidiary. Since
Certen's inception, we have provided customer care and billing software required
by Certen, including related customization, installation, maintenance and other
services. This acquisition expanded our Managed Services offerings and
positioned us as a leading provider of Managed Services to the communications
industry, and was our next logical step in the evolution of our relationship
with Bell Canada. In addition, as a result of this acquisition, we continue to
develop an integrated billing platform to replace legacy systems built on a
product-by-product basis. In fiscal 2002 and 2003, our total revenue from the
Bell Canada group was $137.5 million and $160.1 million, respectively. We now
have a major billing operations Managed Services agreement with Bell Canada
through December 2010. The total purchase price for Certen was approximately
$66.0 million in cash. In addition, we incurred transaction related costs of
approximately $5.0 million.
Certen's historical financial reports for the year ended December 31, 2002
and for the six months ended June 30, 2003 are included within this annual
report. Following the acquisition, Certen continued to provide Managed Services
to Bell Canada as it did prior to the acquisition, and the wholly owned
subsidiary contributes a positive cash flow to us. The acquisition did not
affect our liquidity position.
For more information on our acquisitions, see Note 3 to the consolidated
financial statements included in this document.
30
RESEARCH AND DEVELOPMENT, PATENTS AND LICENSES
Our research and development activities involve the development of new
software modules and product offerings in response to an identified market
demand, either in conjunction with a customer project or as part of our internal
product development programs. We also expend additional amounts on applied
research and software development activities to keep abreast of new technologies
in the communications markets and to provide new and enhanced functionality to
our existing product offerings. Research and development expenditures were
$119.3 million, $124.1 million and $105.8 million in the fiscal years ended
September 30, 2003, 2002 and 2001, respectively, representing 8.0%, 7.7% and
6.9%, respectively, of our revenue in these fiscal years. As a result of our
research and development program, in fiscal 2003 we launched major releases of
our flagship products - our billing platform, which we call Amdocs Enabler
version 5, and Amdocs ClarifyCRM version 12. Enabler version 5 supports new
revenue streams and business models with advanced online charging capabilities
and supports multi-market/multi-national operations, all on a single platform.
ClarifyCRM version 12 features advanced user interface technology that delivers
real-time, relevant and actionable customer information to the service agent's
desktop, transforming the high-volume call center into a more efficient and
effective multi-channel customer contact center. We are continuously focusing
significant development efforts on the integration between our products in order
to provide Integrated Customer Management to our customers. We believe that our
research and development efforts are a key element of our strategy and are
essential to our success. Although we intend to continue to devote resources to
research and development as required to maintain and further strengthen our
market position, our research and development budget, like all of our costs, is
sensitive to our overall financial condition. A decrease in our total revenue
could, in certain circumstances, lead to reductions in the levels of our
research and development expenditures. In the near-term, we intend to continue
to make substantial investments in our research and development activities. We
believe that this ongoing investment will position us to capitalize on future
potential opportunities in the communications industry.
Our software and software systems are largely comprised of software and
systems that we have developed and that we regard as proprietary. Our software
and software systems are the results of long and complex development processes,
and certain aspects of our products make use of readily available software
components that we license from third parties. The ability to develop and use
our software and software systems requires knowledge and professional experience
that we believe is unique to us and would be very difficult for others to
independently obtain. Our software and software systems have never been the
subject of a material intellectual property infringement claim. We rely upon a
combination of trademarks, contractual rights, trade secret law, copyrights,
nondisclosure agreements and technical measures to establish and protect our
proprietary rights in our products and technologies. We also enter into non-
disclosure and confidentiality agreements with our customers, employees and
marketing representatives and with certain contractors with access to sensitive
information. Additionally, we limit customer access to the source code for our
software and software systems. However, these measures taken by us may not be
adequate to protect our technology from third-party infringement. In addition,
our competitors may also independently develop technologies that are
substantially equivalent or superior to ours.
The Company's technology is not dependent on patents or licenses from third
parties.
CONVERTIBLE NOTES
In May 2001, we issued $500.0 million aggregate principal amount of 2%
Convertible Notes due June 1, 2008, which we refer to as the 2% Notes. On May 3,
2004, we announced a cash offer for the $395.5 million aggregate principal
amount of 2% Notes then outstanding. Pursuant to the indenture for the 2% Notes,
each holder of the 2% Notes had the right to require us to repurchase on June 1,
2004 all or any part of such holder's 2% Notes at a price equal to 100% of the
principal amount plus accrued and unpaid interest. Under the terms of the 2%
Notes, we had the option to pay for the 2% Notes with cash, ordinary shares, or
a combination of cash and ordinary shares, and we elected to pay for the 2%
Notes solely with cash.
31
On June 1, 2004, we announced that the offer had expired and that we had
accepted for purchase $395.1 million in aggregate principal amount of the 2%
Notes in the tender offer. The untendered 2% Notes remain as our outstanding
obligations, in accordance with their terms.
On March 5, 2004, we issued $450.0 million aggregate principal amount of
0.50% Convertible Senior Notes due 2024, which we refer as the 0.50% Notes,
through a private placement to qualified institutional buyers pursuant to Rule
144A under the Securities Act. We used approximately $170.1 million of the net
proceeds from the sale of the 0.50% Notes to repurchase approximately 6.1
million of ordinary shares sold short by purchasers of the 0.50% Notes in
negotiated transactions concurrently with the offering. We intend to use the
balance of the net proceeds for general corporate purposes, including working
capital and capital expenditures, as well as for future possible strategic
opportunities, including acquisitions. We also used net proceeds and other cash
resources to repurchase approximately $395.1 million in aggregate principal
amount of our 2% Notes.
SHARE REPURCHASE PROGRAM
On November 5, 2003, we announced that our Board of Directors had
authorized a share repurchase program of up to five million ordinary shares over
the next twelve months. The authorization permitted us to purchase ordinary
shares in open market or privately negotiated transactions and at prices we
deemed appropriate. We stated that one of the main purposes of the repurchase
program was to offset the dilutive effect of any future share issuances,
including issuances in connection with acquisitions or pursuant to employee
equity plans. In accordance with this program, as of December 22, 2003, we had
repurchased approximately 5.0 million ordinary shares, at an average price of
$24.82 per share.
On July 28, 2004, we announced that our Board of Directors had extended the
share repurchase program for the additional repurchase of up to $100 million of
our ordinary shares in open market or privately negotiated transactions and at
times and prices we deem appropriate. In accordance with this extension, as of
September 21, 2004, we had repurchased approximately 4.9 million ordinary
shares, at an average price of $20.40 per share.
Pursuant to a previous share repurchase program, in fiscal 2002 we
purchased 7.7 million of our ordinary shares at a weighted average price of
$14.13 per share.
ADJUSTMENT TO THE BASIS OF INVESTMENTS
We recorded pretax charges of $5.5 million and $6.8 million in fiscal 2002
and fiscal 2001, respectively, to adjust the carrying value of certain
investments accounted for by us under the cost method. Following these
adjustments and the Certen transaction, we had no investments accounted for
under the cost method as of September 30, 2003, with a carrying value other than
zero.
32
OPERATING RESULTS
The following table sets forth for the fiscal years ended September 30,
2003, 2002 and 2001 certain items in our consolidated statements of operations
reflected as a percentage of total revenue:
YEAR ENDED SEPTEMBER 30,
--------------------------
2003 2002 2001
------ ------ ------
Revenue:
License................................................ 4.4% 9.5% 11.2%
Service................................................ 95.6 90.5 88.8
----- ----- -----
100.0 100.0 100.0
----- ----- -----
Operating expenses:
Cost of license........................................... 0.4 0.3 0.4
Cost of service........................................... 61.2 57.5 55.3
Research and development.................................. 8.0 7.7 6.9
Selling, general and administrative....................... 13.9 13.9 12.7
Amortization of goodwill and purchased intangible
assets................................................. 1.4 14.4 14.3
Restructuring charges, in-process research and development
and other.............................................. 0.9 3.2 --
----- ----- -----
85.8 97.0 89.6
----- ----- -----
Operating income............................................ 14.2 3.0 10.4
Interest income and other, net.............................. 1.0 1.2 1.4
----- ----- -----
Income before income taxes.................................. 15.2 4.2 11.8
Income taxes................................................ 3.8 4.5 7.5
----- ----- -----
Net income (loss)........................................... 11.4% (0.3)% 4.3%
===== ===== =====
FISCAL YEARS ENDED SEPTEMBER 30, 2003 AND 2002
The following is a tabular presentation of our results of operations for
the fiscal year ended September 30, 2003, compared to the fiscal year ended
September 30, 2002. Following the table is a discussion and analysis of our
business and results of operations for such years.
YEAR ENDED SEPTEMBER 30, INCREASE (DECREASE)
------------------------- -------------------
2003 2002 AMOUNT %
----------- ----------- ---------- ------
(IN THOUSANDS)
Revenue:
License................................. $ 65,582 $ 153,664 $ (88,082) (57.3)%
Service................................. 1,417,745 1,459,901 (42,156) (2.9)
---------- ---------- ---------
1,483,327 1,613,565 (130,238) (8.1)
---------- ---------- ---------
Operating expenses:
Cost of license......................... 5,752 5,984 (232) (3.9)
Cost of service......................... 907,607 927,353 (19,746) (2.1)
Research and development................ 119,256 124,082 (4,826) (3.9)
Selling, general and administrative..... 206,265 223,551 (17,286) (7.7)
Amortization of goodwill and purchased
intangible assets.................... 19,940 231,804 (211,864) (91.4)
Restructuring charges, in-process
research and development and other... 14,089 51,630 (37,541) (72.7)
---------- ---------- ---------
1,272,909 1,564,404 (291,495) (18.6)
---------- ---------- ---------
33
YEAR ENDED SEPTEMBER 30, INCREASE (DECREASE)
------------------------- -------------------
2003 2002 AMOUNT %
----------- ----------- ---------- ------
(IN THOUSANDS)
Operating income.......................... 210,418 49,161 161,257 328.0
Interest income and other, net............ 14,759 19,298 (4,539) (23.5)
---------- ---------- ---------
Income before income taxes................ 225,177 68,459 156,718 228.9
Income taxes.............................. 56,294 73,520 (17,226) (23.4)
---------- ---------- ---------
Net income (loss)......................... $ 168,883 $ (5,061) $ 173,944
========== ========== =========
Revenue. Total revenue decreased by $130.2 million, or 8.1%, in the fiscal
year ended September 30, 2003 to $1,483.3 million from $1,613.6 million in
fiscal 2002. The decrease in revenue was due to the slowdown in customer buying
decisions, stemming from overall reductions in the capital investment budgets of
many communications service providers.
License revenue decreased by $88.1 million, or 57.3%, in the fiscal year
ended September 30, 2003 to $65.6 million from $153.7 million in fiscal 2002
Service revenue decreased by $42.2 million, or 2.9%, in the fiscal year ended
September 30, 2003 to $1,417.7 million from $1,459.9 million in fiscal 2002. The
decrease in license revenue is attributable primarily to the reduction in
capital investments by our communications customers, which resulted in our
obtaining fewer new contracts than in fiscal 2002 and smaller initial spending
commitments under contracts with some of our customers. The significant new
contracts that we did obtain in fiscal 2003 were for Managed Services
arrangements, which contain only a small license revenue component. We believe
that this reduction in capital spending caused our communications customers to
shift from purchasing large-scale end-to-end solutions to purchasing more
gradual side-by-side installations with fewer users or fewer modules with the
possibility of extending orders in the future. In addition, the current
communications market environment has resulted in pricing pressure, particularly
with respect to license fees. The decrease in service revenue is attributable to
smaller initial spending commitments by our communications customers and reduced
discretionary spending under contracts with some of our customers. We did not
significantly change our pricing policy for products and services and
accordingly, pricing pressure resulted in fewer new customer projects.
Recently, there have been some increasing signs of stabilization in the
market. Total quarterly revenue increased by $15.6 million, or 4.6%, between the
first and second quarters and by $22 million, or 6.2%, between the second and
third quarters. These sequential increases were as a result of new Managed
Services agreements signed during fiscal 2003. In addition, total quarterly
revenue increased by $34.5 million, or 9.2%, between the third and fourth
quarters, consisting of approximately $45 million resulting from new Managed
Services agreements signed during fiscal 2003 (including the effect of the
Certen acquisition in the fourth quarter of fiscal 2003), offset by a decrease
in the volume of services rendered to existing customers of approximately $10
million.
The recent quarterly trends in our total revenue are summarized below (in
millions):
Q1 Q2 Q3 Q4
------ ------ ------ ------
Fiscal 2003........................................ $339.4 $355.0 $377.2 $411.7
Fiscal 2002........................................ $422.6 $455.3 $380.2 $355.5
The decline in our overall revenue in fiscal 2003 was attributable to a
decrease in revenue from CC&B Systems. Total CC&B Systems revenue decreased by
$159.6 million, or 11.1%, in the fiscal year ended September 30, 2003 to
$1,280.4 million from $1,440.0 million in fiscal 2002. License and service
revenue from the sale of CC&B Systems represented 86.3% and 89.2% of our total
revenue in fiscal years 2003 and 2002, respectively. The demand for our CC&B
Systems is primarily driven by the need for communications companies to continue
to upgrade their billing, CRM and order management systems. In fiscal 2003, many
communications companies reduced or delayed expenditures on system upgrades as a
result of the slowdown in the communications industry. Approximately $59.0
million of CC&B Systems revenue for fiscal 2003 was derived from customers other
than communications service providers.
34
Revenue from Directory Systems increased by $29.3 million, or 16.9%, in the
fiscal year ended September 30, 2003 to $202.9 million from $173.6 million in
fiscal 2002. Approximately $47 million of the increase in Directory Systems
revenue in fiscal 2003 was attributable to new Managed Services agreements
signed during fiscal 2003. This revenue was partially offset by completion of
certain implementation projects that accounted for approximately $18 million of
revenue in fiscal 2002. License and service revenue from the sale of Directory
Systems represented 13.7% and 10.8% of our total revenue in fiscal years 2003
and 2002, respectively.
In fiscal 2003, revenue from customers in North America, Europe and the
rest of the world accounted for 62.0%, 29.8% and 8.2% of our total revenue,
respectively, compared to 61.9%, 28.9% and 9.2%, respectively, for fiscal 2002.
The decrease in the absolute amount of revenue from customers in North America
was attributable to a decrease in the volume of services rendered to existing
customers, which was offset by a $74 million increase from new Managed Services
arrangements signed during fiscal 2003, including the Certen acquisition.
Cost of License. Cost of license mainly includes amortization of purchased
computer software and intellectual property rights. Because such amortization is
relatively stable from period to period and, absent impairment, is generally
fixed in amount, an increase or decrease in license revenue will cause a
significant fluctuation in cost of license as a percentage of license revenue.
Cost of license for fiscal 2003 was $5.8 million compared to $6.0 million for
fiscal 2002, or, as a percentage of license revenue, 8.8% and 3.9%,
respectively.
Cost of Service. The decrease in cost of service in fiscal 2003 was 2.1%,
which was less than 8.1%, the decrease in our total revenue in fiscal 2003, and
resulted in a 3.8% decrease in our gross margin, as a percentage of revenue. The
decrease in cost of service in fiscal 2003 is attributable to the cost reduction
programs that we implemented in fiscal 2002 and in the first quarter of fiscal
2003. Although our cost of service decreased in fiscal 2003, our gross margin
also decreased. The decrease in the gross margin is attributable to the decrease
in license revenue of $88.1 million and to the fact that our cost reductions
were proportionally less than the decrease in our service revenue. Our gross
margin was also affected by new Managed Services projects, which tend to be less
profitable in their initial period. We have taken steps to decrease our costs
and increase our gross margin. See the discussion above under the caption
"Operational Efficiency and Cost Reduction Programs".
Research and Development. Research and development expense was primarily
comprised of compensation expense attributable to research and development
activities, which involve the development of new software modules and product
offerings, either in conjunction with customer projects or as part of our
internal product development program. Research and development expense decreased
by $4.8 million, or 3.9%, in the fiscal year ended September 30, 2003 to $119.3
million, or 8.0% of revenue, from $124.1 million, or 7.7% of revenue, in fiscal
2002. As a result of our research and development program, in fiscal 2003 we
launched major releases of our flagship products -- our billing platform, which
we call Amdocs Enabler version 5, and Amdocs ClarifyCRM version 12. Enabler
version 5 supports new revenue streams and business models with advanced online
charging capabilities and supports multi-market/multi-national operations, all
on a single platform. ClarifyCRM version 12 features advanced user interface
technology that delivers real-time, relevant, and actionable customer
information to the service agent's desktop, transforming the high-volume call
center into a more efficient and effective multi-channel customer contact
center. We are currently focusing significant development efforts on the
integration between our products in order to provide Integrated Customer
Management to our customers, while continuing to upgrade our existing systems.
The majority of our research and development expenditures are aimed to our
billing and CRM systems, and the remainder to directory, content and order
management solutions. Our research and development budget, like all of our
costs, is sensitive to our overall financial condition. A decrease in our total
revenue could, in certain circumstances, lead to reductions in the levels of our
research and development expenditures. See the discussion above under the
caption "Research and Development, Patents and Licenses".
35
Selling, General and Administrative. Selling, general and administrative
expense decreased by $17.3 million, or 77%, in the fiscal year ended September
30, 2003 to $206.3 million, or 13.9% of revenue, in fiscal 2003 from $223.6
million, or 13.9% of revenue, in fiscal 2002. Selling, general and
administration expense was primarily comprised of compensation expense. The
decrease in selling, general and administrative expense is attributable to the
cost reduction programs that we implemented in fiscal 2002 and in the first
quarter of fiscal 2003. Selling, general and administrative expense decreased in
fiscal 2003 proportionally with our revenue, resulting in the same percentage of
revenue as in fiscal 2002.
Amortization of Goodwill and Purchased Intangible Assets. Effective as of
October 1, 2002, we adopted SFAS No. 142 and goodwill related to our
acquisitions is no longer amortized. Instead, any such goodwill is subject only
to periodic impairment tests. See the discussion below under the caption
"Adoption of New Accounting Standards". Amortization of goodwill for fiscal 2002
was $204.6 million. Amortization of purchased intangible assets for fiscal 2003
was $19.9 million, compared to $27.2 million in fiscal 2002. Amortization of
purchased intangible assets for fiscal 2002 included amortization of purchased
intangible assets that were fully amortized in fiscal 2002.
Restructuring Charges, In-Process Research and Development and
Other. Restructuring charges, in-process research and development and other in
fiscal 2003 consisted of a restructuring charge of $10.0 million related to the
cost reduction program we implemented in the first quarter of fiscal 2003 and
the cumulative effect of our 10% share in Certen's pre-acquisition results of
$4.1 million. Restructuring charges, in-process research and development and
other in fiscal 2002 consisted of a one-time charge of $17.4 million for
write-off of purchased in-process research and development resulting from the
Clarify transaction, a restructuring charge of $13.3 million related to the
consolidation of data centers and the resulting closure of our Stamford,
Connecticut facility and a restructuring charge of $20.9 million related to the
cost reduction program we implemented in the fourth quarter of fiscal 2002. See
the discussion above under the caption "Operational Efficiency and Cost
Reduction Programs".
Operating Income. Operating income increased by $161.3 million, or 328%,
in the fiscal year ended September 30, 2003, to $210.4 million, or 14.2% of
revenue, from $49.2 million, or 3.0% of revenue, in fiscal 2002. The increase is
attributable to our adoption of SFAS No. 142, which resulted in no amortization
of goodwill in fiscal 2003, which accounted for $204.6 million in fiscal 2002.
Operating income for fiscal 2003 included amortization of purchased
intangible assets of $19.9 million, restructuring charges of $10.0 million and
the cumulative effect of our 10% share in Certen's pre-acquisition results of
$4.1 million. Operating income for fiscal 2002 included amortization of goodwill
of $204.6 million, amortization of purchased intangible assets of $27.2 million,
restructuring charges of $34.2 million and the write-off of in-process research
and development of $17.4 million.
Interest Income and Other, Net. Interest income and other, net, decreased
by $4.5 million, or 23.5%, in the fiscal year ended September 30, 2003 to $14.8
million from $19.3 million in fiscal 2002. The decrease in interest income and
other, net, is attributable to a decline in interest rates on our short-term
interest-bearing investments which resulted in a decrease of $4.5 million in
interest income, and to the $6.0 million gain recognized in the fourth quarter
of fiscal 2002 from the repurchases of our 2% Notes that was greater than the
$0.4 million gain from our repurchases in the fourth quarter of 2003. These
decreases were offset primarily by the decrease in interest expense of
approximately $4 million related to the 2% Notes that we repurchased in the
fourth quarter of fiscal 2002, and by a decrease of $1.6 million in other
interest expenses. See the discussion above under the caption "Convertible
Notes".
Income Taxes. Income taxes for fiscal 2003 were $56.3 million on pretax
income of $225.2 million, resulting in an effective tax rate of 25%. As a result
of the adoption of SFAS No. 142, we no longer amortize goodwill resulting from
acquisitions, thus goodwill amortization that is not tax-deductible no longer
affects our effective tax rate. In fiscal 2002, income taxes were $73.5 million
on pretax income of $68.5 million, or 107% of pretax income. This higher
effective tax rate in 2002 was attributable to the fact that non-cash
amortization of goodwill related to acquisitions (much of which is not tax
deductible) represented a large component of our pretax income. Excluding the
effect of such non-deductible non-cash amortization of goodwill (which accounted
for 89% of the effective tax rate) and offsetting such 89% by
36
the 10% decrease in the tax rate due to the repurchase of our 2% Notes, our
effective tax rate for 2002 would have been 28%. See the discussion below under
the caption "Effective Tax Rate".
Net Income (Loss). Net income was $168.9 million in fiscal 2003, compared
to a net loss of $5.1 million in fiscal 2002. Net income for fiscal 2003
included amortization of purchased intangible assets, restructuring charges and
the cumulative effect of our 10% share in Certen's pre-acquisition results. Net
loss for fiscal 2002 included amortization of goodwill and purchased intangible
assets, restructuring charges, the write-off of in-process research and
development and the gain from the repurchase of our 2% Notes.
Prior to fiscal 2003, goodwill was amortized using the straight-line method
over its estimated period of benefit. Net income and earnings per share for
fiscal 2002, adjusted to exclude amortization of goodwill and
workforce-in-place, net of tax, are as follows (in millions, except per share
data):
YEAR ENDED
SEPTEMBER 30,
2002
-------------
Reported net loss........................................... $ (5.1)
Add back: goodwill and workforce-in-place amortization...... 204.6
Attributable tax effect..................................... (2.7)
------
Adjusted net income......................................... $196.8
======
Adjusted basic earnings per share........................... $ 0.89
======
Adjusted diluted earnings per share......................... $ 0.88
======
Diluted Earnings (Loss) Per Share. Diluted earnings per share were $0.77
for fiscal 2003, compared to net loss per share of $0.02 in fiscal 2002.
FISCAL YEARS ENDED SEPTEMBER 30, 2002 AND 2001
The following is a tabular presentation of our results of operations for
the fiscal year ended September 30, 2002, compared to the fiscal year ended
September 30, 2001. Following the table is a discussion and analysis of our
business and results of operations for such years.
YEAR ENDED SEPTEMBER 30, INCREASE (DECREASE)
------------------------- -------------------
2002 2001 AMOUNT %
----------- ----------- ---------- ------
(IN THOUSANDS)
Revenue:
License................................. $ 153,664 $ 171,430 $ (17,766) (10.4)%
Service................................. 1,459,901 1,362,480 97,421 7.2
---------- ---------- ---------
1,613,565 1,533,910 79,655 5.2
---------- ---------- ---------
Operating expenses:
Cost of license......................... 5,984 5,651 333 5.9
Cost of service......................... 927,353 847,591 79,762 9.4
Research and development................ 124,082 105,807 18,275 17.3
Selling, general and administrative..... 223,551 195,592 27,959 14.3
Amortization of goodwill and purchased
intangible assets.................... 231,804 219,988 11,816 5.4
Restructuring charges and in-process
research and development............. 51,630 -- 51,630
---------- ---------- ---------
1,564,404 1,374,629 189,775 13.8
---------- ---------- ---------
37
YEAR ENDED SEPTEMBER 30, INCREASE (DECREASE)
------------------------- -------------------
2002 2001 AMOUNT %
----------- ----------- ---------- ------
(IN THOUSANDS)
Operating income.......................... 49,161 159,281 (110,120) (69.1)
Interest income and other, net............ 19,298 22,286 (2,988) (13.4)
---------- ---------- ---------
Income before income taxes................ 68,459 181,567 (113,108) (62.3)
Income taxes.............................. 73,520 115,181 (41,661) (36.2)
---------- ---------- ---------
Net (loss) income......................... $ (5,061) $ 66,386 $ (71,447)
========== ========== =========
Revenue. Total revenue increased by $79.7 million, or 5.2%, in the fiscal
year ended September 30, 2002 to $1,613.6 million from $1,553.9 million in
fiscal 2001. This growth rate was significantly less than the 37.2% revenue
increase we had been able to achieve between fiscal 2000 and 2001, as a result
of the pronounced decrease in our CC&B Systems revenue in the second half of
fiscal 2002, partially offset by revenue attributable to our acquisition of
Clarify. While CC&B Systems revenue levels in the first six months of fiscal
2002 were 23.8% higher than revenue levels for CC&B Systems in the comparable
period of fiscal 2001, and 6.3% higher sequentially based on a comparison of our
second to our first fiscal quarters of 2002, CC&B Systems revenue declined
significantly in the second six months of fiscal 2002. We experienced a $130.6
million, or 16.6%, decline in revenue from our CC&B Systems between the first
half and second half of fiscal 2002 and sequential declines of $65.9 million or
16.3% and $23.0 million or 6.8%, between the second and third fiscal quarters
and third and fourth fiscal quarters of 2002, respectively.
The quarterly trends in our total revenue in fiscal 2002 and 2001 are
summarized below (in millions):
Q1 Q2 Q3 Q4
------ ------ ------ ------
Fiscal 2002................................................ $422.6 $455.3 $380.2 $355.5
Fiscal 2001................................................ $342.2 $372.3 $404.0 $415.4
License revenue decreased by $17.8 million, or 10.4%, in the fiscal year
ended September 30, 2002 to $153.7 million from $171.4 million in fiscal 2001.
Service revenue increased by $97.4 million, or 7.2%, in the fiscal year ended
September 30, 2002 to $1,459.9 million from $1,362.5 million in fiscal 2001. The
decrease in license revenue and the smaller than expected growth in service
revenue are attributable to the slowdown in customer buying decisions in the
second half of fiscal 2002, stemming from overall reductions in the capital
investment budgets of many communications service providers. This reduction in
investment by our customers resulted in our obtaining fewer new contracts than
expected and smaller than expected initial spending commitments under contracts
with some of our customers. The smaller than anticipated increase in service
revenue was also attributable, in part, to reduced discretionary spending under
contracts with some of our customers in the second half of fiscal 2002.
Total CC&B Systems revenue increased by $60.3 million, or 4.4%, in the
fiscal year ended September 30, 2002 to $1,440.0 million from $1,379.7 million
in fiscal 2001. As a result of the Clarify acquisition, we derived a portion of
our CC&B Systems revenue in fiscal 2002 from customers other than communications
service providers. The increase in our CC&B Systems revenue for fiscal 2002 was
attributable to such customers. License and service revenue from the sale of
CC&B Systems represented 89.2% and 89.9% of our total revenue in fiscal years
2002 and 2001, respectively. During fiscal 2002, the demand for our CC&B Systems
was primarily driven by the need for communications companies to continue to
upgrade their customer care and billing, CRM software and order management
systems in response to competition in the subscriber markets, the need to offer
new data services and the need to improve productivity and operational
efficiency. In addition, demand for our CC&B Systems was enhanced by our
acquisition of Clarify, which added Clarify's CRM software to our CC&B Systems
portfolio of offerings.
Revenue from Directory Systems increased by $19.3 million, or 12.5%, in the
fiscal year ended September 30, 2002 to $173.6 million from $ 154.2 million in
fiscal 2001. The increase was attributable to extensions of agreements with, and
additional services rendered to, existing customers. License and service
38
revenue from the sale of Directory Systems represented 10.8% and 10.1% of our
total revenue in fiscal years 2002 and 2001, respectively.
In fiscal 2002, revenue from customers in North America, Europe and the
rest of the world accounted for 61.9%, 28.9% and 9.2%, respectively, compared to
53.8%, 35.8% and 10.4%, respectively, for fiscal 2001. As a result of the
Clarify acquisition, $39.9 million of the growth in North American revenue in
fiscal 2002 was attributable to customers other than communications service
providers, and the remaining $133.9 million of the increase was attributable to
extensions of agreements with, and additional services rendered to, existing
customers. The decrease in Europe and in the rest of the world was attributable
to the completion of projects, which accounted for $94.1 million of revenue in
fiscal 2001.
Cost of License. Cost of license for fiscal 2002 was $6.0 million, an
increase of $0.3 million, or 5.9%, over the cost of license for fiscal 2001.
Cost of license includes amortization of purchased computer software and
intellectual property rights. Because such amortization is relatively stable
from period to period and, absent impairment, is generally fixed in amount, an
increase or decrease in license revenue will cause a significant fluctuation in
cost of license as a percentage of license revenue. Cost of license, as a
percentage of license revenue, for fiscal 2002 and fiscal 2001, was 3.9% and
3.3%, respectively.
Cost of Service. The increase in cost of service in fiscal 2002 was 9.4%,
which was higher than 5.2%, the increase in our total revenue in fiscal 2002,
and resulted in a 2.1% decrease in our gross margin, as a percentage of revenue.
The increase in cost of service as a percentage of revenue was attributable to
the decrease in license revenue of $17.8 million and the slight decrease in the
gross margin of our service revenue in the second half of fiscal 2002. As a
result of general economic and other factors negatively impacting our markets,
we took steps to decrease our costs. See the discussion above under the caption
"Operational Efficiency and Cost Reduction Programs".
Research and Development. Research and development expense was primarily
comprised of compensation expense attributable to research and development
activities, which involve the development of new software modules and product
offerings, either in conjunction with customer projects or as part of our
internal product development program. Research and development expense increased
by $18.3 million, or 17.3%, in the fiscal year ended September 30, 2002 to
$124.1 million, or 7.7% of revenue, from $105.8 million, or 6.9% of revenue, in
fiscal 2001. The increase in expense reflects ongoing expenditures primarily for
CC&B Systems and the remainder for Directory Systems. Our research and
development budget, like all of our costs, is sensitive to our overall financial
condition. A decrease in our total revenue could, in certain circumstances, lead
to reductions in the levels of our research and development expenditures. See
the discussion above under the caption "Research and Development, Patents and
Licenses".
Selling, General and Administrative. Selling, general and administrative
expense increased by $28.0 million, or 14.3%, in the fiscal year ended September
30, 2002 $223.6 million, or 13.9% of revenue, in fiscal 2002 from $195.6
million, or 12.7% of revenue, in fiscal 2001. The increase in selling, general
and administrative expense as a percentage, by 1.2%, of revenue was attributable
primarily to the increase in our selling and marketing efforts in fiscal 2002
and, to a lesser degree, to the reduction in our revenue growth, which was not
offset by a corresponding decrease in our selling, general and administrative
expense.
Amortization of Goodwill and Purchased Intangible Assets. Amortization of
goodwill and purchased intangible assets for fiscal 2002 was $231.8 million,
compared to $220.0 million in fiscal 2001. The increase in amortization expense
in fiscal 2002 was due to non-goodwill related amortization resulting from the
Clarify acquisition. In accordance with SFAS No. 142, goodwill related to
Clarify, an acquisition completed after July 1, 2001, is not amortized, but is
subject to periodic impairment tests. For acquisitions completed prior to July
1, 2001, under SFAS No. 142 amortization of goodwill and certain other
intangibles, such as workforce-in-place, ceased on October 1, 2002. In fiscal
2002 and 2001, total amortization related to such goodwill and
workforce-in-place was $204.6 million. Effective as of October 1, 2002, we
adopted SFAS No. 142 and goodwill related to our acquisitions is no longer
amortized. Instead,
39
any such goodwill became subject only to the same periodic impairment tests
applicable to Clarify-related goodwill.
Restructuring Charges and In-Process Research and
Development. Restructuring charges and in-process research and development in
fiscal 2002 consisted of a one-time charge of $17.4 million for write-off of
purchased in-process research and development resulting from the Clarify
transaction, a restructuring charge of $13.3 million related to the
consolidation of data centers and the resulting closure of our Stamford,
Connecticut facility and a restructuring charge of $20.9 million related to the
cost reduction program we implemented in the fourth quarter of fiscal 2002. See
the discussion above under the caption "Operational Efficiency and Cost
Reduction Programs".
Operating Income. Operating income decreased by $110.1 million, or 69.1%,
in the fiscal year ended September 30, 2002, to $49.2 million, or 3.0% of
revenue, from $159.3 million, or 10.4% of revenue, in fiscal 2001. The decrease
resulted primarily from the reduction in our revenue growth in fiscal 2002,
which was not offset by a corresponding decrease in our costs, as well as from
the Clarify acquisition-related charges and the restructuring charges resulting
from the Stamford facility closing and the implementation of our cost reduction
program.
Operating income for fiscal 2002 included amortization of goodwill and
purchased intangible assets of $231.8 million, restructuring charges of $34.2
million and the write-off of in-process research and development of $17.4
million. Operating income for fiscal 2001 included amortization of goodwill and
purchased intangible assets of $220.0 million.
Interest Income and Other, Net. Interest income and other, net, decreased
by $3.0 million, or 13.4%, in the fiscal year ended September 30, 2002 to $19.3
million from $22.3 million in fiscal 2001. The decrease in interest income and
other, net, was attributable to the full-year interest expense and amortization
of debt issuance costs related to our 2% Notes, compared to four months of these
costs in fiscal 2001. The decrease in interest income and other, net, was
partially offset by gain of $6.0 million from the repurchase of our 2% Notes.
See the discussion above under the caption "Convertible Notes".
Income Taxes. Income taxes for fiscal 2002 were $73.5 million on pretax
income of $68.5 million, resulting in an effective tax rate of 107%. This
effective tax rate was attributable to the fact that non-cash amortization of
goodwill related to acquisitions (much of which is not tax deductible)
represented a large component of our pretax income. Excluding the effect of such
non-deductible non-cash amortization of goodwill (which accounted for 89% of the
effective tax rate) and offsetting such 89% by the 10% decrease in the tax rate
due to the repurchase of our 2% Notes, our effective tax rate for 2002 would
have been 28%. See the discussion below under the caption "Effective Tax Rate".
Income taxes for fiscal 2001 were $115.2 million on pretax income of $181.6
million, resulting in an effective tax rate of 63%. This effective tax rate was
attributable to the fact that non-cash amortization of goodwill related to
acquisitions (much of which is not tax deductible) represented a significant
component of our pretax income. Excluding the effect of such non-deductible
non-cash amortization of goodwill (which accounted for 33% of the effective tax
rate), our effective tax rate for 2001 would have been 30%.
Net (Loss) Income. We incurred a net loss of $5.1 million in fiscal 2002,
compared to net income of $66.4 million in fiscal 2001. The net loss in fiscal
2002 resulted primarily from a decrease in our license revenue and the reduction
in our revenue growth in fiscal 2002, which was not offset by a corresponding
decrease in our costs, as well as from the Clarify acquisition-related charges
and the restructuring charges resulting from the Stamford facility closing and
the implementation of the cost reduction program. Our adoption of SFAS No. 142
as of October 1, 2002 had a positive impact on our results of operations in
fiscal 2003. As a result of the adoption, we no longer amortize the goodwill
from any of our acquisitions. Instead, any such goodwill is subject only to
periodic impairment tests.
Net income for fiscal 2001 included amortization of goodwill and purchased
intangible assets. Net income for fiscal 2002 included amortization of goodwill
and purchased intangible assets, purchased in-process research and development,
restructuring charges and the gain from the repurchase of our 2% Notes.
40
Set forth below is the effect of non-amortization of goodwill and
workforce-in-place (in millions, except per share data):
YEAR ENDED
SEPTEMBER 30,
---------------
2002 2001
------ ------
Reported net (loss) income.................................. $ (5.1) $ 66.4
Add back: goodwill and workforce-in-place amortizations..... 204.6 204.6
Attributable tax effect..................................... (2.7) (2.7)
------ ------
Adjusted net income......................................... $196.8 $268.3
====== ======
Adjusted basic earnings per share........................... $ 0.89 $ 1.21
====== ======
Adjusted diluted earnings per share......................... $ 0.88 $ 1.18
====== ======
Diluted (Loss) Earnings Per Share. Diluted loss per share was $0.02 for
fiscal 2002, compared to diluted earnings per share of $0.29 in fiscal 2001.
LIQUIDITY AND CAPITAL RESOURCES
Cash, cash equivalents and short-term interest-bearing investments totaled
$1,290.9 million as of September 30, 2003, compared to $1,047.8 million as of
September 30, 2002. The increase is attributable primarily to cash flows from
operations which was partially offset by the use of $67.6 million in cash in
connection with the acquisition of Certen, less $25.5 million in cash received
in connection with that acquisition, and $44.2 million in cash to repurchase a
portion of our 2% Notes. Net cash provided by operating activities amounted to
$382.0 million for fiscal 2003 and $412.3 million for fiscal 2002. The decrease
in cash flows from operations was primarily due to decreased net income before
depreciation and amortization, which was partially offset by a decrease in
working capital excluding cash. We currently intend to retain our future
operating cash flows to support the further expansion of our business including
investments related to new Managed Services projects and acquisitions, although
we may also use a portion of our cash for future repurchases of our outstanding
securities. See the discussions above under the captions "Share Repurchase
Program" and "Convertible Notes".
As of September 30, 2003, we had positive working capital of $567.3
million, compared to positive working capital of $938.6 million as of September
30, 2002. The decrease is attributable primarily to the reclassification of the
2% Notes as a short-term liability because the holders of the 2% Notes may
require us to redeem the 2% Notes on June 1, 2004. The decrease was partially
offset by the increase in cash, cash equivalents and short-term interest-bearing
investments. We believe that our current cash balances, cash generated from
operations and our current lines of credit will provide sufficient resources to
meet our liquidity needs for at least the next fiscal year.
As of September 30, 2003, $400.5 million aggregate principal amount of the
2% Notes was outstanding. In July 2002, our Board of Directors authorized us to
repurchase outstanding 2% Notes, in such amounts, at such prices and at such
times considered appropriate by us. During the fourth quarter of fiscal 2002 and
the fourth quarter of fiscal 2003 we repurchased $54.9 million and $44.6 million
aggregate principal amount of the 2% Notes, respectively. We funded these
repurchases with available funds. On May 3, 2004, we announced a cash offer for
the $395.5 million aggregate principal amount of 2% Notes then outstanding.
Pursuant to the indenture for the 2% Notes, each holder of the 2% Notes had the
right to require us to repurchase on June 1, 2004 all or any part of such
holder's 2% Notes at a price equal to 100% of the principal amount plus accrued
and unpaid interest. Under the terms of the 2% Notes, we had the option to pay
for the 2% Notes with cash, ordinary shares, or a combination of cash and
ordinary shares, and we elected to pay for the 2% Notes solely with cash. On
June 1, 2004, we announced that the offer had expired and that we had accepted
for purchase $395.1 million in aggregate principal amount of the 2% Notes in the
tender offer. The untendered 2% Notes remain as our outstanding obligations, in
accordance with their terms. See the discussion above under the caption
"Convertible Notes".
41
As of September 30, 2003, we had available short-term general revolving
lines of credit totaling $30.0 million, none of which were outstanding. In
addition, as of September 30, 2003 we had credit facilities totaling $40.3
million, limited for the use of letters of credit and bank guarantees from
various banks. Outstanding letters of credit and bank guarantees as of September
30, 2003 totaled $22.6 million. These were mostly supported by a combination of
the credit facilities described above and compensating cash balances that we
maintain with the issuing banks.
As of September 30, 2003, we had outstanding long-term obligations of $48.2
million in connection with leasing arrangements.
The following table summarizes our contractual obligations as of September
30, 2003 and the effect such obligations are expected to have on our liquidity
and cash flows in future periods (in millions):
CASH PAYMENTS DUE BY PERIOD
---------------------------------------------------------
LESS THAN
CONTRACTUAL OBLIGATIONS TOTAL 1 YEAR 1-3 YEARS 4-5 YEARS OVER 5 YEARS
----------------------- ------ --------- --------- --------- ------------
Convertible notes(*)......................... $400.5 $400.5 $ -- $ -- $ --
Financing arrangement........................ 2.8 2.2 0.6 -- --
Capital lease obligations.................... 48.2 25.5 22.7 -- --
Non-cancelable operating leases.............. 146.5 38.8 55.2 33.5 19.0
------ ------ ----- ----- -----
$598.0 $467.0 $78.5 $33.5 $19.0
====== ====== ===== ===== =====
---------------
(*) See the discussion above under the caption "Convertible Notes".
Our capital expenditures were approximately $63.0 million in fiscal 2003.
These expenditures consisted primarily of purchases of computer equipment and,
to a lesser degree, leasehold improvements and vehicles. We funded our capital
expenditures principally from operating cash flows. We do not anticipate any
changes to this policy in the foreseeable future.
NET DEFERRED TAX ASSETS
In September 2003, we released $13.3 million of valuation allowances
related to deferred tax assets derived from carry-forward operating losses
incurred by our Canadian subsidiary. In September 2002, we released valuation
allowances related to deferred tax assets derived from carry-forward operating
losses relating to losses incurred by the subsidiary prior to our acquisition of
that company in April 2000, resulting in an offsetting reduction of the goodwill
recorded in the acquisition of approximately $9.0 million. The release of these
valuation allowances was made based on our estimation that we will be able to
realize the tax benefits associated with those net operating losses.
EFFECTIVE TAX RATE
Our effective tax rate for fiscal year 2003 was 25% due to the corporate
income tax rates in the various countries in which we operate and the relative
magnitude of our business in those countries.
Effective October 1, 2002, following the adoption of SFAS No. 142, we no
longer amortize goodwill resulting from acquisitions. See the discussion below
under the caption "Adoption of New Accounting Standards". As a result, goodwill
amortization that is not tax-deductible no longer affects our effective tax
rate.
In fiscal 2002, our effective tax rate was 107%. This effective tax rate in
2002 was attributable to the fact that non-cash amortization of goodwill related
to acquisitions (much of which is not tax deductible) represented a large
component of our pretax income. Excluding the effect of such non-deductible
non-cash amortization of goodwill (which accounted for 89% of the effective tax
rate) and offsetting such 89% by the 10% decrease in the tax rate due to the
repurchase of our 2% Notes, our effective tax rate for 2002 would have been 28%.
This high effective tax rate was also adversely affected by the revision we made
in our third quarter of fiscal 2002 to our annual estimated pretax income
levels.
42
We expect a reduction in our effective tax rate in fiscal 2004 from 25% to
23%. The reduction is due to our continued expansion into countries with lower
effective tax rates.
ADOPTION OF NEW ACCOUNTING STANDARDS
ACCOUNTING FOR REVENUE ARRANGEMENTS WITH MULTIPLE DELIVERABLES
In November 2002, the Emerging Issues Task Force ("EITF") reached a
consensus on EITF Issue No. 00-21, "Revenue Arrangements With Multiple
Deliverables" ("Issue 00-21"). Issue 00-21 provides guidance for determining the
unit(s) of accounting in arrangements that include multiple products, services,
and/or rights to use assets. Issue 00-21 is effective for revenue arrangements
entered into in fiscal periods beginning after June 15, 2003. We have adopted
Issue 00-21 effective July 1, 2003. The guidance in EITF 00-21 did not modify
our previous accounting for transactions that includes multiple deliverables.
ACCOUNTING FOR STOCK-BASED COMPENSATION
In June 2002 the FASB issued SFAS No. 148, "Accounting for Stock-Based
Compensation -- Transition and Disclosure -- an Amendment of FASB Statement No.
123". SFAS No. 148 amends SFAS No. 123 to provide alternative methods of
transition for a voluntary change to the fair value-based method of accounting
for stock-based employee compensation. In addition, SFAS No. 148 amends the
disclosure requirements of SFAS No. 123 to require more prominent disclosures in
both annual and interim financial statements regarding the method of accounting
for stock-based employee compensation and the effect of the method used on
reported results. The alternative methods of transition of SFAS No. 148 were
effective for fiscal years ending after December 15, 2002. The disclosure
provision of SFAS No. 148 is effective for interim periods beginning after
December 15, 2002. We follow Accounting Principles Board No. 25 in accounting
for our employee stock options. The transition and annual disclosure
requirements of SFAS No. 148 were effective for us commencing January 1, 2003.
We adopted the interim disclosure provision in the quarter ended March 31, 2003,
which is provided in Note 2 to the consolidated financial statements included in
this Annual Report.
GOODWILL AND PURCHASED INTANGIBLE ASSETS
In June 2001, the FASB issued SFAS No. 141, "Business Combinations" ("SFAS
No. 141"), and No. 142, "Goodwill and Other Intangible Assets" ("SFAS No. 142").
SFAS No. 141 requires that the purchase method of accounting be used for all
business combinations initiated after June 30, 2001. SFAS No. 142 is effective
for fiscal years beginning after December 15, 2001. Under SFAS No. 142, goodwill
and intangible assets deemed to have indefinite lives will no longer be
amortized but will be subject to periodic impairment tests in accordance with
the Statement. Goodwill impairment is deemed to exist if the net book value of a
reporting unit exceeds its estimated fair value. Certain intangible assets will
continue to be amortized over their useful lives. According to SFAS No. 141's
new definition of intangible assets, workforce-in-place was reclassified to
goodwill.
Effective October 1, 2002 we adopted SFAS No. 142. Subsequent to the
adoption of the new rules, we performed the transitional impairment tests of
goodwill recorded as of October 1, 2002. Thereafter, an annual impairment test
will be performed in the fourth quarter of each fiscal year, or more frequently
if impairment indicators are present. As discussed in Note 1 to the consolidated
financial statements included in this document, Amdocs and its subsidiaries
operate in one operating segment, which is the reporting unit under SFAS No.
142. In calculating the fair value of the reporting unit, we used a discounted
cash flow methodology. There was no impairment of goodwill upon adoption of SFAS
No. 142 and as a result of the annual impairment tests.
Prior to fiscal 2003, goodwill and workforce-in-place were amortized using
the straight-line method over their estimated period of benefit. We recorded
goodwill and workforce-in-place amortization of $204.6 million in fiscal 2002
and in fiscal 2001.
43
GAINS AND LOSSES FROM EXTINGUISHMENT OF DEBT
In April 2002, the FASB issued SFAS No. 145, "Rescission of FASB Statements
No. 4, 44, and 64, Amendment of FASB Statement No. 13, and Technical
Corrections" ("SFAS No. 145"). SFAS No. 145 eliminates previous requirements to
classify gains and losses from extinguishment of debt as extraordinary items in
earnings. Gains or losses from extinguishment of debt for fiscal years beginning
after May 15, 2002 may not be classified as extraordinary items unless certain
provisions are met. Early adoption was encouraged. We adopted SFAS No. 145 in
the fourth quarter of fiscal 2002 in connection with the gains related to the
repurchases of a portion of our 2% Notes. See the discussion above under the
caption "Convertible Notes".
GUARANTOR'S ACCOUNTING AND DISCLOSURE REQUIREMENTS FOR GUARANTEES
In November 2002 the FASB issued FASB Interpretation ("FIN") No. 45
"Guarantor's Accounting and Disclosure Requirements for Guarantees, Including
Indirect Guarantees of Indebtedness of Others". FIN No. 45 requires that at the
inception of certain types of guarantees, the guarantor must disclose and
recognize a liability for the fair value of the obligation it assumes under the
guarantee. The initial recognition and measurement requirements of FIN No. 45
are effective for guarantees issued or modified after December 31, 2002. The
additional disclosure requirements of FIN No. 45 are effective for interim and
annual periods ending after December 15, 2002, and are applicable to certain of
our guarantees issued before December 31, 2002.
We are a party to an agreement entered into prior to December 31, 2002 that
includes an indemnification of one of our customers for any withholding tax that
might be required under the customer's local tax laws from certain payments made
to us under this agreement. The indemnification under this agreement expires in
December 2005. As of September 30, 2003 and September 30, 2002, the maximum
potential amount of our future exposure under this guarantee pursuant to FIN No.
45 was $4.7 million.
We generally sell our ClarifyCRM products with a limited warranty for a
period of 90 days. Our policy is to accrue for warranty costs, if needed, based
on historical trends in product failure. Based on our experience, only minimal
warranty services have been required and, as a result, we did not accrue any
amounts for product warranty liability during fiscal 2003.
We generally indemnify our customers against claims of intellectual
property infringement made by third parties arising from the use of our
software. To date, we have incurred only minimal costs as a result of such
obligations and have not accrued any liabilities related to such indemnification
in our financial statements.
RECENT ACCOUNTING PRONOUNCEMENTS
COSTS ASSOCIATED WITH EXIT OR DISPOSAL ACTIVITIES
In June 2002 the FASB issued SFAS No. 146, "Accounting for Costs Associated
with Exit or Disposal Activities". SFAS No. 146 requires that a liability for
costs associated with an exit or disposal activity, including restructuring
activities, be recognized and measured initially at fair value only when the
liability is incurred, or for certain one-time employee termination costs over a
future service period. Previously, a liability for an exit cost was recognized
when a company committed to an exit plan. As a result, SFAS No. 146 may affect
both the timing and amounts of the recognition of future restructuring costs.
SFAS No. 146 was effective for exit or disposal activities that were initiated
after December 31, 2002.
NON-SOFTWARE ELEMENTS IN AN ARRANGEMENT CONTAINING SOFTWARE
In July 2003, the EITF reached a consensus on EITF Issue No. 03-05,
"Applicability of AICPA Statement of Position ("SOP") 97-2, Software Revenue
Recognition, to Non-Software Deliverables in an Arrangement Containing More-Than
Incidental Software" ("Issue 03-05"). Issue 03-05 is regarding whether
non-software deliverables (e.g., non-software related equipment or services)
included in an
44
arrangement that contains software that is more than incidental to the products
or services as a whole are included within the scope of Statement of Position
97-2, "Software Revenue Recognition". Software-related elements include software
products, upgrades/enhancements, post-contract customer support, and services as
well as any non-software deliverables for which a software deliverable is
essential to its functionality. Under Issue 03-05, in an arrangement that
includes software, computer hardware that will contain the software, and
additional unrelated equipment, if the software is essential to the
functionality of the hardware, the hardware would be considered software-related
and, therefore, included within the scope of SOP 97-2. Issue 03-05 is effective
for arrangements entered into in the first reporting period (annual or interim)
beginning after August 13, 2003. We are in the process of analyzing the effect
of Issue 03-05 on our consolidated financial position and results of operations
and believe it will not be significant.
CRITICAL ACCOUNTING POLICIES
Our discussion and analysis of our financial condition and results of
operations are based upon our consolidated financial statements, which have been
prepared in accordance with accounting principles generally accepted in the
United States. The preparation of these financial statements requires us to make
estimates, assumptions and judgments that affect the reported amounts of assets,
liabilities, revenue and expenses, and related disclosure of contingent
liabilities. On a regular basis, we evaluate and may revise our estimates. We
base our estimates on historical experience and various other assumptions that
we believe to be reasonable under the circumstances, the results of which form
the basis for making judgments about the carrying values of assets and
liabilities that are not readily apparent. Actual results could differ
materially from the estimates under different assumptions or conditions.
We believe that the estimates, assumptions and judgments involved in the
accounting policies described below have the greatest potential impact on our
financial statements, so we consider these to be our critical accounting
policies. These policies require that we make estimates in the preparation of
our financial statements as of a given date.
Our critical accounting policies are as follows:
- Revenue recognition and contract accounting
- Doubtful accounts
- Tax accounting
- Derivative and hedge accounting
- Realizability of long-lived assets
Below, we discuss these policies further, as well as the estimates and
judgments involved. We also have other key accounting policies. We believe that,
compared to the critical accounting policies listed above, the other policies
either do not generally require us to make estimates and judgments that are as
difficult or as subjective, or it is less likely that they would have a material
impact on our reported consolidated results of operations for a given period.
REVENUE RECOGNITION AND CONTRACT ACCOUNTING
Our revenue recognition policy is significant because our revenue is a key
component of our results of operations. We follow very specific and detailed
guidelines, several of which are discussed above, in measuring revenue; however,
certain judgments affect the application of our revenue recognition policy.
A significant portion of our revenue is recognized over the course of
long-term projects, under the percentage of completion method of accounting. The
percentage of completion method requires significant judgment, such as
estimations of progress-to-completion, contract revenue, loss contracts and
contract costs.
Our revenue recognition policy takes into consideration the
creditworthiness and past transaction history of each customer in determining
the probability of collection as a criterion of revenue recognition.
45
This determination requires the exercise of judgment, which affects our revenue
recognition. If we determine that collection of a fee is not reasonably assured,
we defer the revenue recognition until the time collection becomes reasonably
assured, which is generally upon receipt of cash.
For arrangements with multiple obligations, we allocate revenue to each
component based upon its fair value, which is determined in reliance on the
specific objective evidence for that element. Such determination is judgmental
and for most contracts is based on normal pricing and discounting practices for
those elements in similar arrangements.
Revenue from third-party hardware and software sales is recorded at a gross
or net amount according to certain indicators. The application of these
indicators for gross and net reporting of revenue depends on the relative facts
and circumstances of each sale and requires significant judgment.
DOUBTFUL ACCOUNTS
The allowance for doubtful accounts is for estimated losses resulting from
the inability of our customers to make required payments. We evaluate accounts
receivable to determine if they will ultimately be collected. In performing this
evaluation, significant judgments and estimates are involved, such as past
experience, credit quality of the customer, age of the receivable balance and
current economic conditions that may affect a customer's ability to pay. If
collection is not reasonably assured at the time the transaction is consummated,
we do not recognize revenue until collection becomes reasonably assured. If the
financial condition of our customers were to deteriorate, resulting in an
impairment of their ability to make payments, additional allowances may be
required. The allowance for doubtful accounts is established through a charge to
selling, general and administrative expenses.
TAX ACCOUNTING
As part of the process of preparing our consolidated financial statements
we are required to estimate our income tax expense in each of the jurisdictions
in which we operate. In the ordinary course of a global business, there are many
transactions and calculations where the ultimate tax outcome is uncertain. Some
of these uncertainties arise as a consequence of revenue sharing and
reimbursement arrangements among related entities, the process of identifying
items of revenue and expenses that qualify for preferential tax treatment and
segregation of foreign and domestic income and expense to avoid double taxation.
This process involves us estimating our actual current tax exposure together
with assessing temporary differences resulting from differing treatment of
items, such as deferred revenue, for tax and accounting differences. These
differences result in deferred tax assets and liabilities, which are included
within our consolidated balance sheet. We may record a valuation allowance to
reduce our deferred tax assets to the amount of future tax benefit that is more
likely than not to be realized.
Although we believe that our estimates are reasonable and that we have
considered future taxable income and ongoing prudent and feasible tax strategies
in estimating our tax outcome and in assessing the need for the valuation
allowance, there is no assurance that the final tax outcome and the valuation
allowance will not be different than those which are reflected in our historical
income tax provisions and accruals. Such differences could have a material
effect on our income tax provision, net income and cash balances in the period
in which such determination is made.
DERIVATIVE AND HEDGE ACCOUNTING
Approximately 20% of our revenue and 40% of our operating expenses
(excluding acquisition-related charges and restructuring charges) are not
denominated in U.S. dollar or linked to the U.S. dollar. We enter into foreign
exchange forward contracts to hedge a significant portion of our foreign
currency exposure to minimize fluctuations in revenue and expenses. The majority
of our hedging arrangements are classified as cash flow hedges. Accordingly,
changes in the fair value of these forward exchange contracts are recorded in
other comprehensive income. We estimate the fair value of such derivative
contracts by reference to forward and spot rates quoted in active markets.
46
Establishing and accounting for foreign exchange contracts involve
judgments, such as determining the nature of the exposure, assessing its amount
and timing, and evaluating the effectiveness of the hedging arrangement.
Although we believe that our estimates are accurate and meet the
requirement of hedge accounting, actual results differ from these estimates, and
such difference could cause fluctuation of our recorded revenue and expenses.
REALIZABILITY OF LONG-LIVED ASSETS
We are required to assess the impairment of long-lived assets, tangible and
intangible, on an annual basis, and potentially more frequently if events or
changes in circumstances indicate that the carrying value may not be
recoverable. We assess the impairment based on a number of factors, including
any significant changes in the manner of our use of the acquired assets or the
strategy of our overall business, significant negative industry or economic
trends and significant decline in our share price for a sustained period.
Upon determination that the carrying value of a long-lived asset may not be
recoverable based upon a comparison of fair value to the carrying amount of the
asset, an impairment charge is recorded. We measure fair value based on a
projected future cash flow using a discount rate determined by our management to
be commensurate with the risk inherent in our current business model.
Within the context of these critical accounting policies, we are not
currently aware of any reasonably likely events or circumstances that would
result in materially different amounts being reported.
LITIGATION
On December 2, 2003 we announced that the United States District Court for
the Eastern District of Missouri had issued an order granting our motion to
dismiss the securities class action lawsuits that had been pending against us
and certain of our directors and officers since June 2002. The court's order
also directed that judgment be entered in favor of the defendants. The
consolidated complaint filed in the action alleged that we and the individual
defendants had made false or misleading statements about our business and future
prospects during a putative class period between July 18, 2000 and June 20,
2002. On December 29, 2003, the lead plaintiffs appealed to the United States
Court of Appeals for the Eighth Circuit from the final judgment entered on
December 1, 2003.
SECURITIES AND EXCHANGE COMMISSION INVESTIGATION
We have been informed that the Midwest Regional Office of the SEC is
conducting a private investigation into the events leading up to our
announcement in June 2002 of revised projected revenue for the third and fourth
quarters of fiscal 2002. The investigation appears to be focused on, but is not
explicitly limited to, our forecasting beginning with our April 23, 2002 press
release. Although we believe that we will be able to satisfy any concerns the
SEC staff may have in this regard, we are unable to predict the duration, scope,
or outcome of the investigation. We are cooperating fully with the SEC staff.
ITEM 6. DIRECTORS, SENIOR MANAGEMENT AND EMPLOYEES
DIRECTORS AND SENIOR MANAGEMENT
We rely on the executive officers of our principal operating subsidiaries
to manage our business. In addition, Amdocs Management Limited, our management
subsidiary, performs certain executive coordination functions for all of our
operating subsidiaries.
47
As of November 30, 2003, our directors, senior managers and key employees
upon whose work we are dependent were as follows:
NAME AGE POSITION
---- ---- --------
Bruce K. Anderson(1)(3)...................... 63 Chairman of the Board and President,
Amdocs Limited
Avinoam Naor(1)(3)........................... 55 Vice Chairman, Amdocs Limited
Adrian Gardner(2)............................ 41 Director and Chairman of the Audit
Committee, Amdocs Limited
Julian A. Brodsky............................ 70 Director, Amdocs Limited
Charles E. Foster(2)......................... 67 Director, Amdocs Limited
James S. Kahan(1)(3)......................... 56 Director, Amdocs Limited
John T. McLennan(2).......................... 58 Director, Amdocs Limited
Robert A. Minicucci(1)(3).................... 51 Director and Vice President, Amdocs
Limited
Mario Segal.................................. 56 Director, Amdocs Limited
Dov Baharav(1)(3)............................ 53 Director, Amdocs Limited; President and
Chief Executive Officer, Amdocs
Management Limited
Eli Gelman................................... 45 Director, Amdocs Limited; Executive
Vice President, Amdocs Management
Limited
Nehemia Lemelbaum............................ 61 Director, Amdocs Limited; Senior Vice
President, Amdocs Management Limited
Ron Moskovitz................................ 40 Senior Vice President and Chief
Financial Officer, Amdocs Management
Limited
David Avner.................................. 52 Senior Vice President, Amdocs
Management Limited
Nissim Daunov................................ 46 Senior Vice President, Amdocs
Management Limited
Thomas G. O'Brien............................ 43 Treasurer and Secretary, Amdocs Limited
Melinos Pissourios........................... 35 Managing Director and General Manager,
Amdocs Development Limited
Burt Podbere................................. 37 General Manager, Amdocs Software
Systems Limited
---------------
(1) Member of the Executive Committee
(2) Member of Audit Committee
(3) Member of the Compensation Committee
Bruce K. Anderson has been Chairman of the Board of Directors of Amdocs
since September 1997 and, until September 2004, held the title of President of
our holding company, Amdocs Limited. Since August 1978, he has been a general
partner of Welsh, Carson, Anderson & Stowe ("WCAS"), an investment firm that
specializes in the acquisition of companies in the information services,
communications and health care industries. Until September 2003, investment
partnerships affiliated with WCAS had been among our largest shareholders. Mr.
Anderson served for nine years with Automated Data Processing, Inc. ("ADP")
until his resignation as Executive Vice President and a director of ADP, and
President of ADP International, effective August 1978. Mr. Anderson serves on
the board of Alliance Data Systems, Inc., a publicly held company, and
Headstrong, Inc.
Avinoam Naor served as a director of Amdocs from January 1999 and held the
title of Vice Chairman of the Board of Directors from July 2002. Mr. Naor was a
member of the team that founded Amdocs in 1982, initially serving as a Senior
Vice President. He was appointed President and Chief Executive Officer of Amdocs
Management Limited in 1995 and he held that position until July 2002. In 1998 he
led our initial public offering, and while he was Chief Executive Officer of
Amdocs Management
48
Limited, he directed our major acquisitions and secondary offerings. He has been
involved with software development for 29 years. Mr. Naor resigned from our
Board of Directors in August 2004.
Adrian Gardner has been a director of Amdocs since April 1998 and is
Chairman of the Audit Committee. Mr. Gardner is the Chief Financial Officer and
a director of Strakan Group, Ltd., a pharmaceuticals company based in the United
Kingdom, which he joined in April 2002. Prior to joining Strakan, he was a
Managing Director of Lazard LLC, based in London, where he worked with
technology- and telecommunications-related companies. Prior to joining Lazard in
1989, Mr. Gardner qualified as a chartered accountant with Price Waterhouse (now
PricewaterhouseCoopers). Mr. Gardner is a member of the Institute of Chartered
Accountants in England & Wales.
Julian A. Brodsky has been a director of Amdocs since July 2003. Mr.
Brodsky has served as a director and as Vice Chairman of Comcast Corporation for
more than five years. Prior to November 2002, he served as a director and Vice
Chairman of Comcast Holdings for more than five years. Mr. Brodsky is also
Chairman of Comcast Interactive Capital, LP, a venture fund affiliated with
Comcast. He is also a director of RBB Fund, Inc.
Charles E. Foster has been a director of Amdocs since December 2001. He was
Chairman of the Board of Prodigy Communications Corporation from June until
November 2001. From April 1997 until June 2001, Mr. Foster served as Group
President of SBC, where he was responsible, at various times, for engineering,
network, centralized services, marketing and operations, information systems,
procurement, treasury, international operations, wireless services, merger
integration, real estate, yellow pages and cable TV operations. SBC
International, Inc. ("SBCI"), a wholly owned subsidiary of SBC, is one of our
largest shareholders. SBC, together with its affiliates, is a significant
customer of ours. Mr. Foster is a member of the Texas Society of Professional
Engineers and a director of Storage Technology Corporation, a publicly-traded
company engaged in the manufacture of products for storing digital data.
James S. Kahan has been a director of Amdocs since April 1998. He has
worked at SBC since 1983, and currently serves as a Senior Executive Vice
President, a position he has held since 1992. SBCI, a wholly owned subsidiary of
SBC, is one of our largest shareholders. SBC, together with its subsidiaries, is
a significant customer of ours. Prior to joining SBC, Mr. Kahan held various
positions at several telecommunications companies, including Western Electric,
Bell Laboratories, South Central Bell and AT&T.
John T. McLennan has been a director of Amdocs since November 1999. Since
May 2000, he has served as Vice-Chair and Chief Executive Officer of Allstream
(formerly AT&T Canada). Mr. McLennan founded and was the President of Jenmark
Consulting Inc. from 1997 until May 2000. From 1993 to 1997, Mr. McLennan served
as the President and Chief Executive Officer of Bell Canada. Prior to that, he
held various positions at several telecommunications companies, including BCE
Mobile Communications and Cantel Inc. Mr. McLennan is also a director of
Allstream, Hummingbird Ltd., a Canadian publicly held company engages in the
production of enterprise management software, and of several other private
software and communication companies.
Robert A. Minicucci has been a director of Amdocs since September 1997 and,
until September 2004, held the title of Vice President of our holding company,
Amdocs Limited. He has been a general partner of WCAS since 1993. From 1992 to
1993, Mr. Minicucci served as Senior Vice President and Chief Financial Officer
of First Data Corporation, a provider of information processing and related
services for credit card and other payment transactions. From 1991 to 1992, he
served as Senior Vice President and Treasurer of the American Express Company.
He served for twelve years with Lehman Brothers (and its predecessors) until his
resignation as a Managing Director in 1991. Mr. Minicucci is also a director of
Alliance Data Systems, Inc., a publicly held company, and several private
companies.
Mario Segal has been a director of Amdocs since December 2001 and served as
a Senior Vice President and the Chief Operating Officer of Amdocs Management
Limited until July 2002. He joined Amdocs in 1984 as Senior Vice President and
was a leading member of the team that developed the ADS (NG)/Family of Products
directory automation systems and the Amdocs CC&B Systems platform. Prior
49
to joining Amdocs, Mr. Segal was an account manager for a major North American
yellow pages publisher and prior thereto managed the computer department of a
major Israeli insurance company, leading large-scale software development
projects and strategic planning of automation systems.
Dov Baharav has been a director of Amdocs and the President and Chief
Executive Officer of Amdocs Management Limited since July 2002. Mr. Baharav has
overall coordination responsibilities for the operations and activities of our
operating subsidiaries. In 1991, Mr. Baharav joined Amdocs Inc., our principal
U.S. subsidiary, serving as its Vice President and then President in St. Louis,
Missouri until 1995. From 1995 until July 2002, Mr. Baharav was a Senior Vice
President and the Chief Financial Officer of Amdocs Management Limited. Prior to
joining Amdocs, Mr. Baharav served as Chief Operating Officer of Optrotech Ltd.,
a publicly held company that develops, manufactures and markets electro-optical
devices.
Eli Gelman has been a director of Amdocs since July 2002 and is the
Executive Vice President of Amdocs Management Limited, where he has
responsibility for sales, strategic alliances and corporate and business
development. He has more than 26 years of experience in the software industry,
including more than 15 years with Amdocs. Prior to his current position, he was
a division president, where he headed our United States sales and marketing
operations and helped spearhead our entry into the CC&B Systems market. Before
that, Mr. Gelman was an account manager for our major European and North
American installations, and has led several major software development projects.
Before joining Amdocs, Mr. Gelman was involved in the development of real-time
software systems for communications networks.
Nehemia Lemelbaum has been a director of Amdocs since December 2001 and is
a Senior Vice President of Amdocs Management Limited. He joined Amdocs in 1985,
with initial responsibility for U.S. operations. Mr. Lemelbaum led our
development of graphic products for the yellow pages industry and later led our
development of CC&B Systems, as well as our penetration into the CC&B Systems
market. Prior to joining Amdocs, he served for nine years with Contahal Ltd., a
leading Israeli software company, first as a senior consultant, and later as
Managing Director. From 1967 to 1976, Mr. Lemelbaum was employed by the Ministry
of Communications of Israel (the organization that predated Bezeq, the Israel
Telecommunication Corp. Ltd.), with responsibility for computer technology in
the area of business data processing.
Ron Moskovitz is a Senior Vice President and the Chief Financial Officer of
Amdocs Management Limited, and has overall coordination responsibility for the
financial reporting of our operating subsidiaries. Mr. Moskovitz joined Amdocs
in 1998 and served until July 2002 as Vice President of Finance. He has been
responsible for the Company's financial organization, and was involved in
Amdocs' initial public offering, merger and acquisition activities and various
other financial operations. Prior to joining Amdocs, Mr. Moskovitz served in
various senior financial positions with Tower Semiconductor, a publicly held
semiconductor manufacturer. Mr. Moskovitz is a Certified Public Accountant
(Isr).
David Avner is a Senior Vice President of Amdocs Management Limited, where
he has responsibility for corporate operations. Mr. Avner has had more than 20
years of experience in the software industry, including the four years he has
been with Amdocs. Immediately prior to his current position, Mr. Avner was a
group president, in which capacity he headed our European and Latin America
operations. Before that, Mr. Avner was a vice president in charge of a number of
major European and North American installations. Prior to joining Amdocs, Mr.
Avner was the General Manager of Strauss Dairy (now part of the Strauss-Elite
Group), a leading producer of dairy and other food products in Israel, and prior
to that was its Chief Information Officer.
Nissim Daunov was a Senior Vice President of Amdocs Management Limited
until June 2004, and was responsible for new initiatives in financial services.
For the past 23 years, Mr. Daunov has been involved in design, development and
implementation of large-scale data processing systems, handling large data
volumes over distributed networks. In the last year, Mr. Daunov was responsible
for our product development and marketing organizations. Mr. Daunov joined
Amdocs in 1986.
50
Thomas G. O'Brien is Treasurer and Secretary of Amdocs Limited and since
July 1995 has held other financial management positions within Amdocs. From July
1993 to July 1995, Mr. O'Brien was Controller of Big River Minerals Corporation,
a diversified natural resources company. From 1989 to 1993, Mr. O'Brien was the
Assistant Controller for Big River Minerals Corporation. From 1983 to 1989, Mr.
O'Brien was with Arthur Young and Company (now Ernst & Young LLP). Mr. O'Brien
is a member of the American Institute of Certified Public Accountants.
Melinos Pissourios is Managing Director and General Manager of Amdocs
Development Limited. Mr. Pissourios, who joined Amdocs in April 1998, is also
the Financial Controller of Amdocs Development Limited in Cyprus. Prior to
joining Amdocs, Mr. Pissourios was the Group Financial Controller at AEC Holland
Group. He also worked for KPMG Peat Marwick for four years. Mr. Pissourios is a
member of the Institute of Chartered Accountants of England & Wales and of the
Cyprus Institute of Certified Public Accountants and he is a registered auditor
in Cyprus.
Burt Podbere has been the General Manager of Amdocs Software Systems
Limited in Ireland since October 2002. He joined the Amdocs group in May 2001 as
the financial director of Amdocs Canada Inc. Prior to joining Amdocs, Mr.
Podbere was the Canadian Group Controller at US Filter Corporation, part of the
Vivendi group of companies. He also worked for Ernst & Young LLP for four years.
Mr. Podbere is a member of the Canadian Institute of Chartered Accountants.
COMPENSATION
Our directors who are not employees of the Company ("Non-Employee
Directors") receive compensation for their services as directors in the form of
cash and options to purchase ordinary shares. Our compensation policy, as
modified as of October 1, 2003, provides that each Non-Employee Director
receives an annual cash payment of $30,000. Each of our Non-Employee Directors
also receives an initial option grant for the purchase of 10,000 ordinary
shares. Thereafter, Non-Employee Directors receive an annual option grant for
the purchase of 5,000 ordinary shares, except for Non-Employee Directors who are
members of our Audit Committee, who receive an annual option grant for the
purchase of 6,000 ordinary shares. All option grants to our Non-Employee
Directors vest as to one-quarter of the shares immediately, with the remainder
vesting annually in three equal installments. Each Non-Employee Director
receives $1,500 per meeting of the Board of Directors and $1,000 per meeting of
a committee of the Board of Directors, except for Non-Employee Directors who are
members of our Audit Committee, who receive $2,000 per meeting of the Audit
Committee. We reimburse all of our directors for their reasonable travel
expenses incurred in connection with attending Board or committee meetings.
A total of 20 persons who served either as directors of Amdocs or members
of its administrative, supervisory or management bodies during all or part of
fiscal 2003 received remuneration from Amdocs. The aggregate remuneration paid
by us to such persons was approximately $9.7 million, which includes amounts set
aside or accrued to provide pension, retirement or similar benefits, but does
not include amounts expended by us for automobiles made available to such
persons, expenses (including business travel, professional and business
association dues) or other fringe benefits. Included in this amount is
remuneration to three former executive officers and one former director for the
applicable portions of fiscal 2003.
During fiscal 2003, we granted options to purchase ordinary shares to
certain of our Non-Employee Directors, but did not make any option grants to
members of our administrative, supervisory or management bodies. We granted to
five Non-Employee Directors options to purchase an aggregate of 51,000 ordinary
shares at a weighted average price of $10.13 per share, with vesting over three
year terms. To recognize significant contributions to Amdocs over the years, we
also granted to three of our Non-Employee Directors options to purchase an
aggregate of 159,000 ordinary shares at a weighted average exercise price of
$8.83 per share, with vesting over three year terms.
All options were granted pursuant to our 1998 Stock Option and Incentive
Plan, as amended. See discussion below -- "Share Ownership -- Employee Stock
Option and Incentive Plan".
51
BOARD PRACTICES
Our entire Board of Directors is comprised of up to 13 directors. Eleven
directors were elected to our Board of Directors at our annual meeting of
shareholders on January 23, 2003, one director was appointed to our Board of
Directors effective July 2003 and one director resigned in August 2004. As
permitted by our Articles of Association, the Board of Directors may fill the
one remaining vacancy at any time. All directors hold office until the next
annual meeting of our shareholders, which generally is in January of each
calendar year, or until their respective successors are duly elected and
qualified or their positions are earlier vacated by resignation or otherwise.
Executive officers of Amdocs are elected by the Board of Directors on an
annual basis and serve until the next annual meeting of the Board of Directors
or until their respective successors have been duly elected or qualified or
their positions are earlier vacated by resignation or otherwise. The executive
officers of each of the Amdocs subsidiaries are elected by the board of
directors of such subsidiary on an annual basis and serve until the next annual
meeting of such board of directors or until their respective successors have
been duly elected or qualified or their positions are earlier vacated by
resignation or otherwise.
Other than the employment agreements between us and our Chief Executive
Officer and Executive Vice President which provide for immediate cash severance
upon termination of employment, there are currently no service contracts in
effect between us and any of our directors providing for immediate cash
severance upon termination of their employment.
BOARD COMMITTEES
Our Board of Directors has formed three committees set forth below. Members
of each committee are appointed by the Board of Directors.
The Executive Committee may act from time to time instead of the full Board
of Directors and has such responsibilities as may be delegated to it by the
Board of Directors. The current members of our Executive Committee are Messrs.
Anderson (Chair), Baharav, Kahan and Minicucci.
The Audit Committee of the Board of Directors reviews, acts on and reports
to the Board of Directors with respect to various auditing and accounting
matters, including the selection of our auditors, the scope of the annual
audits, fees to be paid to the auditors, the performance of our independent
auditors and our accounting practices. The current members of our Audit
Committee are Messrs. Gardner (Chair), McLennan and Foster, all of whom are
independent directors, as required by the rules of the NYSE.
The Compensation Committee of the Board of Directors determines the
salaries and incentive compensation of the officers of Amdocs and our
subsidiaries and provides recommendations for the salaries and incentive
compensation of other employees and certain consultants. The Compensation
Committee also administers various compensation, stock and benefit plans of
Amdocs. The current members of our Compensation Committee are Messrs. Anderson
(Chair), Kahan and Minicucci. None of the members of the Committee was an
employee of ours at any time during fiscal 2003.
52
EMPLOYEES
The following table presents the approximate number of our full-time
employees as of each date indicated, by function and by geographical location:
AS OF SEPTEMBER 30,
----------------------
2003 2002 2001
------ ----- -----
Software and Information Technology
Israel................................................. 4,100 4,100 4,200
North America.......................................... 3,500 2,600 2,700
Rest of World.......................................... 1,600 1,700 1,700
------ ----- -----
9,200 8,400 8,600
Management and Administration............................. 1,000 1,000 1,100
------ ----- -----
Total employees............................................. 10,200 9,400 9,700
====== ===== =====
During fiscal 2002 and the first quarter of fiscal 2003, we took steps to
reduce our costs and achieve increased operational efficiency, including by
making reductions in our workforce. In the fourth quarter of 2002, as part of a
cost reduction program, we reduced our workforce by approximately 1,000 software
and information technology specialists and administrative professionals. In
November 2002, we announced additional measures to reduce costs, including
further reductions in our workforce of approximately 400 software and
information technology specialists and administrative professionals. During
fiscal 2003, as a result of our acquisition of Certen and our Managed Services
agreement with SBC, we increased our workforce by approximately 1,200 employees.
As of November 30, 2003, we employed on a full-time basis approximately 9,000
software and information technology specialists, engaged in research,
development, maintenance and support activities, and approximately 1,000
managers and administrative professionals. Approximately 4,000 of these software
and information technology specialists are located in Israel and approximately
3,500 are located in North America.
As a company with global operations, we are required to comply with various
labor and immigration laws throughout the world, including laws and regulations
in Australia, Brazil, Canada, Europe, Israel, Japan and the United States. Our
employees in Europe are protected, in some countries, by mandatory collective
bargaining agreements. To date, compliance with such laws has not been a
material burden for us. As the number of our employees increases over time in
particular countries, our compliance with such regulations could become more
burdensome.
Our principal operating subsidiaries are not party to any collective
bargaining agreements. However, our Israeli subsidiary is subject to certain
labor-related statutes and to certain provisions of collective bargaining
agreements between the Histadrut (General Federation of Labor in Israel) and the
Coordinating Bureau of Economic Organizations (including the Industrialists'
Association), which are applicable to our Israeli employees by virtue of
expansion orders of the Israeli Ministry of Labor and Welfare. A significant
provision applicable to all employees in Israel under collective bargaining
agreements and expansion orders is an adjustment of wages in relation to
increases in the consumer price index, or CPI. The amount and frequency of these
adjustments are modified from time to time. We consider our relationship with
our employees to be good and have never experienced a labor dispute, strike or
work stoppage.
In addition, all employees in Brazil, including members of management, are
represented by unions. Collective bargaining between employers and unions is
mandatory, negotiated annually, and covers work conditions, including cost of
living increases, minimum wages that exceed government thresholds and overtime
pay.
Some employees in Canada have union representation. There is no history of
strikes or work stoppages, and our relationships with these employees are good.
At the present time, we are appealing a ruling by the Canadian Industrial
Relations Board that addresses the structure of the relevant bargaining
53
unit and imposes Canadian Federal (as opposed to provincial) jurisdiction. We
believe the outcome of the appeal will not have a material adverse effect on our
operations or financial results.
SHARE OWNERSHIP
SECURITY OWNERSHIP OF DIRECTORS AND SENIOR MANAGEMENT AND CERTAIN KEY EMPLOYEES
As of August 31, 2004, the aggregate number of our ordinary shares
beneficially owned by our directors, senior managers and certain key employees
was 23,815,546 shares. This number includes ordinary shares held by SBC, since
Mr. Kahan, Senior Executive Vice President of SBC, serves on our Board of
Directors, and accordingly, he may be deemed to be the beneficial owner of the
shares held by SBC. Mr. Kahan disclaims beneficial ownership of such shares.
Historically, this number also included shares held by WCAS, since Messrs.
Anderson and Minicucci, affiliates of WCAS, serve on our Board of Directors. As
of September 24, 2003, various investment partnerships affiliated with WCAS
ceased to be shareholders of the Company. See "Major Shareholders and Related
Party Transactions". As of August 31, 2004, other than Mr. Kahan, none of our
directors, senior managers or key employees beneficially own 1% or more of our
outstanding ordinary shares. As described above, Mr. Kahan may be deemed to
beneficially own 15,200,509 ordinary shares, or approximately 7.3% of our
ordinary shares outstanding as of August 31, 2004.
Beneficial ownership by a person, as of a particular date, assumes the
exercise of all options and warrants held by such person that are currently
exercisable or are exercisable within 60 days of such date.
EMPLOYEE STOCK OPTION AND INCENTIVE PLAN
Our 1998 Stock Option and Incentive Plan, as amended (the "Option Plan"),
provides for the grant by Amdocs of restricted shares or stock options to our
directors, employees (including officers) and consultants. The purpose of the
Option Plan is to enable us to attract and retain qualified personnel and to
motivate such persons by providing them with an equity participation in the
Company. As of November 28, 2003, of the 32,300,000 ordinary shares available
for issuance under the Option Plan, 3,341,837 ordinary shares had been issued as
a result of option exercises and 3,842,955 ordinary shares remained available
for future grants. As of November 28, 2003, there were outstanding options to
purchase an aggregate of 25,115,208 ordinary shares at exercise prices ranging
from $1.92 to $78.31 per share and no restricted shares had been awarded.
The Option Plan provides for the granting of "incentive stock options" and
"non-qualified stock options" to purchase ordinary shares and/or the granting of
rights to purchase ordinary shares on a "restricted" basis. The terms and
conditions of individual grants may vary subject to the following: (i) the
exercise price of incentive stock options may not be less than market value on
the date of grant; (ii) the term of incentive stock options may not exceed ten
years from the date of grant; and (iii) no options or awards may be granted
after January 2008.
The Option Plan is administered by the Compensation Committee, which
determines all the terms of the awards (subject to the above), including which
employees, directors or consultants are granted awards. The Board of Directors
may amend or terminate the Option Plan, provided that shareholder approval is
required to increase the number of ordinary shares available under the Option
Plan, to materially increase the benefits accruing to participants, to change
the class of employees eligible for participation, to decrease the basis upon
which the minimum exercise price of options is determined or to extend the
period in which awards may be granted or to grant an option that is exercisable
for more than ten years. Ordinary shares acquired upon exercise of an award are
subject to certain restrictions on sale, transfer or hypothecation.
As a result of the ITDS and Solect transactions, as of November 28, 2003,
we are obligated to issue (and have reserved for issuance) an additional 150,883
and 88,180 ordinary shares, respectively, upon exercise of options that had
previously been granted under the ITDS and Solect option plans (the "Predecessor
Plans") and were exchanged for options to purchase our ordinary shares. These
options have
54
exercise prices ranging from $1.87 to $71.97 per share. No additional options
have been or will be granted under the Predecessor Plans.
In December 2003 our Board of Directors approved, and recommended that the
Company's shareholders approve, an amendment to the Option Plan. The amendment
to the Option Plan would increase by 6 million shares the number of Ordinary
Shares available for issuance and eliminate the Company's ability to conduct
option repricing programs in which options are surrendered to the Company in
exchange for new options and/or restricted stock. The shareholders approved the
amendment to the Option Plan at the Company's Annual General Meeting of
Shareholders on January 22, 2004.
ITEM 7. MAJOR SHAREHOLDERS AND RELATED PARTY TRANSACTIONS
MAJOR SHAREHOLDERS
The following table sets forth specified information with respect to the
beneficial ownership of the ordinary shares as of August 31, 2004 of (i) any
person known by us to be the beneficial owner of more than 5% of our ordinary
shares and (ii) all of our directors and executives officers as a group.
Beneficial ownership is determined in accordance with the rules of the SEC and,
unless otherwise indicated, includes voting and investment power with respect to
all ordinary shares, subject to community property laws, where applicable. The
number of ordinary shares used in calculating the percentage beneficial
ownership included in the table below is based on 207,183,394 ordinary shares
outstanding as of August 31, 2004.
SHARES
BENEFICIALLY PERCENTAGE
NAME AND ADDRESS OWNED OWNERSHIP
---------------- ------------ ----------
MFS Investment Management(1)................................ 19,400,000 9.4%
500 Boylston Street, 15th Floor
Boston, Massachusetts 02116
SBC Communications Inc.(2).................................. 15,147,698 7.3%
175 E. Houston Street
San Antonio, Texas 78205-2233
Fidelity Management and Research(3)......................... 12,600,000 6.1%
82 Devonshire Street
Boston, Massachusetts 02109
All directors and executive officers as a group (18
persons)(4)............................................... 23,815,546 11.3%
---------------
(1) Based on a third-party report obtained by the Company regarding share
ownership by institutional investors, MFS Investment Management owned
19,400,000 ordinary shares at August 6, 2004.
(2) Based upon information provided to us by SBC, SBCI, a wholly owned
subsidiary of SBC, holds 7,551,875 of our ordinary shares, and SBC Option
Delivery LLC, a majority-owned subsidiary of SBCI holds 7,595,823 of our
ordinary shares. James S. Kahan, Senior Executive Vice President of SBC,
serves on our Board of Directors.
(3) Based on a third-party report obtained by the Company regarding share
ownership by institutional investors, Fidelity Management and Research owned
12,600,000 ordinary shares at August 31, 2004.
(4) Includes ordinary shares held by SBC. See footnote 1 above. Mr. Kahan,
Senior Executive Vice President of SBC, serves on the Company's Board of
Directors and, accordingly, may be deemed to be the beneficial owner of the
ordinary shares held by SBC. Mr. Kahan disclaims beneficial ownership of
such shares. Also includes options granted to such directors and executive
officers of the Company, which are exercisable within 60 days of August 31,
2004.
Over the last three years, our major shareholders have included our
directors and executive officers as a group, SBC, WCAS and other institutional
investors. SBC's share ownership has decreased to 7.3% from 14.4% in November
2001. Investment partnerships affiliated with WCAS, which had been major
55
shareholders in each of the last three fiscal years, ceased to be shareholders
of the Company in September 2003 as a result of distributions made to the
partners of such investment partnerships. Although the ownership of our
directors and executive officers as a group appears to have decreased
substantially in fiscal 2003, excluding the shares held WCAS, the share
ownership has not changed significantly during the last three years. Because
Messrs. Anderson and Minicucci, affiliates of various WCAS entities, serve on
our Board of Directors, the shares owned by WCAS had been included in the
aggregate holdings of our executive officers and directors as a group in prior
years. Southeastern Asset Management, which had been a major shareholder in
fiscal 2002, ceased to be a major shareholder in June 2003. AXA Financial, which
had been a major shareholder in fiscal 2001, ceased to be a major shareholder in
December 2002. MFS Investment Management became a major shareholder in September
2003. FMR Corp. became a major shareholder in February 2004.
As of August 31, 2004, our ordinary shares were held by 242 recordholders.
Based on a review of the information provided to us by our transfer agent, 165
recordholders, holding approximately 97% of our outstanding ordinary shares,
were residents of the United States.
RELATED PARTY TRANSACTIONS
In addition to being a major shareholder, SBC, and some of its operating
subsidiaries, are also significant customers of ours. During fiscal 2003, 2002
and 2001, SBC and those subsidiaries accounted for approximately 11%, 11% and
13%, respectively, of our revenue. Based on long-term agreements currently in
place with certain SBC subsidiaries and the Managed Services agreement announced
in January 2003 with SBC's directory operations, we expect that revenue
attributable to SBC entities will remain a significant portion of our revenue in
2004. Mr. Kahan, a member of our Board of Directors, is also Senior Executive
Vice President of SBC.
SBC is also a beneficial owner of companies that provide certain
miscellaneous support services to us in United States.
ITEM 8. FINANCIAL INFORMATION
FINANCIAL STATEMENTS
See "Financial Statements" for our audited Consolidated Financial
Statements and Financial Statement Schedule filed as part of this Annual Report.
LEGAL PROCEEDINGS
On December 2, 2003 we announced that the United States District Court for
the Eastern District of Missouri had issued an order granting our motion to
dismiss the securities class action lawsuits that had been pending against us
and certain of our directors and officers since June 2002. The court's order
also directed that judgment be entered in favor of the defendants. The
consolidated complaint filed in the action alleged that we and the individual
defendants had made false or misleading statements about our business and future
prospects during a putative class period between July 18, 2000 and June 20,
2002. On December 29, 2003, the lead plaintiffs appealed to the United States
Court of Appeals for the Eighth Circuit from the final judgment entered on
December 1, 2003.
DIVIDEND POLICY
We did not pay any cash dividends on our ordinary shares in fiscal 2003,
2002 or 2001. After the payment of dividends in 1998 that followed a corporate
reorganization, we decided in general to retain earnings to finance the
development of our business. The payment of any future dividends will be paid by
us based on conditions then existing, including our earnings, financial
condition and capital requirements, as well as other conditions we deem
relevant. The terms of any debt that we may incur could effectively limit our
ability to pay dividends.
56
ITEM 11. QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK
CURRENCY FLUCTUATIONS
We manage our foreign subsidiaries as integral direct components of our
operations. The U.S. dollar is our functional currency. According to the salient
economic factors indicated in SFAS No. 52, "Foreign Currency Translation," our
cash flow, sale price, sales market, expense, financing and intercompany
transactions and arrangement indicators are denominated in the U.S. dollar. The
operations of our foreign subsidiaries provide the same type of services with
the same type of expenditures throughout Amdocs' group. In fiscal 2003,
approximately 80% of our revenue was in U.S. dollars or linked to the U.S.
dollar, and approximately 60% of our operating expenses (excluding
acquisition-related charges and restructuring charges) were paid in dollars or
linked to dollars. As a result of long-term contracts in currencies other than
the U.S. dollar and more customers seeking contracts that are denominated in
currencies other than the U.S. dollar, we expect that the percentage of our
revenue and operating expenses denominated in U.S. dollars will decrease
slightly over time. Historically, fluctuations in currency exchange rates have
had a minimal impact on our consolidated operations. As more of our customers
seek contracts that are denominated in currencies other than the U.S. dollar,
our exposure to fluctuations in currency exchange rates could increase. In
managing our foreign exchange risk, we enter from time to time into various
foreign exchange contracts. As of September 30, 2003, we had substantially
hedged our significant exposures in currencies other than the U.S. dollar. We
periodically assess the applicability of the U.S. dollar as our functional
currency by reviewing the salient indicators.
FOREIGN CURRENCY RISK
We enter into foreign exchange forward contracts to hedge most of our
foreign currency exposure. We use such contracts to hedge exposure to changes in
foreign currency exchange rates associated with revenue denominated in a foreign
currency, primarily British pounds, Canadian dollars and the ECU, and
anticipated costs to be incurred in a foreign currency, primarily Australian
dollars, Canadian dollars and Israeli shekels. We also use forward contracts to
hedge the impact of the variability in exchange rates on certain accounts
receivables, denominated in British pounds and the ECU. We seek to minimize the
risk that the anticipated cash flow from sales of our products and services and
cash flow required for our expenses denominated in a currency other than our
functional currency will be affected by changes in exchange rates. See Note 22
to our consolidated financial statements included in this Annual Report. The
following table summarizes our foreign currency forward exchange agreements as
of September 30, 2003. All the forward contracts are expected to mature during
fiscal 2004. The table below (all dollar amounts in millions) presents the
notional amounts and fair value of the total derivative instruments as of
September 30, 2003. Notional values are calculated based on forward rates as of
September 30, 2003, U.S. dollar translated.
AS OF SEPTEMBER 30, 2003
-------------------------------
NOTIONAL AMOUNT
TRANSLATED TO FAIR VALUE OF
U.S. DOLLAR(*) DERIVATIVES
--------------- -------------
Revenue.................................................. $ 33.1 $(1.5)
Costs.................................................... (93.4) 7.2
Balance sheet items...................................... 7.6 (0.4)
------ -----
$(52.7) $ 5.3
====== =====
---------------
(*) Positive notional amounts represent forward contracts to sell foreign
currency. Negative notional amounts represent forward contracts to buy
foreign currency.
Subsequent to the balance sheet date, we entered into foreign exchange
forward contracts for approximately $100 million notional amount. These
derivatives were entered to hedge exposure to changes in foreign currency
exchange rates associated with revenue denominated in a foreign currency,
including long-term exposures.
57
INTEREST RATE RISK
Our interest expenses and income are sensitive to changes in interest
rates, as all of our cash reserves and some of our borrowings, other than the 2%
Notes, are subject to interest rate changes. Excess liquidity is invested in
short-term interest-bearing investments. Such short-term interest-bearing
investments consist primarily of commercial paper, Treasury notes, Federal
agency securities, corporate bonds, corporate backed obligations, mortgages and
money market funds and currently bear minimal interest rate risk. As of
September 30, 2003, we had nothing outstanding on either of our revolving lines
of credit or our short-term credit facilities. As of September 30, 2003, we had
outstanding long-term lease obligations of $48.2 million and a financing
arrangement of $2.8 million, which in the aggregate bear minimal interest rate
risk.
PART III
ITEM 18. FINANCIAL STATEMENTS
FINANCIAL STATEMENTS AND SCHEDULE
The following Financial Statements and Financial Statement Schedule of
Amdocs Limited, with respect to financial results for the fiscal years ended
September 30, 2003, 2002 and 2001, are included at the end of this Annual
Report:
AUDITED FINANCIAL STATEMENTS OF AMDOCS LIMITED
Report of Independent Registered Public Accountants
Consolidated Balance Sheets as of September 30, 2003 and 2002
Consolidated Statements of Operations for the years ended September 30,
2003, 2002 and 2001
Consolidated Statements of Changes in Shareholders' Equity for the years
ended September 30, 2003, 2002 and 2001
Consolidated Statements of Cash Flows for the years ended September 30,
2003, 2002 and 2001
Notes to Consolidated Financial Statements
FINANCIAL STATEMENT SCHEDULE OF AMDOCS LIMITED
Valuation and Qualifying Accounts
The following Financial Statements of Certen Inc., with respect to the
acquisition by Amdocs Limited of Certen Inc. on July 2, 2003, are included at
the end of this Annual Report:
AUDITED FINANCIAL STATEMENTS OF CERTEN INC.
Independent Registered Chartered Accountants' Report
Statement of Operations and Retained Earnings for the twelve months ended
December 31, 2002
Balance Sheet as at December 31, 2002
Statement of Cash Flows for the year ended December 31, 2002
Notes to Financial Statements
UNAUDITED FINANCIAL STATEMENTS OF CERTEN INC.
Unaudited Statement of Operations and Retained Earnings for the six months
ended June 30, 2003
58
Unaudited Balance Sheet as at June 30, 2003
Unaudited Statement of Cash Flows for the year ended June 30, 2003
ITEM 19. EXHIBITS
The exhibits listed on the Exhibit Index hereof are filed herewith in
response to this Item.
59
SIGNATURES
The registrant hereby certifies that it meets all of the requirements for
filing on Form 20-F and that it has duly caused and authorized the undersigned
to sign this annual report on its behalf.
Amdocs Limited
/s/ THOMAS G. O'BRIEN
--------------------------------------
Thomas G. O'Brien
Treasurer and Secretary
Authorized U.S. Representative
Date: September 21, 2004
EXHIBIT INDEX
EXHIBIT
NO. DESCRIPTION
------- -----------
1. Memorandum and Articles of Association of Amdocs Limited
(incorporated by reference to Exhibits 3.1 and 3.2 to
Amdocs' Registration Statement on Form F-1 dated June 19,
1998; Registration No. 333-8826)
2.a.1 Indenture dated May 30, 2001 between Amdocs and United
States Trust Company of New York (incorporated by reference
to Exhibit 4.1 to Amdocs' Form 6-K dated May 31, 2001)
2.a.2 Registration Rights Agreement dated May 30, 2001 between
Amdocs and Goldman, Sachs & Co. (incorporated by reference
to Exhibit 4.2 to Amdocs' Form 6-K dated May 31, 2001)
4.a.1 Agreement and Plan of Merger dated as of September 3, 1999
among Amdocs Limited, Ivan Acquisition Corp. and
International Telecommunication Data Systems, Inc.
(incorporated by reference to Exhibit 2.1 to Amdocs' Current
Report on Form 6-K dated September 10, 1999)
4.a.2 Combination Agreement dated as of February 28, 2000 among
Amdocs Limited, Solect Technology Group Inc., Amdocs
(Denmark) ApS. and Amdocs Holdings ULC (incorporated by
reference to Exhibit 2.1 to Amdocs' Current Report on Form
6-K dated March 3, 2000)
4.a.3 Acquisition Agreement dated as of October 1, 2001, between
Amdocs Limited and Nortel Networks Corporation.
(incorporated by reference to Exhibit 2.1 to Amdocs' Current
Report on Form 6-K dated October 10, 2001)
4.b.1 Information Technology Services Agreement between Amdocs,
Inc. and SBC Services, Inc. dated January 9, 2003
(confidential material has been redacted and complete
exhibits have been separately filed with the Securities and
Exchange Commission)(incorporated by reference to Exhibit
4.b.1 to Amdocs' Annual Report on Form 20-F for the fiscal
year ended September 30, 2003)
4.b.2 Master Agreement for Software and Services between Amdocs,
Inc. and SBC Operations, Inc., effective July 7, 1998
(confidential material has been redacted and complete
exhibits have been separately filed with the Securities and
Exchange Commission)(incorporated by reference to Exhibit
10.13 to Amdocs' Amendment No. 1 to Registration Statement
on Form F-1, dated May 21, 1999, Registration No. 333-75151)
4.c.1 Amdocs Limited 1998 Stock Option and Incentive Plan, as
amended January 24, 2001 (incorporated by reference to
Exhibit 4 to Amdocs' Registration Statement on Form S-8
dated April 6, 2001; Registration No. 333-58454)
8* Subsidiaries of Amdocs Limited
12.1 Certification of Chief Executive Officer pursuant to Rule
13a-14(a)/15d-14(a)
12.2 Certification of Chief Financial Officer pursuant to Rule
13a-14(a)/15d-14(a)
13.1 Certification of Chief Executive Officer pursuant to 18
U.S.C. 1350
13.2 Certification of Chief Financial Officer pursuant to 18
U.S.C. 1350
14.1 Consent of Ernst & Young LLP
14.2 Consent of Deloitte & Touche LLP
---------------
* Previously filed.
INDEX TO FINANCIAL STATEMENTS
AND FINANCIAL STATEMENT SCHEDULE
AMDOCS LIMITED
AUDITED FINANCIAL STATEMENTS
Report of Independent Registered Public Accountants....... F-2
Consolidated Balance Sheets as of September 30, 2003 and
2002................................................... F-3
Consolidated Statements of Operations for the years ended
September 30, 2003, 2002 and 2001...................... F-4
Consolidated Statements of Changes in Shareholders' Equity
for the years ended September 30, 2003, 2002 and
2001................................................... F-5
Consolidated Statements of Cash Flows for the years ended
September 30, 2003, 2002 and 2001...................... F-6
Notes to Consolidated Financial Statements................ F-8
FINANCIAL STATEMENT SCHEDULE
Valuation and Qualifying Accounts......................... F-43
CERTEN INC.
AUDITED FINANCIAL STATEMENTS OF CERTEN INC.
Independent Registered Chartered Accountants' Report...... F-44
Statement of Operations and Retained Earnings for the
twelve months ended December 31, 2002.................. F-45
Balance Sheet as at December 31, 2002..................... F-46
Statement of Cash Flows for the year ended December 31,
2002................................................... F-47
Notes to Financial Statements............................. F-48
UNAUDITED FINANCIAL STATEMENTS OF CERTEN INC.
Unaudited Statement of Operations and Retained Earnings
for the six months ended June 30, 2003................. F-59
Unaudited Balance Sheet as at June 30, 2003............... F-60
Unaudited Statement of Cash Flows for the year ended June
30, 2003............................................... F-61
F-1
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTANTS
To the Board of Directors and the Shareholders of Amdocs Limited
We have audited the accompanying consolidated balance sheets of Amdocs
Limited as of September 30, 2003 and 2002, and the related consolidated
statements of operations, changes in shareholders' equity, and cash flows for
each of the three years in the period ended September 30, 2003. Our audits also
included the financial statement schedule listed in the Index at Item 18 of Part
III. These financial statements and financial statement schedule are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these financial statements based on our audits.
We conducted our audits in accordance with the standards of the Public
Company Accounting Oversight Board (United States). Those standards require that
we plan and perform the audit to obtain reasonable assurance about whether the
financial statements are free of material misstatement. An audit includes
examining, on a test basis, evidence supporting the amounts and disclosures in
the financial statements. An audit also includes assessing the accounting
principles used and significant estimates made by management, as well as
evaluating the overall financial statement presentation. We believe that our
audits provide a reasonable basis for our opinion.
In our opinion, the financial statements referred to above present fairly,
in all material respects, the consolidated financial position of Amdocs Limited
at September 30, 2003 and 2002, and the consolidated results of its operations
and its cash flows for each of the three years in the period ended September 30,
2003, in conformity with U.S. generally accepted accounting principles. Also, in
our opinion, the related financial statement schedule, when considered in
relation to the basic consolidated financial statements taken as a whole,
presents fairly in all material respects the information set forth herein.
As discussed in Note 2 to the accompanying consolidated financial
statements, effective October 1, 2002, the Company adopted the provisions of
Statement of Financial Accounting Standards No. 142, Goodwill and Other
Intangible Assets.
/s/ ERNST & YOUNG
October 30, 2003, except for paragraphs 4 and 5
of Note 12, as to which the dates are June 1, 2004 and
March 5, 2004, respectively
New York, New York
F-2
AMDOCS LIMITED
CONSOLIDATED BALANCE SHEETS
(IN THOUSANDS, EXCEPT PER SHARE DATA)
AS OF SEPTEMBER 30,
-----------------------------
2003 2002
---------- ----------
ASSETS
CURRENT ASSETS:
Cash and cash equivalents................................. $ 847,600 $ 466,655
Short-term interest-bearing investments................... 443,292 581,164
Accounts receivable, net(*)............................... 198,274 312,732
Deferred income taxes and taxes receivable................ 60,868 48,154
Prepaid expenses and other current assets(*).............. 85,902 72,196
---------- ----------
TOTAL CURRENT ASSETS.............................. 1,635,936 1,480,901
Equipment, vehicles and leasehold improvements, net......... 203,467 160,902
Deferred income taxes....................................... 105,943 37,582
Goodwill.................................................... 797,134 705,862
Intangible assets, net...................................... 58,841 44,668
Other noncurrent assets(*).................................. 76,196 110,179
---------- ----------
TOTAL ASSETS...................................... $2,877,517 $2,540,094
========== ==========
LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES:
Accounts payable.......................................... $ 101,116 $ 44,704
Accrued expenses and other current liabilities............ 123,223 147,425
Accrued personnel costs................................... 106,857 86,942
Convertible notes......................................... 400,454 --
Short-term portion of financing arrangement............... 2,179 --
Deferred revenue.......................................... 174,616 149,590
Short-term portion of capital lease obligations........... 27,140 10,347
Deferred income taxes and taxes payable................... 133,002 103,315
---------- ----------
TOTAL CURRENT LIABILITIES......................... 1,068,587 542,323
Convertible notes........................................... -- 445,054
Deferred income taxes....................................... 44,835 12,363
Noncurrent liabilities and other............................ 172,495 124,079
---------- ----------
TOTAL LIABILITIES................................. 1,285,917 1,123,819
---------- ----------
SHAREHOLDERS' EQUITY:
Preferred Shares -- Authorized 25,000 shares; L0.01 par
value; 0 shares issued and outstanding................. -- --
Ordinary Shares -- Authorized 550,000 shares; L0.01 par
value; 223,790 and 223,315 issued and 216,058 and
215,583 outstanding, in 2003 and 2002, respectively.... 3,580 3,572
Additional paid-in capital................................ 1,820,956 1,818,345
Treasury stock, at cost -- 7,732 Ordinary Shares.......... (109,281) (109,281)
Accumulated other comprehensive income (loss)............. 3,715 (108)
Accumulated deficit....................................... (127,370) (296,253)
---------- ----------
TOTAL SHAREHOLDERS' EQUITY........................ 1,591,600 1,416,275
---------- ----------
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY........ $2,877,517 $2,540,094
========== ==========
---------------
(*) See Note 4.
The accompanying notes are an integral part of these consolidated financial
statements.
F-3
AMDOCS LIMITED
CONSOLIDATED STATEMENTS OF OPERATIONS
(IN THOUSANDS, EXCEPT PER SHARE DATA)
YEAR ENDED SEPTEMBER 30,
------------------------------------
2003 2002 2001
---------- ---------- ----------
REVENUE:
License(*)............................................. $ 65,582 $ 153,664 $ 171,430
Service(*)............................................. 1,417,745 1,459,901 1,362,480
---------- ---------- ----------
1,483,327 1,613,565 1,533,910
---------- ---------- ----------
OPERATING EXPENSES:
Cost of license..................................... 5,752 5,984 5,651
Cost of service(*).................................. 907,607 927,353 847,591
Research and development............................ 119,256 124,082 105,807
Selling, general and administrative(*).............. 206,265 223,551 195,592
Amortization of goodwill and purchased intangible
assets............................................ 19,940 231,804 219,988
Restructuring charges, in-process research and
development and other............................. 14,089 51,630 --
---------- ---------- ----------
1,272,909 1,564,404 1,374,629
---------- ---------- ----------
Operating income......................................... 210,418 49,161 159,281
Interest income and other, net(*)........................ 14,759 19,298 22,286
---------- ---------- ----------
Income before income taxes............................... 225,177 68,459 181,567
Income taxes............................................. 56,294 73,520 115,181
---------- ---------- ----------
NET INCOME (LOSS)........................................ $ 168,883 $ (5,061) $ 66,386
========== ========== ==========
BASIC EARNINGS (LOSS) PER SHARE.......................... $ 0.78 $ (0.02) $ 0.30
========== ========== ==========
DILUTED EARNINGS (LOSS) PER SHARE........................ $ 0.77 $ (0.02) $ 0.29
========== ========== ==========
BASIC WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING...... 215,849 220,361 222,002
========== ========== ==========
DILUTED WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING.... 219,876 220,361 226,832
========== ========== ==========
---------------
(*) See Note 4.
The accompanying notes are an integral part of these consolidated financial
statements.
F-4
AMDOCS LIMITED
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY
(IN THOUSANDS)
ACCUMULATED
ORDINARY SHARES ADDITIONAL OTHER TOTAL
---------------- PAID-IN TREASURY COMPREHENSIVE UNEARNED ACCUMULATED SHAREHOLDERS'
SHARES AMOUNT CAPITAL STOCK INCOME (LOSS) COMPENSATION DEFICIT EQUITY
------- ------ ---------- --------- ------------- ------------ ----------- -------------
BALANCE AS OF OCTOBER 1,
2000.................... 221,165 $3,539 $1,784,816 $ -- $ 1,159 $(1,164) $(357,578) $1,430,772
Comprehensive income:
Net income.............. -- -- -- -- -- -- 66,386 66,386
Decrease in unrealized
gain on derivatives,
net of $(3,891) tax... -- -- -- -- (9,078) -- -- (9,078)
Increase in unrealized
gain on cash
equivalents and
short-term interest-
bearing investments,
net of $659 tax....... -- -- -- -- 1,537 -- -- 1,537
----------
Comprehensive income.... 58,845
----------
Employee stock options
exercised............... 1,463 21 13,946 -- -- -- -- 13,967
Tax benefit of stock
options exercised....... -- -- 7,345 -- -- -- -- 7,345
Stock options granted.... -- -- 183 -- -- -- -- 183
Amortization of unearned
compensation............ -- -- -- -- -- 979 -- 979
------- ------ ---------- --------- ------- ------- --------- ----------
BALANCE AS OF SEPTEMBER
30, 2001................ 222,628 3,560 1,806,290 -- (6,382) (185) (291,192) 1,512,091
Comprehensive income:
Net loss................ -- -- -- -- -- -- (5,061) (5,061)
Decrease in unrealized
loss on foreign
currency hedging
contracts, net of
$1,357 tax............ -- -- -- -- 2,682 -- -- 2,682
Decrease in unrealized
loss on cash
equivalents and
short-term interest-
bearing investments,
net of $1,336 tax..... -- -- -- -- 3,592 -- -- 3,592
----------
Comprehensive income.... 1,213
----------
Employee stock options
exercised............... 687 12 5,149 -- -- -- -- 5,161
Tax benefit of stock
options exercised....... -- -- 6,808 -- -- -- -- 6,808
Expense related to
vesting of stock
options................. -- -- 98 -- -- -- -- 98
Repurchase of shares..... (7,732) -- -- (109,281) -- -- -- (109,281)
Amortization of unearned
compensation............ -- -- -- -- -- 185 -- 185
------- ------ ---------- --------- ------- ------- --------- ----------
BALANCE AS OF SEPTEMBER
30, 2002................ 215,583 3,572 1,818,345 (109,281) (108) -- (296,253) 1,416,275
Comprehensive income:
Net income.............. -- -- -- -- -- -- 168,883 168,883
Unrealized gain on
foreign currency
hedging contracts, net
of $3,258 tax......... -- -- -- -- 8,903 -- -- 8,903
Decrease in unrealized
gain on cash
equivalents and
short-term interest-
bearing investments,
net of $(1,977) tax... -- -- -- -- (5,080) -- -- (5,080)
----------
Comprehensive income.... 172,706
----------
Employee stock options
exercised............... 475 8 2,312 -- -- -- -- 2,320
Tax benefit of stock
options exercised....... -- -- 262 -- -- -- -- 262
Expense related to
vesting of stock
options................. -- -- 37 -- -- -- -- 37
------- ------ ---------- --------- ------- ------- --------- ----------
BALANCE AS OF SEPTEMBER
30, 2003................ 216,058 $3,580 $1,820,956 $(109,281) $ 3,715 $ -- $(127,370) $1,591,600
======= ====== ========== ========= ======= ======= ========= ==========
As of September 30, 2003, 2002 and 2001, accumulated other comprehensive
income (loss) is comprised of unrealized gain (loss) on derivatives, net of tax,
of $3,683, $(5,220) and $(7,902) and unrealized gain on cash equivalents and
short-term interest-bearing investments, net of tax, of $32, $5,112 and $1,520,
as of September 30, 2003, 2002 and 2001, respectively.
The accompanying notes are an integral part of these consolidated financial
statements.
F-5
AMDOCS LIMITED
CONSOLIDATED STATEMENTS OF CASH FLOWS
(IN THOUSANDS)
YEAR ENDED SEPTEMBER 30,
---------------------------------
2003 2002 2001
--------- --------- ---------
CASH FLOW FROM OPERATING ACTIVITIES:
Net income (loss).......................................... $ 168,883 $ (5,061) $ 66,386
Reconciliation of net income (loss) to net cash provided by
operating activities:
Depreciation and amortization......................... 97,452 309,821 282,625
Adjustment to the basis of investments................ -- 5,500 6,750
In-process research and development expenses and
other............................................... 4,133 17,400 --
Loss on sale of equipment............................. 396 549 593
Gain on repurchase of convertible notes............... (448) (6,012) --
Deferred income taxes................................. 4,001 (1,665) 5,018
Tax benefit of stock options exercised................ 262 6,808 7,345
Unrealized other comprehensive income (loss).......... 5,103 8,967 (10,773)
Net changes in operating assets and liabilities, net of
amounts acquired:
Accounts receivable...................................... 58,485 97,055 (121,751)
Prepaid expenses and other current assets................ (4,025) (22,992) (3,718)
Other noncurrent assets.................................. (26,882) (9,875) (7,826)
Accounts payable and accrued expenses.................... (5,429) (2,461) 71,772
Deferred revenue......................................... 53,294 (21,253) 6,487
Income taxes payable..................................... 21,854 (4,798) 20,703
Noncurrent liabilities and other......................... 4,892 40,293 14,376
--------- --------- ---------
Net cash provided by operating activities.................. 381,971 412,276 337,987
--------- --------- ---------
CASH FLOW FROM INVESTING ACTIVITIES:
Proceeds from sale of equipment, vehicles and leasehold
improvements............................................. 2,532 1,795 2,062
Payments for purchase of equipment, vehicles, leasehold
improvements and other................................... (62,410) (58,562) (91,891)
Proceeds from sale (purchase) of short-term
interest-bearing investments, net........................ 137,872 (344,095) (237,069)
Investment in noncurrent assets............................ -- (39,584) (12,291)
Net cash paid for in acquisitions.......................... (30,980) (213,180) --
--------- --------- ---------
Net cash provided by (used in) investing activities........ 47,014 (653,626) (339,189)
--------- --------- ---------
CASH FLOW FROM FINANCING ACTIVITIES:
Proceeds from employee stock options exercised............. 2,320 5,161 13,967
Repurchase of shares....................................... -- (109,281) --
Repurchase of convertible notes............................ (44,153) (48,934) --
Payments under short-term finance arrangements............. -- -- (20,000)
Net proceeds from issue of long-term convertible notes..... -- -- 488,000
Borrowings under financing arrangement..................... 3,345 -- --
Principal payments under financing arrangement............. (595) -- --
Proceeds from sale-leaseback transaction................... 8,076 -- --
Principal payments on capital lease obligations............ (17,033) (11,939) (10,067)
--------- --------- ---------
Net cash (used in) provided by financing activities........ (48,040) (164,993) 471,900
--------- --------- ---------
Net increase (decrease) in cash and cash equivalents....... 380,945 (406,343) 470,698
Cash and cash equivalents at beginning of year............. 466,655 872,998 402,300
--------- --------- ---------
Cash and cash equivalents at end of year................... $ 847,600 $ 466,655 $ 872,998
========= ========= =========
The accompanying notes are an integral part of these consolidated financial
statements.
F-6
AMDOCS LIMITED
CONSOLIDATED STATEMENTS OF CASH FLOWS -- (CONTINUED)
YEAR ENDED SEPTEMBER 30,
---------------------------
2003 2002 2001
------- ------- -------
SUPPLEMENTARY CASH FLOW INFORMATION
Interest and Income Taxes Paid
Cash paid for:
Income taxes, net of refunds........................... $30,823 $75,371 $77,429
Interest............................................... 9,690 11,221 2,901
NON-CASH INVESTING AND FINANCING ACTIVITIES
Capital lease obligations of $0, $2,245 and $13,116 were incurred during
the years ended September 30, 2003, 2002 and 2001, respectively, when the
Company (as defined below) entered into lease agreements for vehicles.
Accrued transaction costs of $3,283 related to an acquisition made in the
fourth quarter of the year ended September 30, 2003 will be paid over the next
fiscal year.
The accompanying notes are an integral part of these consolidated financial
statements.
F-7
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
SEPTEMBER 30, 2003
NOTE 1 -- NATURE OF ENTITY
Amdocs Limited (the "Company") is a leading provider of software products
and services to the communications industry. The Company and its subsidiaries
operate in one operating segment, providing integrated customer management
systems and related services primarily for the communications industry. The
Company designs, develops, markets, supports, operates and provides Managed
Services for information system solutions primarily to leading communications
companies throughout the world.
The Company is a Guernsey corporation, which directly or indirectly holds
several wholly owned subsidiaries in the Asia-Pacific region, Europe, Israel,
Latin America and North America. The majority of the Company's customers are in
North America, Europe, Latin America and the Asia-Pacific region. The Company's
main production and operating facilities are located in Israel, the United
States (U.S.), Cyprus, Canada and Ireland.
NOTE 2 -- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
BASIS OF PRESENTATION
The consolidated financial statements are prepared in accordance with
accounting principles generally accepted in the United States.
CONSOLIDATION
The financial statements include the accounts of the Company and its wholly
owned subsidiaries. All intercompany transactions and balances have been
eliminated in consolidation.
FUNCTIONAL CURRENCY
The Company manages its foreign subsidiaries as integral direct components
of its operations. According to the salient economic factors indicated in
Statement of Financial Accounting Standards ("SFAS") No. 52, "Foreign Currency
Translation", the Company's cash flow, sale price, sales market, expense,
financing and intercompany transactions and arrangement indicators are
denominated in the U.S. dollar. The operations of the Company's foreign
subsidiaries provide the same type of services with the same type of
expenditures throughout Amdocs' group. Accordingly, the Company has determined
that its functional currency is the U.S. dollar. The Company periodically
assesses the applicability of the U.S. dollar as the Company's functional
currency by reviewing the salient indicators.
CASH AND CASH EQUIVALENTS
Cash and cash equivalents consist of cash and interest-bearing investments
with insignificant interest rate risk and original maturities of 90 days or
less.
INVESTMENTS
When excess funds are available, the Company invests in short-term
interest-bearing investments. The Company classifies all of its short-term
interest-bearing investments as available-for-sale securities. Such short-term
interest-bearing investments consist primarily of commercial paper, Treasury
notes, Federal agency securities, corporate bonds, corporate backed obligations,
mortgages and money market funds, which are stated at market value. Unrealized
gains and losses are comprised of the difference between market value and
amortized costs of such securities and are reflected, net of tax, as
"accumulated other comprehensive income (loss)" in shareholders' equity.
Realized gains and losses on short-term interest-
F-8
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
bearing investments are included in earnings and are derived using the specific
identification method for determining the cost of securities.
From time to time the Company also makes certain investments in
non-publicly traded companies. Such investments are included in other noncurrent
assets in the Company's consolidated balance sheet and are generally carried at
cost. The Company monitors such investments for impairment and makes appropriate
reductions in carrying values if necessary.
EQUIPMENT, VEHICLES AND LEASEHOLD IMPROVEMENTS
Equipment, vehicles and leasehold improvements are stated at cost. Assets
under capital leases are recorded at the present value of the future minimum
lease payments at the date of acquisition. Depreciation is computed using the
straight-line method over the estimated useful life of the asset, which ranges
from 2 to 10 years and includes the amortization of assets under capitalized
leases. Leasehold improvements are amortized over the shorter of the estimated
useful lives or the term of the related lease. Management reviews property and
equipment and other long-lived assets on a periodic basis to determine whether
events or changes in circumstances indicate that the carrying amount of such
assets may not be recoverable.
GOODWILL AND OTHER INTANGIBLE ASSETS
The total purchase price of product line or business acquisitions accounted
for using the purchase method is allocated first to identifiable assets and
liabilities based on estimated fair values. The excess of the purchase price
over the fair value of net assets of purchased businesses is recorded as
goodwill. Goodwill associated with acquisitions completed prior to July 1, 2001
was amortized on a straight-line basis over its estimated useful life.
Commencing October 1, 2002 goodwill is no longer amortized, but is subject to
periodical impairment tests. See the discussion below under the caption
"Adoption of New Accounting Standards".
Other intangible assets consist primarily of purchased computer software,
intellectual property rights, core technology and customer arrangements.
Intellectual property rights, purchased computer software and core
technology acquired by the Company are amortized over their estimated useful
lives on a straight-line basis. Workforce-in-place acquired by the Company was
amortized over their estimated useful lives on a straight-line basis through
fiscal 2002. Commencing October 1, 2002, workforce-in-place is considered
goodwill and no longer is amortized. See the discussion below under the caption
"Adoption of New Accounting Standards".
Some of acquired customer arrangements are amortized over their estimated
useful lives based on the pro-rata amount of the future revenue expected to be
realized from the customer arrangements. This accounting policy results in
accelerated amortization of purchased computer software as compared to the
straight-line method. All other acquired customer arrangements are amortized
over their estimated useful lives on a straight-line basis.
LONG-LIVED ASSETS
The Company considers whether there are indicators of impairment that would
require the comparison of the estimated net realizable value of intangible
assets with finite lives, equipment, leasehold improvements and vehicles and
other long-lived assets, using a discounted cash flow analysis, to their
carrying value under SFAS No. 144, "Accounting for the Impairment or Disposal of
Long-Lived Assets". Any impairment would be recognized when the fair market
value of such long-lived assets is less than their carrying value. No
impairments were identified as of September 30, 2003.
F-9
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
COMPREHENSIVE INCOME
The Company accounts for comprehensive income under the provisions of SFAS
No. 130, "Reporting Comprehensive Income", which established standards for the
reporting and display of comprehensive income and its components. Comprehensive
income represents the change in shareholders' equity during a period from
transactions and other events and circumstances from nonowner sources. It
includes all changes in equity except those resulting from investments by owners
and distributions to owners.
CONVERTIBLE NOTES
The Company presents the outstanding principal amount of the convertible
notes as part of current liabilities. Accrued interest on the convertible notes
is included in "accrued expenses and other current liabilities". The Company
amortizes the issuance costs related to the convertible notes on a straight-line
basis over the term of the convertible notes. Gain or loss on repurchase of
convertible notes represents the difference between the principal amount and the
purchase price. Such gains, aggregating $448 and $6,012, are included in
"interest income and other, net" in fiscal 2003 and 2002, respectively. The
amortized issuance cost calculated on a pro-rata basis, related to the
repurchased convertible notes, is included in "interest income and other, net".
TREASURY STOCK
The Company repurchases its Ordinary Shares from time to time on the open
market and holds such shares as treasury stock. The Company presents the cost to
repurchase treasury stock as a reduction of shareholders' equity.
INCOME TAXES
The Company records deferred income taxes to reflect the net tax effects of
temporary differences between the carrying amounts of assets and liabilities for
financial reporting and tax purposes. Deferred taxes are computed based on tax
rates anticipated to be in effect (under applicable laws at the time the
financial statements are prepared) when the deferred taxes are expected to be
paid or realized. A valuation allowance is provided for deferred tax assets if
it is more likely than not these items will either expire before the Company is
able to realize their benefit, or that future deductibility is uncertain. In the
event that a valuation allowance relating to a business acquisition is
subsequently reduced, the adjustment will reduce the original amount allocated
to goodwill.
Deferred tax liabilities and assets are classified as current or noncurrent
based on the classification of the related asset or liability for financial
reporting, or according to the expected reversal dates of the specific temporary
differences if not related to an asset or liability for financial reporting, and
also include anticipated withholding taxes due on subsidiaries' earnings when
paid as dividends to the Company.
REVENUE RECOGNITION
Revenue is recognized only when all of the following conditions have been
met: (i) there is persuasive evidence of an arrangement; (ii) delivery has
occurred; (iii) the fee is fixed and determinable; and (iv) collectability of
the fee is reasonably assured. The Company usually sells its software licenses
as part of an overall solution offered to a customer that combines the sale of
software licenses with a broad range of services, which normally include
significant customization, modification, implementation and integration. As a
result, combined license and service revenue generally is recognized over the
course of these long-term projects, using the percentage of completion method of
accounting in conformity with Accounting Research Bulletin ("ARB") No. 45 "Long
Term Construction-Type Contracts", Statement of Position ("SOP") 81-1
"Accounting for Performance of Construction-Type and Certain Production-Type
F-10
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
Contracts" and SOP 97-2 "Software Revenue Recognition". Losses are recognized on
contracts in the period in which the loss is identified in accordance with SOP
81-1. Initial license fee for software revenue is recognized as work is
performed, under the percentage of completion method of accounting. Subsequent
license fee revenue is recognized upon completion of specified conditions in
each contract, based on a customer's subscriber level or number of users when
greater than the level specified in the contract for the initial license fee.
Service revenue that involves significant ongoing obligations, including fees
for software customization, implementation and modification, is recognized as
work is performed, under the percentage of completion method of accounting. In
cases where extended payment terms exist, license and related customization fees
are recognized when payments are due, in accordance with SOP 97-2. Revenue from
software solutions that does not require significant customization and
modification, is recognized upon delivery, in accordance with the principles
emphasized in Staff Accounting Bulletin ("SAB") 104 "Revenue Recognition" and
SOP 97-2. In Managed Services contracts, revenue from the operation of a
customer's system is recognized either ratably over the service period or as
services are performed. Revenue from ongoing support services is recognized as
work is performed. Revenue from third party hardware sales is recognized upon
delivery and installation, and revenue from third party software sales is
recognized upon delivery. Revenue from third party hardware and software sales
is recorded according to the criteria established in Emerging Issues Task Force
("EITF") 99-19 "Recording Revenue Gross as a Principal versus Net as an Agent"
and SAB 104. Revenue is recorded at gross amounts for transactions in which the
Company is the primary obligor under the arrangement and/or that possess other
attributes such as pricing and supplier selection latitude. In specific
circumstances where the Company does not meet the criteria for gross recognition
in EITF 99-19, particularly when the contract stipulates that the Company is not
the primary obligor, the Company recognizes revenue on a net basis. Maintenance
revenue is recognized ratably over the term of the maintenance agreement, which
in most cases is one year or less. As a result of a significant portion of the
Company's revenue being subject to the percentage of completion accounting
method, the Company's annual and quarterly operating results may be
significantly affected by the size and timing of customer projects and the
Company's progress in completing such projects.
Many of the Company's agreements include multiple deliverables. For these
multiple elements arrangements, the fair value of each component is determined
based on specific objective evidence for that element and revenue is allocated
to each component based upon its fair value. The revenue associated with each
element is recognized using the respective methodology discussed above. The
Company uses the residual method in accordance with SOP 97-2 in multiple
elements arrangements that include license for the sale of software solutions
that do not require significant customization and modification and first year
maintenance to determine the appropriate value for the license component.
In circumstances where the Company enters into a contract with a customer
for the provision of Managed Services for a defined period of time, the Company
defers, in accordance with SAB 104, certain costs incurred by the Company at the
inception of the contract. These costs include costs associated with migration
of data and the establishment of software interfaces. The deferred costs are
amortized on a straight-line basis over the life of the respective customer
contract. Revenue associated with these capitalized costs is deferred and will
be recognized over the life of the respective customer contract.
In cases where extended payment terms exist and revenue is deferred until
payments are due, related costs are capitalized and recognized accordingly.
Deferred revenue represents billings to customers for licenses, services
and third-party products for which revenue has not been recognized. Unbilled
accounts receivable include all amounts that had not been billed as of the
balance sheet date due to contractual or other arrangements with customers.
Allowances that are netted against accounts receivable represent amounts
provided for accounts, which their collectibility is not reasonably assured.
F-11
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
Included in service revenue are sales of third-party products. Revenue from
sales of such products includes third-party computer hardware and computer
software products and was less than 10% of total revenue in each of fiscal 2003,
2002 and 2001.
COST OF LICENSE AND COST OF SERVICE
Cost of license and service consists of all costs associated with providing
services to customers, including identified losses on contracts and warranty
expense. Estimated losses on contracts are recognized in the period in which the
loss is identified in accordance with SOP 81-1. Estimated costs related to
warranty obligations are initially provided at the time the product is delivered
and are revised to reflect subsequent changes in circumstances and estimates.
Cost of license includes royalty payments to software suppliers, amortization of
purchased computer software and intellectual property rights.
Included in cost of service are costs of third-party products associated
with reselling third-party computer hardware and software products to customers,
when revenue from third-party products is recorded at the gross amount.
Customers purchasing third-party products from the Company generally do so in
conjunction with the purchase of services.
RESEARCH AND DEVELOPMENT
Research and development expenditures consist of costs incurred in the
development of new software modules and product offerings, either in conjunction
with customer projects or as part of the Company's internal product development
programs. Research and development costs, which are incurred in conjunction with
a customer project, are expensed as incurred.
Based on the Company's product development process, technological
feasibility, as defined in SFAS No. 86, "Accounting for the Costs of Computer
Software to be Sold, Leased or Otherwise Marketed", is established upon
completion of a detailed program design or, in the absence thereof, completion
of a working model. Costs incurred by the Company after achieving technological
feasibility and before the product is ready for customer release have been
insignificant.
EMPLOYEE BENEFIT PLANS
The Company maintains a non-contributory defined benefit plan for one of
its Canadian subsidiaries that provide for pensions for substantially all of
that subsidiary's employees based on length of service and rate of pay.
Additionally, the Company provides to these employees other retirement benefits
such as certain health care and life insurance benefits on retirement and
various disability plans, workers' compensation and medical benefits to former
or inactive employees, their beneficiaries and covered dependants, after
employment but before retirement, under specified circumstances.
The Company accrues its obligations to these employees under employee
benefit plans and the related costs net of returns on plan assets. Pension
expense and other retirement benefits earned by employees are actuarially
determined using the projected benefit method pro-rated on service and based on
management's best estimates of expected plan investments performance, salary
escalation, retirement ages of employees and expected health care costs.
The fair value of the employee benefit plans assets is based on market
values. The plan assets are valued at market-related value for the purpose of
calculating the expected return on plan assets and the amortization of
experience gains and losses. Past service costs, which may arise from plan
amendments, are amortized on a straight-line basis over the average remaining
service period of the employees active at the date of amendment. The excess of
the net actuarial gain (loss) over 10% of the greater of the benefit
F-12
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
obligation and the market-related value of plan assets is amortized over the
average remaining service period of active employees.
STOCK-BASED COMPENSATION
The Company accounts for stock-based compensation in accordance with
Accounting Principles Board ("APB") Opinion No. 25, "Accounting for Stock Issued
to Employees". Pursuant to this accounting standard, the Company records
deferred compensation for share options granted to employees at the date of
grant based on the difference between the exercise price of the options and the
market value of the underlying shares at that date. Deferred compensation is
amortized to compensation expense over the vesting period of the underlying
options. No compensation expense is recorded for stock options that are granted
to employees and directors at an exercise price equal to the fair market value
of the Ordinary Shares at the time of the grant. Net income (loss) for the years
ended September 30, 2003, 2002 and 2001, reflect employee stock-based
compensation cost of $0, $185 and $979, respectively. Compensation expenses that
are deductible in a tax return in a period different from the one in which they
are reported as expenses in measuring net income are temporary differences that
result in deferred taxes. To the extent that compensation is not recorded for
stock-based compensation, the benefit of the related tax deduction is recorded
as an increase to additional paid-in capital in the period of the tax reduction.
In December 2002, the Financial Accounting Standards Board ("FASB") issued
SFAS No. 148, "Accounting for Stock-Based Compensation -- Transition and
Disclosure -- an Amendment of FASB Statement No. 123". SFAS No. 148 amends SFAS
No. 123 to provide alternative methods of transition for a voluntary change to
the fair value-based method of accounting for stock-based employee compensation.
In addition, SFAS No. 148 amends the disclosure requirements of SFAS No. 123 to
require more prominent disclosures in both annual and interim financial
statements regarding the method of accounting for stock-based employee
compensation and the effect of the method used on reported results. The
alternative methods of transition of SFAS No. 148 are effective for fiscal years
ending after December 15, 2002. The disclosure provision of SFAS No. 148 is
effective for interim periods beginning after December 15, 2002. The transition
and annual disclosure requirements of SFAS No. 148 were effective for the
Company commencing January 1, 2003. The Company adopted the disclosure provision
during fiscal 2003.
The Company determined pro forma net income (loss) and earnings (loss) per
share information as if the fair value method described in SFAS No. 123, as
amended by SFAS No. 148, had been applied to its employee stock-based
compensation. The Company utilized the Black-Scholes option-pricing model to
estimate fair value, which is one of several methods that can be used under SFAS
No. 123. The Black-Scholes option valuation model was developed for use in
estimating the fair value of traded options that have no vesting restrictions
and are fully transferable. Option valuation models require the input of highly
subjective assumptions, including the expected share price volatility. The
Company's options have characteristics significantly different from those of
traded options, and changes in the subjective input assumptions can materially
affect the fair value estimates.
The fair value of options granted was estimated at the date of grant using
the Black-Scholes pricing model with the following assumptions for the presented
periods (all in weighted averages):
YEAR ENDED SEPTEMBER 30,
------------------------
2003 2002 2001
------ ------ ------
Risk-free interest rate............................ 2.70% 2.85% 5.15%
Expected life of options........................... 2.93 2.89 3.26
Expected annual volatility......................... 0.568 0.756 0.660
Expected dividend yield............................ None None None
Fair value per option.............................. $ 4.00 $10.93 $23.07
F-13
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The pro forma effect on net income (loss) and earnings (loss) per share is
as follows for the presented periods:
YEAR ENDED SEPTEMBER 30,
-----------------------------
2003 2002 2001
-------- -------- -------
Net income (loss), as reported................ $168,883 $ (5,061) $66,386
Add: Stock-based employee compensation expense
included in net income (loss), net of
related tax effect.......................... -- 185 979
Less: Total stock-based employee compensation
expense determined under fair value method
for all awards, net of related tax
effects..................................... (23,539) (94,559) (62,331)
-------- -------- -------
Pro forma net income (loss)................... $145,344 $(99,435) $ 5,034
======== ======== =======
Basic earnings (loss) per share:
As reported................................. $ 0.78 $ (0.02) $ 0.30
======== ======== =======
Pro forma................................... $ 0.67 $ (0.45) $ 0.02
======== ======== =======
Diluted earnings (loss) per share:
As reported................................. $ 0.77 $ (0.02) $ 0.29
======== ======== =======
Pro forma................................... $ 0.67 $ (0.45) $ 0.02
======== ======== =======
The pro forma results for fiscal years 2002 and 2001 have been modified due
to a recalculation of the amounts for such years. These recalculations resulted
in a reduction of pro forma stock-based compensation expense, net of tax, of
$15,789 and $8,536 in fiscal 2002 and 2001, respectively, and increased pro
forma diluted earnings per share, or decreased pro forma diluted loss per share,
by $0.07 and $0.04 in fiscal 2002 and 2001, respectively.
FAIR VALUE OF FINANCIAL INSTRUMENTS
The financial instruments of the Company consist mainly of cash and cash
equivalents, short-term interest-bearing investments, accounts receivable,
accounts payable, short-term financing arrangements, forward exchange contracts,
lease obligations and convertible notes. In view of their nature, the fair value
of the financial instruments, including the convertible notes, included in the
accounts of the Company does not significantly vary from their carrying amount.
The fair values of the Company's foreign currency exchange contracts are
estimated based on quoted market prices of comparable contracts.
CONCENTRATION OF CREDIT RISK
Financial instruments that potentially subject the Company to concentration
of credit risk consist principally of cash and cash equivalents, short-term
interest-bearing investments and trade receivables. The Company invests its
excess cash primarily in highly liquid U.S. dollar-denominated securities with
major U.S. institutions. The Company does not expect any credit losses with
respect to these items. The Company's revenue is generated primarily in North
America and Europe. To a lesser extent, revenue is generated in the Asia-Pacific
region and Latin America. Most customers are among the largest communications
and directory publishing companies in the world (or are owned by them). The
Company's business is subject to the effects of general global economic
conditions and, in particular, market conditions in the communications industry.
The Company performs ongoing credit analyses of its customer base and generally
does not require collateral. As of September 30, 2003 the Company had two
customers that had accounts receivable balances of more than 10% of total
accounts receivable, aggregating 27.4% (16.7% and 10.7%).
F-14
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
EARNINGS PER SHARE
The Company accounts for earnings per share based on SFAS No. 128 "Earnings
per Share". SFAS No. 128 requires companies to compute earnings per share under
two different methods, basic and diluted earnings per share, and to disclose the
methodology used for the calculations. Basic earnings per share are calculated
using the weighted average number of shares outstanding during the period.
Diluted earnings per share is computed on the basis of the weighted average
number of shares outstanding and the effect of dilutive outstanding stock
options using the treasury stock method and the effect of dilutive outstanding
convertible notes using the if-converted method.
DERIVATIVES AND HEDGING
The Company accounts for derivatives and hedging based on SFAS No. 133,
"Accounting for Derivative Instruments and Hedging Activities", as amended and
related Interpretations. SFAS No. 133 requires the Company to recognize all
derivatives on the balance sheet at fair value. If a derivative meets the
definition of a hedge and is so designated, depending on the nature of the
hedge, changes in the fair value of the derivative will either be offset against
the change in fair value of the hedged assets, liabilities, or firm commitments
through earnings or recognized in other comprehensive income until the hedged
item is recognized in earnings. The ineffective portion of a derivative's change
in fair value is recognized in earnings.
RECLASSIFICATIONS
Certain amounts in prior years' financial statements have been reclassified
to conform to the current year's presentation.
ADOPTION OF NEW ACCOUNTING STANDARDS
Accounting for Revenue Arrangements with Multiple Deliverables
In November 2002, the Emerging Issues Task Force ("EITF") reached a
consensus on EITF Issue No. 00-21, "Revenue Arrangements With Multiple
Deliverables" ("Issue 00-21"). Issue 00-21 provides guidance for determining the
unit(s) of accounting in arrangements that include multiple products, services,
and/or rights to use assets. Issue 00-21 is effective for revenue arrangements
entered into in fiscal periods beginning after June 15, 2003. The Company has
adopted Issue 00-21 effective July 1, 2003. The guidance in EITF 00-21 did not
modify our previous accounting for transactions that includes multiple
deliverables.
Goodwill and Purchased Intangible Assets
In June 2001, the FASB issued SFAS No. 141, "Business Combinations", and
SFAS No. 142, "Goodwill and Other Intangible Assets". SFAS No. 141 requires that
the purchase method of accounting be used for all business combinations
initiated after June 30, 2001. SFAS No. 142 is effective for fiscal years
beginning after December 15, 2001. Under SFAS No. 142, goodwill and intangible
assets deemed to have indefinite lives will no longer be amortized but will be
subject to periodic impairment tests in accordance with the Statement. Goodwill
impairment is deemed to exist if the net book value of a reporting unit exceeds
its estimated fair value. Other intangible assets will continue to be amortized
over their useful lives. According to SFAS No. 141's new definition of
intangible assets, workforce-in-place was reclassified to goodwill.
Effective October 1, 2002 the Company adopted SFAS No. 142. At which time
the Company performed the transitional tests of goodwill recorded as of October
1, 2002. Thereafter, an annual
F-15
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
impairment test will be performed in the fourth quarter of each fiscal year, or
more frequently if impairment indicators are present. As discussed in Note 1
above, the Company and its subsidiaries operate in one operating segment, and
this segment comprises its only reporting unit. In calculating the fair value of
the operating unit, the Company used a discounted cash flow methodology. There
was no impairment of goodwill upon adoption of SFAS No. 142 and there was no
impairment at the annual impairment test date.
Prior to fiscal 2003, goodwill and workforce-in-place were amortized using
the straight-line method over their estimated period of benefit. Net (loss)
income and earnings (loss) per share for the twelve months ended September 30,
2002 and 2001 adjusted to exclude amortization of goodwill and workforce-
in-place, net of tax, are as follows:
YEAR ENDED SEPTEMBER 30,
-------------------------
2002 2001
----------- -----------
Reported net (loss) income.............................. $ (5,061) $ 66,386
Add back: goodwill and workforce-in-place
amortizations......................................... 204,561 204,566
Attributable tax effect................................. (2,717) (2,717)
-------- --------
Adjusted net income..................................... $196,783 $268,235
======== ========
Adjusted basic earnings per share....................... $ 0.89 $ 1.21
======== ========
Adjusted diluted earnings per share..................... $ 0.88 $ 1.18
======== ========
The following table presents details of the Company's total goodwill:
As of September 30, 2002.................................... $705,862
Decrease in goodwill as a result of a settlement (see Note
3)........................................................ (13,524)
Goodwill resulted from acquisition (see Note 3)............. 104,796
--------
As of September 30, 2003.................................... $797,134
========
The following table presents details of amortization expense of purchased
intangible assets as reported in the consolidated statements of operations:
YEAR ENDED SEPTEMBER 30,
---------------------------
2003 2002 2001
------- ------- -------
Cost of license................................. $ 4,075 $ 3,550 $ 5,577
Amortization of purchased intangible assets..... 19,940 27,243 15,422
------- ------- -------
Total........................................... $24,015 $30,793 $20,999
======= ======= =======
F-16
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The following table presents details of the Company's total purchased
intangible assets:
ACCUMULATED
GROSS AMORTIZATION NET
-------- ------------ -------
SEPTEMBER 30, 2003
Core technology.............................. $ 44,535 $ (43,418) $ 1,117
Customer arrangements........................ 70,073 (26,653) 43,420
Intellectual property rights and purchased
computer software.......................... 51,996 (37,692) 14,304
-------- --------- -------
Total........................................ $166,604 $(107,763) $58,841
======== ========= =======
SEPTEMBER 30, 2002
Core technology.............................. $ 44,535 $ (36,718) $ 7,817
Customer arrangements........................ 36,658 (13,413) 23,245
Intellectual property rights and purchased
computer software.......................... 47,223 (33,617) 13,606
-------- --------- -------
Total........................................ $128,416 $ (83,748) $44,668
======== ========= =======
The estimated future amortization expense of purchased intangible assets as
of September 30, 2003 is as follows:
AMOUNT
-------
FISCAL YEAR:
2004........................................................ $19,430
2005........................................................ 10,203
2006........................................................ 7,871
2007........................................................ 6,857
2008 and after.............................................. 14,480
Guarantor's Accounting and Disclosure Requirements for Guarantees
In November 2002 the FASB issued FASB Interpretation ("FIN") No. 45
"Guarantor's Accounting and Disclosure Requirements for Guarantees, Including
Indirect Guarantees of Indebtedness of Others". FIN No. 45 requires that, at the
inception of certain types of guarantees, the guarantor must disclose and
recognize a liability for the fair value of the obligation it assumes under the
guarantee. The initial recognition and measurement requirements of FIN No. 45
are effective for guarantees issued or modified after December 31, 2002. The
additional disclosure requirements of FIN No. 45 are effective for interim and
annual periods ending after December 15, 2002, and are applicable to certain of
the Company's guarantees issued before December 31, 2002.
The Company is a party to an agreement entered into prior to December 31,
2002 that includes an indemnification of one of its customers for any
withholding tax that might be required under the customer's local tax laws from
certain payments made to the Company under this agreement. The indemnification
under this agreement expires in December 2005. As of September 30, 2003 and
September 30, 2002, the maximum potential amount of the Company's future
exposure under this guarantee pursuant to FIN No. 45 was $4,717.
The Company generally sells its ClarifyCRM products with a limited warranty
for a period of 90 days. The Company's policy is to accrue for warranty costs,
if needed, based on historical trends in product failure. Based on the Company's
experience, only minimal warranty services have been required and, as a result,
the Company did not accrue any amounts for product warranty liability during
fiscal 2003.
F-17
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The Company generally indemnifies its customers against claims of
intellectual property infringement made by third parties arising from the use of
the Company's software. To date, the Company has incurred only minimal costs as
a result of such obligations and has not accrued any liabilities related to such
indemnification in its financial statements.
Gains and Losses From Extinguishment of Debt
In April 2002, the FASB issued SFAS No. 145, "Rescission of FASB Statements
No. 4, 44 and 64, Amendment of FASB Statement No. 13, and Technical
Corrections". SFAS No. 145 eliminates previous requirements to classify gains
and losses from extinguishment of debt as extraordinary items in earnings. Gains
or losses from extinguishment of debt for fiscal years beginning after May 15,
2002 shall not be classified as extraordinary items unless certain provisions
are met. Early adoption was encouraged. The Company adopted SFAS No. 145 in the
fourth quarter of fiscal 2002 in connection with the gains related to the
repurchases of its convertible notes. See Note 12.
RECENT ACCOUNTING PRONOUNCEMENTS
Costs Associated with Exit or Disposal Activities
In June 2002 the FASB issued SFAS No. 146, "Accounting for Costs Associated
with Exit or Disposal Activities". SFAS No. 146 requires that a liability for
costs associated with an exit or disposal activity, including restructuring
activities, be recognized and measured at fair value when the liability is
incurred, or, for certain one-time employee termination costs, over a future
service period. Previously, a liability for an exit cost was recognized when a
company committed to an exit plan. As a result, SFAS No. 146 may affect the
timing of amounts recognized for future restructuring activities that are not
associated with a business combination. SFAS No. 146 was effective for exit or
disposal activities that were initiated after December 31, 2002.
Non-Software Elements in an Arrangement Containing Software
In July 2003, the EITF reached a consensus on EITF Issue No. 03-05,
"Applicability of AICPA Statement of Position 97-2, Software Revenue
Recognition, to Non-Software Deliverables in an Arrangement Containing More-Than
Incidental Software" ("Issue 03-05"). Issue 03-05 is regarding whether
non-software deliverables (e.g., non-software related equipment or services)
included in an arrangement that contains software that is more than incidental
to the products or services as a whole are included within the scope of
Statement of Position 97-2, "Software Revenue Recognition". Software-related
elements include software products, upgrades/enhancements, post-contract
customer support, and services as well as any non-software deliverables for
which a software deliverable is essential to its functionality.
Under Issue 03-05, in an arrangement that includes software, computer
hardware that will contain the software, and additional unrelated equipment, if
the software is essential to the functionality of the hardware, the hardware
would be considered software-related and, therefore, included within the scope
of SOP 97-2. Issue 03-05 is effective for arrangements entered into in the first
reporting period (annual or interim) beginning after August 13, 2003. The
Company is in the process of analyzing the effect of Issue 03-05 on its
consolidated financial position and results of operations and believes it will
not be significant.
F-18
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
USE OF ESTIMATES
The preparation of financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the dates of the financial
statements and the reported amounts of revenue and expenses during the reporting
period. Actual results could differ from those estimates.
NOTE 3 -- ACQUISITIONS
CLARIFY
On November 28, 2001, the Company purchased from Nortel Networks
Corporation substantially all of the assets of its Clarify business ("Clarify"),
a leading provider of Customer Relationship Management ("CRM") software to
communications companies and other enterprise sectors. This acquisition
positioned the Company as a leading provider of CRM software to the
communications industry and, through the addition of Clarify's CRM software to
the Company's portfolio of product offerings, reinforced the Company's
leadership in delivering Integrated Customer Management software applications.
This acquisition completed the Company's CRM product suite, enabling the Company
to deliver pre-integrated CRM, billing and order management solution and
stand-alone communications CRM offering for communications providers. Following
the acquisition the Company integrated the Clarify sales to telecommunication
customers into its overall sales efforts. Generally, the Company sells its
ClarifyCRM products to telecommunication customers as integral parts of projects
that also include license and service arrangements. Following the acquisition,
the Company has continued to sell Clarify's CRM software to customers other than
communications service providers, although this is not the focus of the
Company's business. The aggregate initial purchase price for Clarify as of
September 30, 2002 was $212,000 in cash, including transaction costs of $8,250.
The purchase price was subject to final price adjustments that were settled in
October 2002 and resulted in an $11,111 reduction of the purchase price to
$200,889 in the first quarter of fiscal 2003. The acquisition was accounted for
as a business combination using the purchase method of accounting, as required
by SFAS No. 141. The fair market value of Clarify's assets and liabilities has
been included in the Company's consolidated balance sheet and the results of
Clarify's operations are included in the Company's consolidated statements of
operations, commencing on November 29, 2001. The Company obtained a valuation of
the intangible assets acquired in the Clarify transaction. The value of acquired
technology included both existing technology and in-process research and
development. The valuation of these items was made by applying the income
forecast method, which considered the present value of cash flows by product
lines. Of the $65,600 of acquired identifiable intangible assets, $17,400 was
assigned to in-process research and development and was written off as of the
closing date of the acquisition, in accordance with FASB Interpretation No. 4,
"Applicability of FASB Statement No. 2 to Business Combinations Accounted for by
the Purchase Method". The fair value assigned to core technology was $13,400 and
is being amortized over two years commencing on November 29, 2001. The fair
value assigned to customer arrangements was $34,800 and is being amortized over
three years commencing on November 29, 2001. The excess of the purchase price
over the fair value of the net assets acquired, or goodwill, following the
settlement was $147,734, of which $144,182 is tax deductible. The goodwill is
accounted for under SFAS No. 142. In accordance with SFAS No. 142, goodwill from
acquisitions after June 30, 2001 is no longer amortized, but is subject to
periodic impairment tests. As a result, goodwill associated with the acquisition
of Clarify is not amortized.
F-19
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The following is the final allocation of the purchase price and deferred
tax liability:
Net liabilities acquired.................................... $ (9,574)
Core technology............................................. 13,400
Customer arrangements....................................... 34,800
In-process research and development......................... 17,400
Deferred tax liability...................................... (2,871)
Goodwill.................................................... 147,734
--------
$200,889
========
CERTEN
On July 2, 2003, the Company acquired from Bell Canada ("Bell") its 90%
ownership interest in Certen Inc. ("Certen", which was renamed Amdocs Canada
Managed Services, Inc.) for approximately $66,000 in cash. In addition the
Company had related transaction costs of approximately $5,000. The Company and
Bell formed Certen in January 2001 to provide customer care and billing
solutions to Bell and a number of Bell's affiliated companies. This acquisition
expanded the Company's Managed Services operation and positioned it as a major
provider of Managed Services to the communications industry, and was its next
logical step in the evolution of the Company's relationship with Bell. In
addition, as a result of this acquisition, the Company continued to develop an
integrated billing platform to replace legacy systems built on a
product-by-product basis. Prior to this acquisition, Bell's ownership interest
in Certen was 90% and the Company owned the remainder. As a result of the
acquisition, Certen is now a wholly owned subsidiary of the Company. Since
Certen's inception, the Company has provided customer care and billing software
required by Certen, including related customization, installation, maintenance
and other services. The Company now has a major billing operations Managed
Services agreement with Bell through December 2010.
The acquisition was accounted for using the purchase method of accounting,
as required by SFAS No. 141. The fair market value of Certen's assets and
liabilities has been included in the Company's consolidated balance sheet and
the results of Certen's operations are included in the Company's consolidated
statements of operations, commencing on July 2, 2003. The Company is in the
process of obtaining a valuation of the intangible assets acquired in the Certen
transaction. A final determination of purchase accounting adjustments will be
made following the completion of the valuation. The total purchase price is
being allocated to Certen's assets and liabilities, including identifiable
intangible, based on their respective estimated fair values, on the date the
transaction was consummated. Because the Company had a preexisting right to
utilize the Amdocs billing software and customization prior to the acquisition,
the software and customization on Certen's books has no value to the Company.
The value of the acquired customer arrangement was made by applying the income
forecast method. The value assigned to the customer arrangement was $33,415 and
is being amortized over seven and half years commencing on July 2, 2003 (the
remaining life of the Managed Services agreement). The excess of the purchase
price over the fair value of the net assets and identifiable intangible
acquired, or goodwill, was $104,796, which is not tax deductible. The goodwill
is accounted for under SFAS No. 142. In accordance with SFAS No. 142, goodwill
from acquisitions after June 30, 2001 is no longer amortized, but is subject to
periodic impairment tests. As a result, goodwill associated with the acquisition
of Certen is not amortized. In addition, deferred taxes were recognized for the
difference between the book and tax basis of certain assets and liabilities.
As mentioned above, prior to the acquisition Bell's ownership interest in
Certen was 90% and the Company owned the remainder, and therefore the Company
accounted for the investment in Certen under
F-20
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
the cost method for its 10% ownership. In the fourth quarter of 2003, the
Company recognized its 10% share in Certen's results prior to the acquisition.
The Company's share in Certen's pre-acquisition results was a charge of $4,133,
and is included in "restructuring charges, in-process research and development
and other" for the year ended September 30, 2003.
The following is the preliminary allocation of the purchase price and
deferred tax liability:
Purchase price.............................................. $ 65,887
Estimated transaction costs............................... 5,000
--------
Total purchase price...................................... 70,887
Write-off of deferred revenue and allowance on Amdocs
books, net of tax...................................... (33,666)
--------
Net amount for purchase price allocation.................. $ 37,221
========
Allocation of purchase price:
90% tangible assets acquired, net of capitalized Amdocs
system on Certen's books............................... $ 87,769
90% liabilities assumed................................... (244,112)
--------
Net tangible assets....................................... (156,343)
Customer arrangement...................................... 33,415
Adjustment to fair value of pension and other
post-employment benefit liabilities.................... (10,202)
EITF 95-3 and other liabilities........................... (8,704)
Deferred taxes resulting from the difference between the
assigned value of certain assets and liabilities and
their respective tax bases............................. 74,259
--------
Net fair value of tangible assets acquired................ (67,575)
Goodwill.................................................. 104,796
--------
$ 37,221
========
Set forth below is the unaudited pro forma revenue, operating income, net
income (loss) and per share figures for the years ended September 30, 2003, 2002
and 2001, as if Clarify had been acquired as of October 1, 2000 and as if Certen
had been acquired as of October 1, 2001 excluding the write-off of purchased
in-process research and development:
YEAR ENDED SEPTEMBER 30,
------------------------------------
2003 2002 2001
---------- ---------- ----------
Revenue.................................. $1,621,957 $1,774,678 $1,776,063
Operating income (loss).................. 189,978 (5,835) 27,218
Net income (loss)........................ 151,441 (44,097) (33,521)
Basic earnings (loss) per share.......... 0.70 (0.20) (0.15)
Diluted earnings (loss) per share........ 0.69 (0.20) (0.15)
As a result of SFAS No. 142, goodwill associated with acquisitions
completed after June 30, 2001 is not amortized and, accordingly, the pro forma
information above reflects no amortization of goodwill related to the Clarify
and Certen acquisitions.
NOTE 4 -- RELATED PARTY TRANSACTIONS
The financial information presented below includes balances with SBC
Communications, Inc. ("SBC") and Certen, prior to its acquisition by the Company
in July 2003. During the quarter ended
F-21
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
December 31, 2002, SBC ceased to be a principal shareholder of the Company,
according to SFAS No. 57, "Related Party Disclosures", and thus is no longer a
related party.
The following related party balances are included in the consolidated
balance sheet as of September 30, 2002:
Accounts receivable......................................... $55,458
Prepaid expenses and other current assets(1)................ 1,550
Other noncurrent assets(2).................................. 48,453
---------------
(1) Consists of interest receivable accrued on convertible debentures issued to
the Company by Certen.
(2) Consists of an investment by the Company in equity and convertible
debentures of Certen. The investment in Certen was accounted for under the
cost method, based on the Company's 10% ownership of Certen as of September
30, 2002.
The Company has licensed software and provided computer systems integration
and related services to affiliates of SBC and to Certen. The following related
party revenue is included in the consolidated statements of operations:
YEAR ENDED SEPTEMBER 30,
------------------------------
2003 2002 2001
-------- -------- --------
Revenue:
License.................................... $ 3,827 $ 30,551 $ 37,356
Service.................................... 84,122 314,341 264,278
The year ended September 30, 2003 includes license and service revenue
related only to Certen through the acquisition date, July 2, 2003. The years
ended September 30, 2002 and 2001 include license and service revenue related to
SBC and Certen.
The following related party expenses are included in the consolidated
statements of operations:
YEAR ENDED SEPTEMBER 30,
------------------------
2003 2002 2001
------ ------ ------
Operating expenses(1):
Cost of service.................................. $ -- $2,642 $3,232
Selling, general and administrative.............. -- 336 663
Interest income and other, net(2).................. 1,662 1,886 89
---------------
(1) The Company leased office space on a month-to-month basis and purchases
other miscellaneous support services from affiliates of SBC.
(2) Represents interest and exchange rate differences, net of hedging, on the
convertible debentures of Certen for the years ended September 30, 2002 and
2001, and for the year ended September 30, 2003 only through the acquisition
date, July 2, 2003. Absent hedging, these amounts would be $9,344, $1,402
and $89 for the years ended September 30, 2003, 2002 and 2001, respectively.
F-22
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
NOTE 5 -- SHORT-TERM INTEREST-BEARING INVESTMENTS
Short-term interest-bearing investments consisted of the following:
AMORTIZED COST MARKET VALUE
AS OF SEPTEMBER 30, AS OF SEPTEMBER 30,
------------------- -------------------
2003 2002 2003 2002
-------- -------- -------- --------
Federal agencies........................... $ 50,371 $110,743 $ 50,403 $112,092
U.S. government treasuries................. 23,373 77,279 23,674 79,276
Corporate backed obligations............... 197,243 178,455 197,157 179,879
Corporate bonds............................ 64,153 100,544 64,151 102,646
Mortgages (including government and
corporate)............................... 44,743 76,138 44,724 76,148
Commercial paper/CD........................ 35,643 -- 35,457 --
Private placement.......................... 26,219 7,330 26,225 7,546
Municipal bonds............................ 1,501 13,543 1,501 13,543
Other...................................... -- 10,025 -- 10,034
-------- -------- -------- --------
443,246 574,057 443,292 581,164
Allowance for unrealized gain.............. 46 7,107 -- --
-------- -------- -------- --------
Total............................ $443,292 $581,164 $443,292 $581,164
======== ======== ======== ========
As of September 30, 2003, short-term interest-bearing investments had the
following expected maturity dates:
MARKET
VALUE
--------
2004........................................................ $138,419
2005........................................................ 130,818
2006........................................................ 128,555
2007........................................................ 45,500
--------
Total............................................. $443,292
========
NOTE 6 -- ACCOUNTS RECEIVABLE, NET
Accounts receivable, net consists of the following:
AS OF SEPTEMBER 30,
-------------------
2003 2002
-------- --------
Accounts receivable --billed............................ $200,220 $314,828
Accounts receivable --unbilled.......................... 16,072 24,144
Less --allowances....................................... (18,018) (26,240)
-------- --------
Accounts receivable, net................................ $198,274 $312,732
======== ========
F-23
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
NOTE 7 -- EQUIPMENT, VEHICLES AND LEASEHOLD IMPROVEMENTS, NET
Components of equipment, vehicles and leasehold improvements, net are:
AS OF SEPTEMBER 30,
-------------------
2003 2002
-------- --------
Computer equipment...................................... $311,319 $211,010
Vehicles furnished to employees......................... 50,080 53,696
Leasehold improvements.................................. 49,834 54,319
Furniture and fixtures.................................. 40,109 38,672
-------- --------
451,342 357,697
Less accumulated depreciation........................... 247,875 196,795
-------- --------
$203,467 $160,902
======== ========
The Company has entered into various arrangements for the leasing of
vehicles for periods of five years, carrying interest rates of LIBOR plus an
interest rate ranging 0.5% to 0.9% (between 1.66% to 2.06% as of September 30,
2003). Vehicles under capital lease arrangements had cost of $43,918 and $49,582
with related accumulated depreciation of $26,121 and $21,520 as of September 30,
2003 and 2002, respectively. As a result of the Certen acquisition, the Company
assumed various arrangements for the leasing of computer equipment (hardware and
software) for remaining periods of two to three years, denominated in Canadian
dollars with interest rates ranging between 5.16% to 11.7%. Computer equipment
under capital lease arrangements had a cost of $48,203 with related accumulated
depreciation of $2,111 as of September 30, 2003.
The Company has accounted for these as capital leases and amortization
costs have been included in depreciation expense.
Capital lease payments, excluding interest, due over the next five years
are as follows:
FOR THE YEARS ENDED SEPTEMBER 30,
---------------------------------
2004....................................... $25,472
2005....................................... 18,859
2006....................................... 3,761
2007....................................... 69
The above capital lease payments do not reflect a liability of $2,804,
reflecting adjustment to fair value, resulting from the preliminary valuation of
capital lease agreements assumed in the acquisition of Certen. This adjustment
will be amortized over the life of the lease.
The above capital lease payments include a sale-leaseback transaction that
was recognized on Certen's books as of the acquisition date. The proceeds for
this transaction were received after the acquisition date, and are reflected in
the consolidated cash flow statement for fiscal 2003 as "proceeds from
sale-leaseback transaction".
F-24
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
NOTE 8 -- GOODWILL AND OTHER INTANGIBLE ASSETS, NET
Goodwill and other intangible assets, net are:
AS OF SEPTEMBER 30,
ESTIMATED USEFUL -------------------
LIFE (IN YEARS) 2003 2002
---------------- -------- --------
Intellectual property rights and purchased
computer software.............................. 2-10 $ 96,531 $ 91,758
Other intangible assets.......................... 3-7.5 70,073 36,658
-------- --------
166,604 128,416
Less accumulated amortization.................... 107,763 83,748
-------- --------
58,841 44,668
Goodwill, net(1)(2).............................. 797,134 705,862
-------- --------
$855,975 $750,530
======== ========
---------------
(1) In accordance with SFAS No. 142, goodwill from acquisitions completed after
June 30, 2001 is not amortized, but is subject to periodic impairment tests.
Under SFAS No. 142, amortization of goodwill ceased, for acquisitions
completed prior to July 1, 2001, on October 1, 2002. In accordance with SFAS
No. 141's new definition of intangible assets, workforce-in-place was
reclassified to goodwill.
(2) In September 2002, the Company recorded a reduction of the goodwill related
to an acquisition due to a release of a valuation allowance with respect to
a tax asset that existed at the acquisition date. See Note 10.
NOTE 9 -- OTHER NONCURRENT ASSETS
Other noncurrent assets consist of the following:
AS OF SEPTEMBER 30,
--------------------
2003 2002
-------- ---------
Funded employee benefit costs(1)............................ $49,020 $ 40,495
Managed services costs(2)................................... 15,916 --
Noncurrent investments, at cost(3)(4)....................... -- 7,596
Noncurrent investment in convertible debentures(3).......... -- 40,857
Convertible notes issuance cost, net........................ 2,096 5,934
Restricted cash and cash equivalents(5)..................... 234 5,072
Other....................................................... 8,930 10,225
------- --------
$76,196 $110,179
======= ========
---------------
(1) See Note 16.
(2) See Note 2.
(3) As of September 30, 2002 consisted of investment in Certen under the cost
method. As of September 30, 2003, Certen is a wholly owned subsidiary of the
Company and is consolidated as of that date. See Note 3.
(4) In fiscal 2002, the Company recorded pretax charges of $5,500 to adjust the
carrying value of two investments, accounted for by the Company under the
cost method. The declines in the fair values of the investments were judged
to be other than temporary and, therefore, the cost basis was written down.
The write-downs were taken due to the severe financial difficulties the
individual companies were facing, combined with a lack of earnings potential
and other going concern issues in accordance
F-25
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
with SAB 59, "Accounting for Noncurrent Marketable Equity Securities."
Further, the fair value of each investee had been substantially less than
the cost of the investment and the Company's management did not expect a
recovery in fair value. Some of the companies have ceased operations and the
others are privately-held companies with minimal operations. All of the
companies were small private companies that had prospects for developing
technology that might be of interest to the Company. In fiscal 2001, the
Company recorded pretax charges of $6,750 to adjust the carrying value of
four investments, accounted for by the Company under the cost method.
Following these adjustments, as of September 30, 2002, the Company had one
remaining investment, the investment in Certen. As of September 30, 2003,
following the acquisition of Certen and the adjustments described above, all
the Company's remaining cost method investments are presented at nil fair
value.
(5) The Company was required to maintain restricted cash and cash equivalents
balances relating to letters of credit and bank guarantees.
NOTE 10 -- INCOME TAXES
The provision for income taxes consists of the following:
YEAR ENDED SEPTEMBER 30,
----------------------------
2003 2001 2000
------- ------- --------
Current................................................ $52,293 $75,185 $110,163
Deferred............................................... 4,001 (1,665) 5,018
------- ------- --------
$56,294 $73,520 $115,181
======= ======= ========
All income taxes are from continuing operations reported by the Company in
the applicable taxing jurisdiction. Income taxes also include anticipated
withholding taxes due on subsidiaries' earnings when paid as dividends to the
Company.
Deferred income taxes are comprised of the following components:
AS OF SEPTEMBER 30,
-------------------
2003 2002
-------- --------
Deferred tax assets:
Deferred revenue...................................... $ 27,056 $ 23,303
Accrued employee costs................................ 26,333 19,367
Equipment, vehicles and leasehold improvements, net... 47,932 3,315
Intangible assets, computer software and intellectual
property........................................... 15,052 14,790
Net operating loss carry forwards..................... 13,629 19,342
Other................................................. 23,061 11,899
Valuation allowances.................................. -- (10,704)
-------- --------
Total deferred tax assets..................... 153,063 81,312
-------- --------
Deferred tax liabilities:
Anticipated withholdings on subsidiaries' earnings.... (43,046) (42,149)
Equipment, vehicles and leasehold improvements, net... (6,634) (4,254)
Intangible assets, computer software and intellectual
property........................................... (28,563) (10,007)
Other................................................. (14,867) (4,268)
-------- --------
Total deferred tax liabilities................ (93,110) (60,678)
-------- --------
Net deferred tax assets................................. $ 59,953 $ 20,634
======== ========
F-26
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The effective income tax rate varied from the statutory Guernsey tax rate
as follows:
YEAR ENDED
SEPTEMBER 30,
------------------
2003 2002 2001
---- ---- ----
Statutory Guernsey tax rate............................... 20% 20% 20%
Guernsey tax-exempt status................................ (20) (20) (20)
Foreign taxes............................................. 30 28 30
Valuation allowance....................................... (5) -- --
--- --- ---
Income tax rate before effect of acquisition-related
costs, restructuring charges and gains from the
repurchases of convertible notes........................ 25 28 30
Effect of:
Acquisition-related costs............................... -- 59 33
Restructuring charges................................... -- 30 --
Gains from the repurchases of convertible notes......... -- (10) --
--- --- ---
25% 107% 63%
=== === ===
As a Guernsey company with tax-exempt status, the Company's overall
effective tax rate is attributable solely to foreign taxes. Effective October 1,
2002, the Company adopted SFAS No. 142. As a result, the Company no longer
amortizes goodwill, the majority of which is not tax-deductible. Therefore, this
non tax-deductible item did not negatively impact the Company's effective tax
rate in fiscal 2003.
The high effective tax rates in the years ended September 30, 2002 and 2001
were primarily attributable to amortization of goodwill related to the Company's
acquisitions, much of which is not tax deductible. In the year ended September
30, 2002 the Company's effective tax rate was also adversely affected by the
fixed non-deductible expenditures representing a larger component of the
Company's pretax income.
As of September 30, 2003 the Company estimated that operating losses
related to its Canadian subsidiary would be realized through future taxable
earnings. As a result, related valuation allowance of $13,282 was released
through the income tax provision. The decrease in the Company's effective tax
rate following the release of the valuation allowance was reflected in the
Company's results of operations. As of September 30, 2002, the Company estimated
that operating losses incurred by the subsidiary prior to the Company's
acquisition of that company in April 2000 would be realized through future
taxable earnings. As a result, the related valuation allowance of $8,957 was
released as an offsetting reduction of the goodwill recorded in that
transaction. As of September 30, 2003, there was no valuation allowance balance.
The valuation allowance related to the Company's Canadian subsidiary was changed
during fiscal 2003 due to changes in timing differences prior to the Company's
conclusion that the operating losses related to this subsidiary would be
realized through future taxable earnings.
NOTE 11 -- FINANCING ARRANGEMENTS
SHORT-TERM
The Company's financing transactions are described below:
As of September 30, 2003, the Company had available a short-term general
revolving line of credit totaling $30,000. During fiscal 2003 and as of
September 30, 2003, there was no outstanding balance under this credit line. The
cost of maintaining this revolving line of credit was insignificant.
F-27
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
In addition, as of September 30, 2003, the Company had credit facilities
totaling $40,340, limited for the use of letters of credit and bank guarantees
from various banks. Outstanding letters of credit and bank guarantees as of
September 30, 2003 totaled $22,624. These were mostly supported by a combination
of the credit facilities described above and restricted cash balances that the
Company maintains with the issuing banks. See Note 9.
LONG-TERM
Following the Company's acquisition of Certen (see Note 3), the Company
assumed a loan bearing an annual interest rate of 7.53% denominated in Canadian
dollars. The proceeds from this loan, that was recognized on Certen's books as
of the acquisition date, were received after the acquisition date, and are
reflected in the consolidated cash flow statement for fiscal 2003 as "borrowings
under financing arrangement". The principal and interest is payable in quarterly
installments and matures in fiscal 2005. Future repayment of the loan is as
follows:
FOR THE YEARS ENDED SEPTEMBER 30,
---------------------------------
2004........................................ $2,179
2005........................................ 571
------
$2,750
======
NOTE 12 -- CONVERTIBLE NOTES
In May 2001 the Company issued $500,000 aggregate principal amount of 2%
Convertible Notes due June 1, 2008 (the "2% Notes"). The Company is obligated to
pay interest on the 2% Notes semi-annually on June 1 and December 1 of each
year. The 2% Notes are senior unsecured obligations of the Company and rank
equal in right of payment with all of existing and future senior unsecured
indebtedness of the Company. The 2% Notes are convertible, at the option of the
holders at any time before the maturity date, into Ordinary Shares of the
Company at a conversion rate of 10.8587 shares per one thousand dollars
principal amount, representing a conversion price of approximately $92.09 per
share. The 2% Notes are subject to redemption at any time on or after June 1,
2006, in whole or in part, at the option of the Company, at a redemption price
of 100% of the principal amount plus accrued and unpaid interest. The 2% Notes
are subject to repurchase, at the holders' option, on June 1, 2004 and June 1,
2006, at a repurchase price equal to 100% of the principal amount plus accrued
and unpaid interest, if any, on such repurchase date. Due to the high conversion
price for the 2% Notes, it is likely that the holders of the 2% Notes will
require the Company to redeem their 2% Notes on June 1, 2004. The Company may
choose to pay the repurchase price in cash, Ordinary Shares or a combination of
cash and Ordinary Shares. As of September 30, 2003, the 2% Notes are presented
as current liabilities.
On July 23, 2002, the board of directors authorized the Company to
repurchase the 2% Notes, in such amounts, at such prices and at such times
considered appropriate. Such repurchases may be made on the open market, in
privately negotiated transactions or otherwise, in accordance with any
applicable laws and the terms of the 2% Notes. During the fourth quarter of
fiscal 2003, the Company repurchased $44,600 aggregate principal amount of the
2% Notes at an average price of $990 per $1,000 principal amount, resulting in a
gain of $448. During the fourth quarter of fiscal 2002, the Company repurchased
$54,946 aggregate principal amount of the 2% Notes at an average price of $890
per $1,000 principal amount, resulting in a gain of $6,012. See Note 14. The
Company funded these repurchases, and intends to fund any future repurchases,
with available funds. As of September 30, 2003, $400,454 aggregate principal
amount of the 2% Notes was outstanding.
F-28
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
During the three months ended December 31, 2003, the Company repurchased
$5,000 aggregate principal amount of the 2% Notes for an aggregate purchase
price of $4,987.
On June 1, 2004, the Company completed a cash offer for the 2% Notes.
Pursuant to the indenture for the 2% Notes, each holder of the 2% Notes had the
right to require the Company to repurchase on June 1, 2004 all or any part of
such holder's notes at a price equal to 100% of the principal amount plus
accrued and unpaid interest. Under the terms of the 2% Notes, the Company had
the option to pay for the 2% Notes with cash, ordinary shares, or a combination
of cash and ordinary shares. The Company elected to pay for the notes solely
with cash. The Company accepted for payment $395,110 principal amount of 2%
Notes surrendered for repurchase pursuant to the offer. The untendered $344
principal amount of 2% Notes will remain as obligations of the Company, due June
1, 2008, in accordance with their terms.
On March 5, 2004, the Company issued $450,000 aggregate principal amount of
0.50% Convertible Senior Notes due 2024 (the "0.50% Notes") through a private
placement to qualified institutional buyers pursuant to Rule 144A under the
Securities Act. The Company used $170,061 of the net proceeds from the sale of
the 0.50% Notes to repurchase 6,074 ordinary shares sold short by purchasers of
the 0.50% Notes in negotiated transactions concurrently with the offering.
F-29
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
NOTE 13 -- NONCURRENT LIABILITIES AND OTHER
Noncurrent liabilities and other consist of the following:
AS OF SEPTEMBER 30,
-------------------
2003 2002
-------- --------
Accrued employees costs................................. $ 75,654 $ 66,850
Accrued pension liability(1)............................ 16,372 --
Noncurrent customer advances............................ 34,725 24,146
Long-term portion of capital lease obligations.......... 23,825 15,138
Accrued lease obligations............................... 10,235 14,031
Other................................................... 11,684 3,914
-------- --------
$172,495 $124,079
======== ========
---------------
(1) See Note 16.
NOTE 14 -- INTEREST INCOME AND OTHER, NET
Interest income and other, net consists of the following:
YEAR ENDED SEPTEMBER 30,
-----------------------------
2003 2002 2001
-------- -------- -------
Interest income............................... $ 26,580 $ 31,856 $32,156
Interest expense.............................. (11,425) (16,004) (8,678)
Gain from repurchase of Notes(1).............. 448 6,012 --
Other, net.................................... (844) (2,566) (1,192)
$ 14,759 $ 19,298 $22,286
======== ======== =======
---------------
(1) See Note 12.
NOTE 15 -- CONTINGENCIES
COMMITMENTS
The Company leases office space under non-cancelable operating leases in
various countries in which it does business. Future minimum non-cancelable lease
payments required after October 1, 2003 are as follows:
FOR THE YEARS ENDED SEPTEMBER 30,
---------------------------------
2004...................................... $ 38,757
2005...................................... 30,920
2006...................................... 24,263
2007...................................... 19,558
2008...................................... 13,915
Thereafter................................ 19,074
--------
$146,487
========
Future minimum non-cancelable lease payments, as stated above, do not
reflect committed future sublease income of $5,812, $4,572, $3,625, $3,050,
$2,007 and $4,752 for the years ended September 30,
F-30
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
2004, 2005, 2006, 2007, 2008 and thereafter, respectively. Of the $122,669 net
operating leases, net of $23,818 of sublease income, $9,006 has been included in
accrued restructuring charges as of September 30, 2003.
Rent expense, including accruals for future lease losses, was approximately
$33,039, $39,141 and $40,506 for fiscal 2003, 2002 and 2001, respectively.
LITIGATION
On December 2, 2003 the Company announced that the United States District
Court for the Eastern District of Missouri had issued an order granting the
Company's motion to dismiss the securities class action lawsuits that had been
pending against the Company and certain of its directors and officers since June
2002. The court's order also directed that judgment be entered in favor of the
defendants. The consolidated complaint filed in the action alleged that the
Company and the individual defendants had made false or misleading statements
about the Company's business and future prospects during a putative class period
between July 18, 2000 and June 20, 2002. On December 29, 2003, the lead
plaintiffs appealed to the United States Court of Appeals for the Eighth Circuit
from the final judgment entered on December 1, 2003.
LEGAL PROCEEDINGS
The Company is involved in various other legal proceedings arising in the
normal course of its business. Based upon the advice of counsel, the Company
does not believe that the ultimate resolution of these matters will have a
material adverse effect on the Company's consolidated financial position,
results of operations or cash flows.
SECURITIES AND EXCHANGE COMMISSION INVESTIGATION
The Company has been informed that the Midwest Regional Office of the SEC
is conducting a private investigation into the events leading up to the
Company's announcement in June 2002 of revised projected revenue for the third
and fourth quarters of fiscal 2002. The investigation appears to be focused on,
but is not explicitly limited to, the Company's forecasting beginning with its
April 23, 2002 press release. Although the Company believes that it will be able
to satisfy any concerns the SEC staff may have in this regard, the Company is
unable to predict the duration, scope, or outcome of the investigation. The
Company is cooperating fully with the SEC staff.
NOTE 16 -- EMPLOYEE BENEFITS
The Company accrues severance pay for the employees of its Israeli
operations in accordance with Israeli law and certain employment procedures on
the basis of the latest monthly salary paid to these employees and the length of
time that they have worked for the Israeli operations. The severance pay
liability, which is included in noncurrent liabilities and other, is partially
funded by amounts on deposit with insurance companies, which are included in
other noncurrent assets. Severance expenses were approximately $15,036, $9,953
and $17,242 for fiscal 2003, 2002 and 2001, respectively.
The Company sponsors defined contribution plans covering certain employees
in the U.S., U.K. and Canada. The plans provide for Company matching
contributions based upon a percentage of the employees' voluntary contributions.
The Company's fiscal 2003, 2002 and 2001 plan contributions were not
significant.
Following the Company's acquisition of Certen (see Note 3) and commencing
on the acquisition date, July 2, 2003, the Company maintains several
non-contributory defined benefit plans that provide for
F-31
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
pension, other retirement and post employment benefits for the Certen employees
based on length of service and rate of pay. The funding policy is to make
contributions to the plans based on various generally accepted actuarial
methods. Contributions reflect actuarial assumptions concerning future
investment returns, salary projections and future service benefits. Plan assets
consist primarily of Canadian and other equities, government and corporate
bonds, debentures and secured mortgages, which are held in units of the BCE
Master Trust Fund, a Trust established by Bell.
The net periodic benefit cost for the year ended September 30, 2003
(commencing July 2, 2003), related to pension and other benefits were as
follows:
PENSION OTHER
BENEFITS BENEFITS
-------- --------
Service costs............................................... $ 493 $ 90
Interest on benefit obligations............................. 564 98
Expected return on plan assets.............................. (409) --
----- ----
$ 648 $188
===== ====
The following table sets forth the funded status of the plans as of
September 30, 2003:
PENSION OTHER
BENEFITS BENEFITS
-------- --------
Change in plan assets:
Fair value of plan assets in acquisition acquired........ $ 27,060 $ --
Actual return on plan assets............................. 1,032 --
Foreign exchange loss.................................... (107) --
Benefits paid............................................ (14) --
-------- -------
Fair value of plan assets as of September 30, 2003....... 27,971 --
-------- -------
Change in benefit obligations:
Benefit obligations assumed in acquisition............... (37,400) (5,262)
Service costs............................................ (493) (90)
Interest on benefit obligations.......................... (564) (98)
Foreign exchange gain.................................... 149 24
Benefits paid............................................ 14 --
-------- -------
Benefit obligations as of September 30, 2003............. (38,294) (5,426)
-------- -------
Funded status-plan deficit as of September 30, 2003...... (10,323) (5,426)
Unrecognized net loss.................................... (623) --
-------- -------
Accrued benefit costs as of September 30, 2003........... $(10,946) $(5,426)
======== =======
The significant assumptions adopted in measuring the Canadian subsidiary's
pension and other benefit obligations were as follows:
Weighted average discount rate................. 6.5%
Weighted average expected long-term rate of
return on plan assets........................ 7.5
Weighted average rate of compensation
increase..................................... 3.5
For measurement purposes, a 4.5% annual rate of increase in the per capita
cost of covered health care benefits (the health care cost trend rate) was
assumed for the year ended September 30, 2003 (commencing July 2, 2003), except
for the cost of medication, which was assumed to increase 10.5%
F-32
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
annual rate for 2003. This rate was assumed to gradually decline to 4.5% by 2008
and remain stable thereafter.
NOTE 17 -- CAPITAL TRANSACTIONS
The following are details of the Ordinary Shares issued and outstanding:
AS OF SEPTEMBER 30,
-------------------
2003 2002
-------- --------
Voting Ordinary Shares.................................... 223,790 220,780
Non-Voting Ordinary Shares................................ -- 2,535
------- -------
Ordinary Shares issued.................................... 223,790 223,315
Less -- treasury stock.................................... (7,732) (7,732)
------- -------
Ordinary Shares outstanding............................... 216,058 215,583
======= =======
The Company's capital transactions are described below:
Total proceeds from the exercise of employee stock options amounted to
$2,320, $5,161 and $13,967 in fiscal 2003, 2002 and 2001, respectively.
During fiscal 2002 the Company repurchased 7,732 Ordinary Shares, at an
average price of $14.13 per share pursuant to a share repurchase program. The
Company funded these repurchases, and intends to fund any future repurchases,
with available funds. On November 5, 2003, the Company announced that its board
of directors had authorized a share repurchase program of up to five million
Ordinary Shares over the next twelve months. The authorization permits the
Company to purchase Ordinary Shares in open market or privately negotiated
transactions and at prices the Company deems appropriate. The Company stated
that one of the main purposes of the repurchase program was to offset the
dilutive effect of any future share issuances, including issuances in connection
with acquisitions or pursuant to employee equity plans.
On July 28, 2004, the Company announced that its board of directors had
extended the share repurchase program for the additional repurchase of up to
$100,000 of its Ordinary Shares in open market or privately negotiated
transactions and at times and prices the Company deems appropriate. In
accordance with this extension, as of August 10, 2004, the Company had
repurchased 2,219 Ordinary Shares, at an average price of $21.10 per share.
NOTE 18 -- STOCK OPTION AND INCENTIVE PLAN
In January 1998, the Company first adopted, and in each of January 1999,
January 2000 and January 2001 the Company has amended, the Amdocs Limited 1998
Stock Option and Incentive Plan (the "Plan"). Under the provisions of the Plan,
32,300 Ordinary Shares are available to be granted to officers, directors,
employees and consultants. Such options fully vest over one to nine years and
have a term of ten years.
F-33
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The following table summarizes information about share options, as well as
changes during the years ended September 30, 2003, 2002 and 2001:
WEIGHTED
NUMBER OF AVERAGE
SHARE EXERCISE
OPTIONS PRICE
--------- --------
Outstanding as of October 1, 2000........................ 11,228.1 $30.62
Granted.................................................. 5,745.2 50.15
Exercised................................................ (1,462.8) 9.73
Forfeited................................................ (1,359.3) 49.59
--------
Outstanding as of September 30, 2001..................... 14,151.2 38.89
Granted.................................................. 16,648.5 23.88
Exercised................................................ (688.9) 7.49
Forfeited................................................ (2,418.8) 44.02
--------
Outstanding as of September 30, 2002..................... 27,692.0 30.30
Granted.................................................. 3,151.2 10.49
Exercised................................................ (474.5) 4.89
Forfeited................................................ (4,803.0) 37.16
--------
Outstanding as of September 30, 2003..................... 25,565.7 27.04
========
As of September 30, 2003, 4,126.3 Ordinary Shares remained available for
grant pursuant to the Plan.
The following table summarizes information about share options outstanding
as of September 30, 2003:
OUTSTANDING EXERCISABLE
--------------------------------------------------------- ------------------------------
WEIGHTED
AVERAGE WEIGHTED
REMAINING AVERAGE
NUMBER CONTRACTUAL LIFE EXERCISE NUMBER WEIGHTED AVERAGE
EXERCISE PRICE OUTSTANDING (IN YEARS) PRICE EXERCISABLE EXERCISE PRICE
-------------- ----------- ---------------- -------- ----------- ----------------
$ 1.87 - 3.01 629,737 4.59 $ 1.98 629,737 $ 1.98
6.40 - 18.60 8,860,695 8.67 9.11 1,625,693 10.32
19.21 - 28.60 3,719,059 7.38 26.09 1,302,006 25.50
30.94 - 31.90 5,231,767 8.20 31.01 2,165,264 31.01
33.07 - 45.07 3,598,976 7.30 38.16 1,880,373 38.06
47.90 - 65.01 2,937,206 6.99 58.32 1,793,317 58.06
66.25 - 78.31 588,251 6.86 70.53 413,387 70.33
F-34
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
NOTE 19 -- EARNINGS (LOSS) PER SHARE
The following table sets forth the computation of basic and diluted
earnings (loss) per share:
YEAR ENDED SEPTEMBER 30,
------------------------------
2003 2002 2001
-------- -------- --------
Numerator:
Net income (loss).......................... $168,883 $ (5,061) $ 66,386
======== ======== ========
Denominator:
Denominator for basic earnings (loss) per
share -- weighted average number of
shares outstanding(1)................... 215,849 220,361 222,002
Effect of dilutive stock options
granted(2).............................. 4,027 -- 4,830
-------- -------- --------
Denominator for dilutive earnings(loss) per
share -- adjusted weighted average
shares and assumed conversions(1)....... 219,876 220,361 226,832
======== ======== ========
Basic earnings (loss) per share.............. $ 0.78 $ (0.02) $ 0.30
======== ======== ========
Diluted earnings (loss) per share............ $ 0.77 $ (0.02) $ 0.29
======== ======== ========
---------------
(1) The weighted average number of shares outstanding includes exchangeable
shares issued to shareholders of Amdocs Canada, Inc. (formerly Solect
Technology Group Inc. ("Solect")) pursuant to the Company's acquisition of
Solect in April 2000, which were exchangeable for the Company's Ordinary
Shares on a one-for-one basis. As of September 30, 2003, none of the
exchangeable shares remained outstanding.
(2) Due to net loss, 2,201 anti-dilutive securities are excluded from the
computation of diluted average number of shares outstanding in the year
ended September 30, 2002.
The effect of the 2% Notes on diluted earnings (loss) per share was
anti-dilutive for the years ended September 30, 2003, 2002 and 2001, and
therefore was not included in the calculation above. The weighted average effect
of the repurchase of Ordinary Shares by the Company has been included in the
calculation of basic earnings (loss) per share. See Note 17.
NOTE 20 -- SEGMENT INFORMATION AND SALES TO SIGNIFICANT CUSTOMERS
The Company and its subsidiaries operate in one operating segment,
providing business support systems and related services primarily for the
communications industry.
GEOGRAPHIC INFORMATION
The following is a summary of revenue and long-lived assets by geographic
area. Revenue is attributed to geographic region based on the location of the
customers.
F-35
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
YEAR ENDED SEPTEMBER 30,
------------------------------------
2003 2002 2001
---------- ---------- ----------
REVENUE
United States............................ $ 732,400 $ 817,728 $ 690,444
Canada................................... 183,973 178,240 133,201
Europe................................... 442,673 466,098 549,106
Rest of the world........................ 124,281 151,499 161,159
---------- ---------- ----------
Total.................................... $1,483,327 $1,613,565 $1,533,910
========== ========== ==========
AS OF SEPTEMBER 30,
--------------------------------
2003 2002 2001
---------- -------- --------
LONG-LIVED ASSETS
United States(1)............................ $ 308,959 $302,950 $152,827
Canada(2)................................... 686,748 539,832 714,019
Rest of the world........................... 90,911 138,334 132,365
---------- -------- --------
Total....................................... $1,086,618 $981,116 $999,211
========== ======== ========
---------------
(1) Primarily goodwill, computer software and hardware.
(2) Primarily goodwill.
REVENUE AND CUSTOMER INFORMATION
Customer care and billing, customer relationship management or CRM, and
order management systems (collectively, "CC&B") include systems for wireline,
wireless, voice, data, broadband, content, electronic and mobile commerce and IP
services. Directory includes directory sales and publishing systems for
publishers of both traditional printed yellow pages and white pages directories
and electronic Internet directories.
YEAR ENDED SEPTEMBER 30,
------------------------------------
2003 2002 2001
---------- ---------- ----------
CC&B..................................... $1,280,430 $1,439,980 $1,379,654
Directory................................ 202,897 173,585 154,256
---------- ---------- ----------
Total.................................... $1,483,327 $1,613,565 $1,533,910
========== ========== ==========
F-36
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
SALES TO SIGNIFICANT CUSTOMERS
The following table summarizes the percentage of sales to significant
customers groups (when they exceed 10 percent of total revenue for the year).
YEAR ENDED
SEPTEMBER 30,
------------------
2003 2002 2001
---- ---- ----
Nextel Communications group............................... 15% 12% 10%
SBC Communications Inc. group(1).......................... 11 11 13
Bell Canada group(2)...................................... 11 (*) (*)
Vodafone group............................................ (*) 10 11
---------------
(*) Less than 10 percent of total revenue
(1) During the quarter ended December 31, 2002, SBC has ceased to be a principal
shareholder of the Company, according to SFAS No. 57 and thus is no longer a
related party.
(2) Bell Canada group includes Certen through June 30, 2003. In July 2003, the
Company acquired Bell's ownership interest in Certen, and Certen became a
wholly owned subsidiary of the Company. See Note 3.
NOTE 21 -- OPERATIONAL EFFICIENCY AND COST REDUCTION PROGRAMS
FISCAL YEAR ENDED SEPTEMBER 30, 2003
In the first quarter of fiscal 2003, the Company implemented a series of
measures designed to reduce costs and improve productivity, with targeted
quarterly savings of approximately $8,000. As part of this plan, the Company
reduced its workforce by approximately 400 employees, representing approximately
4% of the Company's worldwide workforce of 9,000 full-time employees, vacated
facilities in different centers around the world and implemented other cost
reduction measures, including travel cuts and reduction in other discretionary
costs.
The restructuring charge associated with these actions and recorded in the
first quarter of fiscal 2003 was $9,956. Approximately $4,451 of the total
charge was paid in cash as of September 30, 2003. The remaining employee
separation costs, are expected to be paid out through the first quarter of
fiscal 2004. The remaining facility related costs, are expected to be paid out
through June 2008.
Details of $9,956 Restructuring Charge:
The Company recorded a charge of $4,011 related to employee separation
costs in connection with the termination of employment of software information
technology specialists and administrative professionals from various locations
around the world. The Company recorded a charge of $4,022 related to facilities,
representing rent obligations relating to vacated facilities in Raanana, Israel
and St. Louis, Missouri. The Company also recorded a provision of $1,829 for
asset write-offs, principally for leasehold improvements in Raanana, Israel and
St. Louis, Missouri that were abandoned.
F-37
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The first quarter of fiscal 2003 restructuring charge is comprised of the
following as of September 30, 2003:
EMPLOYEE
SEPARATION ASSET
COSTS FACILITIES WRITE-OFFS OTHER TOTAL
---------- ---------- ---------- ----- -------
Balance as of October 1, 2002.......... $ -- $ -- $ -- $ -- $ --
Charges................................ 4,011 4,022 1,829 94 9,956
Cash payments.......................... (3,890) (467) -- (94) (4,451)
Non cash............................... -- -- (1,829) -- (1,829)
Adjustments(1)......................... 38 (453) -- -- (415)
------- ------ ------- ---- -------
Balance as of September 30, 2003....... $ 159 $3,102 $ -- $ -- $ 3,261
======= ====== ======= ==== =======
---------------
(1) Reflects differences in foreign exchange rates from balances paid in
currencies other than the U.S. dollar of $81 that were credited to "interest
income and other, net" and adjustments of $334 due to changes in previous
estimates. These adjustments resulted in a decrease of restructuring
liabilities related to facilities of $453 and an increase of restructuring
liabilities related to employee separation costs of $119. The net amount was
credited to "cost of service" and "selling, general and administrative"
expenses.
The financial savings of these actions, of approximately $8,000 quarterly
commencing in the second quarter of 2003, is reflected as a reduction in
operating expense. These cost savings may not be permanent as increased activity
levels resulting from, among other factors, acquisitions, new Managed Services
agreements and increased revenue, may require an increase in headcount and other
increased spending.
FISCAL YEAR ENDED SEPTEMBER 30, 2002
In the fourth quarter of fiscal 2002, the Company implemented a cost
reduction program targeted to reduce costs by approximately $30,000 quarterly in
response to a decline of the forecasted revenue for the third and fourth
quarters of fiscal 2002. The decline resulted from, among other factors,
slowdowns in customer buying decisions in the third quarter of fiscal 2002,
stemming from overall reductions in the capital investment budgets of many
communications service providers, leading to fewer new contracts than expected,
as well as from smaller than expected initial spending commitments and reduced
discretionary spending under contracts with some customers.
The restructuring charge associated with these actions and recorded in the
fourth quarter of fiscal 2002 was $20,919. Approximately $15,933 of the total
charge was paid in cash as of September 30, 2003. The remaining employee
separation costs, are expected to be paid out through the first quarter of
fiscal 2004. The remaining facility related costs, are expected to be paid out
through April 2012.
Details of $20,919 Restructuring Charge:
The Company recorded a charge of $11,353 related to employee separation
costs in connection with the termination of employment of approximately 1,000
employees, representing approximately 10% of the Company's worldwide workforce
of 9,900 full-time employees. The actual number of employees terminated
approximated original estimates. There was not a single group of employees or
business function that was solely impacted by these measures; instead it
impacted information technology specialists and administration professionals
across a broad range of functions according to the areas with reduced
activities. The Company recorded a charge of $7,880 related to facilities,
representing rent obligations
F-38
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
relating to vacated facilities in various locations in Canada, Israel and the
United States. The Company also recorded a provision of $1,584 for asset
write-offs, principally for leasehold improvements in Canada, Israel and the
United States that were abandoned.
The fourth quarter of fiscal 2002 restructuring charge is comprised of the
following as of September 30, 2003:
EMPLOYEE
SEPARATION ASSET
COSTS FACILITIES WRITE-OFFS OTHER TOTAL
---------- ---------- ---------- ----- -------
Balance as of October 1, 2001......... $ -- $ -- $ -- $ -- $ --
Charges............................... 11,353 7,880 1,584 102 20,919
Cash payments......................... (8,053) (456) -- (57) (8,566)
Non cash.............................. -- -- (1,584) -- (1,584)
------- ------- ------- ---- -------
Balance as of September 30, 2002...... 3,300 7,424 -- 45 10,769
Cash payments......................... (3,240) (4,082) -- (45) (7,367)
Adjustments(1)........................ 22 (148) -- -- (126)
------- ------- ------- ---- -------
Balance as of September 30, 2003...... $ 82 $ 3,194 $ -- $ -- $ 3,276
======= ======= ======= ==== =======
---------------
(1) Reflects differences in foreign exchange rates from balances paid in
currencies other than the U.S. dollar of $21 that were credited to "interest
income and other, net" and adjustments of $105 due to changes in previous
estimates. These adjustments resulted in a decrease of restructuring
liabilities related to facilities of $148 and an increase of restructuring
liabilities related to employee separation costs of $43. The net amount was
credited to "cost of service" and "selling, general and administrative"
expenses.
The financial savings of these actions of approximately $30,000 quarterly
commencing in the first quarter of fiscal 2003 is reflected as a reduction in
operating expense. These cost savings may not be permanent as increased activity
levels resulting from, among other factors, acquisitions, Managed Services
agreements and increased revenue, may require an increase in headcount and other
increased spending.
In the first quarter of fiscal 2002, as part of a plan to achieve increased
operational efficiency and to more closely monitor and reduce costs, the Company
consolidated its Stamford, Connecticut data center into its Champaign, Illinois
facility and closed the Stamford facility.
The restructuring charge associated with this action and recorded in the
first quarter of fiscal 2002 was $13,311. Approximately $5,996 of the total
charge was paid in cash as of September 30, 2003. The remainder of the charge,
comprised of facility related costs, is expected to be paid out through August
2008.
Details of $13,311 Restructuring charge:
Approximately $6,255 of the total restructuring charge related to
facilities and represented rent obligations outstanding for the Stamford site.
Approximately $4,126 of the total restructuring charge related to the write-off
of leasehold improvements at the Stamford site that were abandoned. The Company
also recorded a provision of $2,530 related to employee separation costs in
connection with the termination of employment of 166 employees.
F-39
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
The restructuring charge related to the consolidation of the Stamford and
Champaign facilities is comprised of the following as of September 30, 2003:
EMPLOYEE
SEPARATION ASSET
COSTS FACILITIES WRITE-OFFS OTHER TOTAL
---------- ---------- ---------- ----- -------
Balance as of October 1, 2001........ $ -- $ -- $ -- $ -- $ --
Charges.............................. 2,530 6,255 4,126 400 13,311
Cash payments........................ (2,473) (2,592) -- (5) (5,070)
Non cash............................. -- -- (4,126) -- (4,126)
------- ------- ------- ----- -------
Balance as of September 30, 2002..... 57 3,663 -- 395 4,115
Cash payments........................ -- (785) -- (141) (926)
Adjustments(1)....................... (57) (168) -- (254) (479)
------- ------- ------- ----- -------
Balance as of September 30, 2003..... $ -- $ 2,710 $ -- $ -- $ 2,710
======= ======= ======= ===== =======
---------------
(1) Reflects adjustments of $479 due to changes in previous estimates. These
adjustments resulted in a decrease of restructuring liabilities related to
facilities of $168, a decrease of restructuring liabilities related to
employee separation costs of $57 and a decrease in other related costs of
$254. The net amount was credited to "cost of service" and "selling, general
and administrative" expenses.
The operating costs related to the Stamford site that were eliminated were
approximately $8,500 in its last quarter of activity.
Actual future cash requirements may differ materially from the accrual as
of September 30, 2003, particularly if actual sublease income differs
significantly from current estimates.
These charges are included in "restructuring charges, in-process research
and development and other" for the years ended September 30, 2003 and 2002.
NOTE 22 -- FINANCIAL INSTRUMENTS
The Company enters into forward contracts to purchase and sell foreign
currencies to reduce the exposure associated with revenue denominated in a
foreign currency and exposure associated with anticipated expenses (primarily
personnel costs), in non-U.S. dollar-based currencies and designates these as
cash flow hedges. The Company also may enter into forward contracts to sell
foreign currency in order to hedge its exposure associated with some firm
commitments from customers in non-U.S. dollar-based currencies and designates
these for accounting purposes as fair value hedges. As of September 30, 2003,
the Company had no outstanding fair value hedges. The derivative financial
instruments are afforded hedge accounting because they are effective in managing
foreign exchange risks and are appropriately assigned to the underlying
exposures. The Company does not engage in currency speculation. The Company
currently enters into forward exchange contracts exclusively with major
financial institutions. Forward contracts, which are not designated as hedging
instruments under SFAS No. 133, are used to offset the effect of exchange rates
on certain assets and liabilities.
The hedges are evaluated for effectiveness at least quarterly. As the
critical terms of the forward contract and the hedged transaction are matched at
inception, the hedge effectiveness is assessed generally based on changes in
forward rates for cash flow hedges as compared to the changes in the fair value
of the cash flows associated with the underlying hedged transactions. The
effective portion of the change in the fair value of forward exchange contracts,
which are classified as cash flow hedges, is recorded as
F-40
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
comprehensive income until the underlying transaction is recognized in earnings.
For fair value hedges, changes in the fair value of forward exchange contracts
offset the change in the fair value of the hedged item to the extent of the
arrangement's effectiveness. Any residual change in fair value of the forward
contracts, such as time value, excluded from effectiveness testing for hedges of
estimated receipts from customers, is recognized immediately in "interest income
and other, net". Hedge ineffectiveness, if any, is also included in current
period in earnings in "interest income and other, net".
The Company discontinues hedge accounting for a forward contract when (1)
it is determined that the derivative is no longer effective in offsetting
changes in the fair value of cash flows of hedged item; (2) the derivative
matures or is terminated; (3) it is determined that the forecasted hedged
transaction will no longer occur; (4) a hedged firm commitment no longer meets
the definition of a firm commitment, or (5) management decides to remove the
designation of the derivative as a hedging instrument.
When hedge accounting is discontinued, and if the derivative remains
outstanding, the Company will record the derivative at its fair value on the
consolidated balance sheet, recognizing changes in the fair value in current
period earnings in "interest income and other, net". When the Company
discontinues hedge accounting because it is no longer probable that the
forecasted transaction will occur, the gains and losses that were accumulated in
other comprehensive income will be recognized immediately in earnings in
"interest income and other, net".
The fair value of the open contracts recorded by the Company in its
consolidated balance sheets as an asset or a liability is as follows:
AS OF SEPTEMBER 30,
-------------------
2003 2002
-------- --------
Prepaid expenses and other current assets................... $ 7,447 $ 1,165
Accrued expenses and other current liabilities............ (2,138) (8,290)
------- -------
Net fair value............................................ $ 5,309 $(7,125)
======= =======
All forward contracts outstanding as of September 30, 2003 are expected to
mature within the next twelve months.
During fiscal years 2003 and 2002, the gains or losses recognized in
earnings for hedge ineffectiveness, including the time value portion excluded
from effectiveness testing, were not significant. During fiscal years 2003 and
2002 the Company recognized losses of $143 and $0, respectively for a hedged
firm commitment that no longer qualified as a fair value hedge. During fiscal
years 2003 and 2002, the Company recognized losses of $16 and $25, respectively
resulting from hedged forecasted cash flows that no longer qualified as cash
flow hedges.
Derivatives gains and losses, that are included in other comprehensive
income, are reclassified into earnings at the time the forecasted revenue or
expenses are recognized. The Company estimates that a $3,489 net gain related to
forward contracts that is included in other comprehensive income as of September
30, 2003 will be reclassified into earnings within the next twelve months. The
amount ultimately realized in earnings will likely differ due to future changes
in foreign exchange rates.
Subsequent to the balance sheet date, the Company entered into material
foreign exchange forward contracts for approximately $100,000 notional amount.
These derivatives were designated as cash flow hedges, to hedge exposure to
changes in foreign currency exchange rates associated with revenue denominated
in a foreign currency, including long-term exposures.
F-41
AMDOCS LIMITED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)
(DOLLAR AND SHARE AMOUNTS IN THOUSANDS, EXCEPT PER SHARE DATA)
NOTE 23 -- SELECTED QUARTERLY RESULTS OF OPERATIONS (UNAUDITED)
The following are details of the unaudited quarterly results of operations
for the three months ended:
SEPTEMBER 30, JUNE 30, MARCH 31, DECEMBER 31,
------------- -------- --------- ------------
2003(1)
Revenue...................................... $411,759 $377,168 $355,014 $339,386
Operating income............................. 56,167 59,982 56,314 37,955
Net income................................... 43,871 47,438 45,375 32,199
Basic earnings per share..................... 0.20 0.22 0.21 0.15
Diluted earnings per share................... 0.20 0.21 0.21 0.15
2002(2)
Revenue...................................... $355,520 $380,135 $455,269 $422,641
Operating (loss) income...................... (25,385) 2,503 50,813 21,229
Net (loss) income............................ (8,986) (26,851) 26,441 4,334
Basic and diluted (loss) earnings per
share..................................... (0.04) (0.12) 0.12 0.02
---------------
(1) In fiscal 2003, the fiscal quarter ended December 31, 2002 included a
restructuring charge of $9,956, and the fiscal quarter ended September 30,
2003 included a charge related to the Company's 10% share in Certen's
pre-acquisition results of $4,133.
(2) In fiscal 2002, the fiscal quarter ended December 31, 2001 included a
restructuring charge and purchased in-process research and development
expense of $13,311 and $17,400, respectively, and the fiscal quarter ended
September 30, 2002 included a restructuring charge and gain from the
repurchases of 2% Notes of $20,919 and $6,012, respectively.
F-42
AMDOCS LIMITED
FINANCIAL STATEMENT SCHEDULE
VALUATION AND QUALIFYING ACCOUNTS
(DOLLARS IN THOUSANDS)
ACCOUNTS VALUATION
RECEIVABLE ALLOWANCES ON NET
ALLOWANCES DEFERRED TAX ASSETS
----------------- -------------------
Balance as of October 1, 2000............................... $ 6,868 $ 16,743
Additions:
Charged to costs and expenses............................. -- 11,164
Charged to revenue........................................ 899 --
Deductions.................................................. (3,649) --
--------- ---------
Balance as of September 30, 2001............................ 4,118 27,907
Additions:
Charged to costs and expenses............................. -- --
Charged to revenue........................................ 9,082 --
Charged to other accounts................................. 13,777(1) --
Deductions.................................................. (737) (17,203)
--------- ---------
Balance as of September 30, 2002............................ 26,240 10,704
Additions:
Charged to costs and expenses............................. -- --
Charged to revenue........................................ 17,585 --
Charged to other accounts................................. -- 2,578(2)
Deductions.................................................. (25,807)(3) (13,282)(4)
--------- ---------
Balance as of September 30, 2003............................ $ 18,018 $ --
========= =========
---------------
(1) Accounts receivable allowance acquired as part of the acquisition of
Clarify.
(2) Includes valuation allowances on net deferred tax assets incurred during
fiscal 2003.
(3) Includes accounts receivable allowance eliminated as a result of the
acquisition of Certen and write-off of accounts receivable previously
reserved.
(4) Release of valuation allowance.
F-43
Deloitte & Touche, LLP
Assurance and Advisory Services
1 Place Ville-Marie
Suite 3000
Montreal QC H3B 4T9
Canada
Tel.: (514) 393-7115
Fax: (514) 390-4113
www.deloitte.ca
(DELOITTE & TOUCHE LOGO)
INDEPENDENT AUDITORS' REPORT
To the Board of Directors of
Certen Inc.
We have audited the balance sheet of Certen Inc. as at December 31, 2001
and 2002 and the statements of operations and retained earnings and cash flows
for the years then ended. These financial statements are the responsibility of
the Company's management. Our responsibility is to express an opinion on these
financial statements based on our audits.
We conducted our audits in accordance with Canadian generally accepted
auditing standards and auditing standards generally accepted in the United
States of America. These standards require that we plan and perform an audit to
obtain reasonable assurance whether the financial statements are free of
material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit
also includes assessing the accounting principles used and significant estimates
made by management, as well as evaluating the overall financial statement
presentation. We believe that our audits provide a reasonable basis for our
opinion.
In our opinion, these financial statements present fairly, in all material
respects, the financial position of the Company as at December 31, 2001 and 2002
and the results of its operations and its cash flows for the years then ended in
accordance with Canadian generally accepted accounting principles.
(signed) DELOITTE & TOUCHE, LLP
Chartered Accountants
March 19, 2003
(July 2, 2003 as to Note 17)
(DELOITTE TOUCHE TOHMATSU LOGO)
F-44
CERTEN INC.
STATEMENT OF OPERATIONS AND RETAINED EARNINGS YEAR ENDED DECEMBER 31, 2002
(IN THOUSANDS OF DOLLARS)
2002 2001
----------- -----------
(12 MONTHS) (11 MONTHS)
$ $
REVENUE
Billing services.......................................... 365,286 312,444
Professional services..................................... 71,499 52,352
------- -------
436,785 364,796
Cost of services, selling and administrative expenses....... 331,224 287,490
Net benefit plans expense (Note 6).......................... 2,233 1,900
------- -------
Operating earnings before the undernoted.................... 103,328 75,406
Amortization (Notes 4 and 5)................................ 60,518 18,234
Restructuring charge (Note 3)............................... 721 --
------- -------
Operating earnings.......................................... 42,089 57,172
Interest expense -- long-term debt.......................... 4,991 1,111
Accretion on convertible debentures due to related party
(Note 9).................................................. 5,457 908
Other expenses.............................................. 2,030 1,415
------- -------
Earnings before income taxes................................ 29,611 53,738
------- -------
Income taxes
Current................................................... 70 2,491
Future.................................................... 14,247 14,473
------- -------
14,317 16,964
------- -------
NET EARNINGS................................................ 15,294 36,774
Retained earnings, beginning of year........................ 35,774 --
Related party adjustment (Note 6)........................... -- (1,000)
------- -------
RETAINED EARNINGS, END OF YEAR.............................. 51,068 35,774
======= =======
The accompanying notes are an integral part of the financial statements.
F-45
CERTEN INC.
BALANCE SHEET AS AT DECEMBER 31, 2002
(IN THOUSANDS OF DOLLARS)
2002 2001
------- -------
$ $
ASSETS
Current assets
Cash...................................................... 33,590 59,500
Accounts receivable....................................... 5,021 20,858
Other current receivables................................. 4,359 48,695
Prepaid expenses.......................................... 420 --
------- -------
43,390 129,053
Property, plant and equipment (Note 4)...................... 49,494 36,822
Intangible assets (Note 5).................................. 365,386 196,345
Future income taxes......................................... 1,418 642
Accrued benefit asset (Note 6).............................. 4,572 8,000
------- -------
464,260 370,862
======= =======
LIABILITIES
Current liabilities
Bank indebtedness......................................... -- 1,807
Promissory note due to related party (Note 7)............. -- 6,133
Accounts payable and accrued liabilities.................. 117,286 162,646
Income and other taxes payable............................ 12,106 11,217
Current portion of obligation under capital leases (Note
8)..................................................... 34,491 10,249
Other current liabilities................................. 1,345 26
------- -------
165,228 192,078
Convertible debentures due to related party (Note 9)........ 33,227 13,212
Obligation under capital leases (Note 8).................... 31,910 36,231
Future income taxes......................................... 30,138 15,115
Accrued benefit liability (Note 6).......................... 9,705 10,900
Other long-term liabilities................................. 2,855 98
------- -------
273,063 267,634
------- -------
Commitments and contingencies (Note 15)
SHAREHOLDERS' EQUITY
Option on convertible debentures due to related party..... 37,960 18,659
Common shares (Note 11)................................... 102,169 48,795
Retained earnings......................................... 51,068 35,774
------- -------
191,197 103,228
------- -------
464,260 370,862
======= =======
The accompanying notes are an integral part of the financial statements.
ON BEHALF OF THE BOARD OF DIRECTORS:
------------------------------------------------------ Director
------------------------------------------------------ Director
F-46
CERTEN INC.
STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2002
(IN THOUSANDS OF DOLLARS)
2002 2001
----------- -----------
(12 MONTHS) (11 MONTHS)
$ $
OPERATING ACTIVITIES
Net earnings.............................................. 15,294 36,774
Adjustments for:
Amortization (Notes 4 and 5)........................... 60,518 18,234
Accretion on convertible debentures due to related
party (Note 9)........................................ 5,457 908
Future income taxes.................................... 14,247 14,473
Net benefit plans expense (Note 6)..................... 2,233 1,900
Net change in non-cash working capital items (Note 12).... 15,556 104,433
-------- --------
113,305 176,722
-------- --------
INVESTING ACTIVITIES
Capital expenditures...................................... (208,259) (154,920)
-------- --------
FINANCING ACTIVITIES
Issuance of convertible debentures due to related party... 33,859 30,963
Issuance of common shares (Note 11)....................... 47,241 4,928
Payment of capital leases................................. (10,249) --
-------- --------
70,851 35,891
-------- --------
Net (decrease) increase in cash and cash equivalents........ (24,103) 57,693
Cash and cash equivalents, beginning of year................ 57,693 --
-------- --------
CASH AND CASH EQUIVALENTS, END OF YEAR (Note 12)............ 33,590 57,693
======== ========
The accompanying notes are an integral part of the financial statements.
F-47
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED DECEMBER 31, 2002
(ALL TABULAR AMOUNTS ARE IN THOUSANDS OF DOLLARS EXCEPT WHERE OTHERWISE NOTED)
1. DESCRIPTION OF THE BUSINESS
On September 28, 2000, 3814840 Canada Inc. was incorporated under the
Canada Business Corporations Act and was renamed on January 22, 2001, Certen
Inc. ("Certen" or the "Company"). On January 26, 2001, Certen commenced its
operations. The Company's shareholders consist of Bell Canada and Solect
Technology Group Inc. (subsequently renamed Amdocs Canada Inc. ("Amdocs").
Effective January 26, 2001, Bell Canada transferred to Certen, at book
value, which approximates fair value of $50 million of capital assets in return
for a $45 million promissory note due to related party and 50,000 common shares
of the Company for a total value of $5 million. Additionally, on the same date,
Certen issued to Amdocs a $3.5 million, 6% convertible debenture, maturing on
January 26, 2008 and 5,617 common shares for a total value of $561,735. At
December 31, 2002, Bell Canada and Amdocs hold an 89.9% and 10.1% interest,
respectively in Certen.
Certen provides billing solutions to its primary customer and controlling
shareholder, Bell Canada.
2. SIGNIFICANT ACCOUNTING POLICIES
BASIS OF PRESENTATION
The financial statements have been prepared in accordance with Canadian
generally accepted accounting principles (GAAP). Certain comparative figures
have been reclassified to conform to the current year presentation. The
significant differences relevant to the Company between Canadian and United
States GAAP are described and reconciled in Note 16. All amounts are in Canadian
dollars unless otherwise indicated.
For the period ended December 31, 2001, the statements of operations and
retained earnings and cash flows cover the period of January 26, 2001 to
December 31, 2001.
USE OF ESTIMATES
The preparation of financial statements in conformity with GAAP requires
management to make estimates and assumptions that affect the reported amounts of
assets and liabilities and disclosure of contingent assets and liabilities at
the date of the financial statements and the reported amounts of revenues and
expenses during the reporting period. As a result of the use of estimates
inherent in the financial reporting process, actual results could differ from
those estimates.
REVENUE RECOGNITION
The Company recognizes revenues as services are rendered to its customers.
CASH AND CASH EQUIVALENTS
Cash and cash equivalents consists primarily of cash and temporary
investments having an initial maturity of three months or less.
PROPERTY, PLANT AND EQUIPMENT
Property, plant and equipment are carried at cost less accumulated
amortization where applicable. Assets under development are not amortized until
put into service. Amortization of property, plant and
F-48
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
equipment is computed using the straight-line method, with rates based on the
estimated useful lives of the assets as follows:
Computer hardware........................................... 5 years
Furniture and fixtures...................................... 12 years
Leasehold improvements...................................... Term of lease
INTANGIBLE ASSETS
Finite life intangible assets consisting of software and licenses are
carried at cost less accumulated amortization where applicable. Internal use
software and related licenses under development are not amortized until placed
into production. Amortization of software and licenses is computed using the
straight line method over the estimated useful life of the assets of three to
five years.
LEASES
Assets recorded under capital leases are amortized on a straight-line basis
over the economic life of the asset or based on the lease term, as appropriate.
Obligations recorded under capital leases are reduced by rental payments net of
imputed interest.
TRANSLATION OF FOREIGN CURRENCIES
Monetary assets and liabilities are translated at the rates in effect at
the balance sheet date. Revenues and expenses are translated at average rates
prevailing during the year. Translation exchange gains and losses on monetary
assets and liabilities are reflected in net earnings for the year.
EMPLOYEE BENEFIT PLANS
Certen maintains non-contributory defined benefit plans that provide for
pensions for substantially all its employees based on length of service and rate
of pay. Additionally, the Company provides other retirement benefits such as
certain health care and life insurance benefits on retirement and various
disability plans, workers' compensation and medical benefits to former or
inactive employees, their beneficiaries and covered dependants, after employment
but before retirement, under specified circumstances.
Certen accrues its obligations under employee benefit plans and the related
costs net of plan assets. Pension expense and other retirement benefits earned
by employees are actuarially determined using the projected benefit method
pro-rated on service and based on management's best estimate of expected plan
investments performance, salary escalation, retirement ages of employees and
expected health care costs.
The fair value of employee benefit plans assets is based on market values.
The plan assets are valued at market-related value for the purpose of
calculating the expected return on plan assets. Past service costs, which may
arise from plan amendments, are amortized on a straight-line basis over the
average remaining service period of the employees active at the date of
amendment. The excess of the net actuarial gain (loss) over 10% of the greater
of the benefit obligation and the market value of plan assets is amortized over
the average remaining service period of active employees. When the restructuring
of a benefit plan gives rise to both a curtailment and a settlement of
obligations, the curtailment is accounted for prior to the settlement. A
valuation will be performed every three years to determine the actuarial present
value of the accrued pension and other retirement benefits.
F-49
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
INCOME TAXES
Certen uses the liability method of accounting for income taxes. Future
income taxes relate to the expected future tax consequences of differences
between the carrying amounts of assets and liabilities for financial reporting
purposes and the amounts used for tax purposes. Future tax assets are recognized
only to the extent that, it is more likely than not that the future tax asset
will be realized. Future income tax assets and liabilities are adjusted for the
effects of changes in tax laws and rates on the date of enactment or substantive
enactment.
3. RESTRUCTURING CHARGE
During 2002, Certen recorded a pre-tax restructuring charge of $721,000, as
a result of a decision to streamline management, clerical and other support
functions. The restructuring charge related mainly to employee severance and
other directly related employee costs for approximately 20 employees. This
restructuring program was substantially completed by December 31, 2002. The
remaining unpaid balance of this restructuring provision as at December 31, 2002
amounted to approximately $459,000.
As a result of this restructuring, Certen recognized a gain on the
settlement of the Company's retirement benefit plans obligation of $2,769,000 as
well as previously unrecognized net actuarial losses of $1,670,000 on the
transfer of approximately 110 employees to Bell Canada. These amounts have been
reflected in the net benefit plans expense (Note 6).
4. PROPERTY, PLANT AND EQUIPMENT
2002 2001
------------------------------ ------------------------------
NET NET
ACCUMULATED BOOK ACCUMULATED BOOK
COST AMORTIZATION VALUE COST AMORTIZATION VALUE
------ ------------ ------ ------ ------------ ------
$ $ $ $ $ $
Computer hardware.................. 11,810 7,348 4,462 11,389 3,480 7,909
Furniture and fixtures............. 2,301 337 1,964 2,031 147 1,884
Leasehold improvements............. 990 523 467 535 38 497
Computer hardware under capital
leases........................... 47,399 5,824 41,575 26,579 47 26,532
Assets under development........... 1,026 -- 1,026 -- -- --
------ ------ ------ ------ ----- ------
63,526 14,032 49,494 40,534 3,712 36,822
====== ====== ====== ====== ===== ======
The amortization expense for property, plant and equipment for 2002 amounts
to $12,394,000 ($3,712,000 in 2001) of which $5,777,000 ($47,000 in 2001)
relates to computer hardware under capital leases.
5. INTANGIBLE ASSETS
2002 2001
--------------------------------- ---------------------------------
ACCUMULATED NET BOOK ACCUMULATED NET BOOK
COST AMORTIZATION VALUE COST AMORTIZATION VALUE
------- ------------ -------- ------- ------------ --------
$ $ $ $ $ $
Software and licenses.......... 159,696 53,854 105,842 101,930 14,522 87,408
Software and licenses under
capital leases............... 29,127 7,064 22,063 19,902 -- 19,902
Assets under development....... 237,481 -- 237,481 89,035 -- 89,035
------- ------ ------- ------- ------ -------
426,304 60,918 365,386 210,867 14,522 196,345
======= ====== ======= ======= ====== =======
F-50
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
The amortization expense for intangible assets for 2002 amounts to
$48,124,000 ($14,522,000 in 2001) of which $7,064,000 (nil in 2001) relates to
software and licenses under capital leases. During 2002, $215,437,000
($210,867,000 in 2001) intangible assets were acquired.
6. EMPLOYEE BENEFIT PLANS
Certen maintains non-contributory defined benefit plans that provide for
pension, other retirement and post employment benefits for substantially all its
employees based on length of service and rate of pay. The Company's funding
policy is to make contributions to its pension fund based on actuarial methods
permitted by pension regulatory bodies. Contributions reflect actuarial
assumptions concerning future investment returns, salary projections and future
service benefits. Plan assets are represented primarily by Canadian and foreign
equities, government and corporate bonds, debentures and secured mortgages.
Effective April 1, 2001, Bell Canada transferred approximately 700
employees to Certen. Accordingly, on April 1, 2001 Certen recorded, at fair
value, an accrued benefit asset of $9 million with respect to its pension
benefits and an accrued benefit liability of $10 million relating to other
employee benefits. The $1 million related party adjustment difference was
recorded as reduction of retained earnings.
The benefit obligations, the fair value of assets and the funded status of
the defined benefit plans at December 31 were as follows:
PENSION BENEFITS OTHER BENEFITS
---------------- -----------------
2002 2001 2002 2001
------- ------ ------- -------
$ $ $ $
Fair value of plan assets....................... 48,700 69,921 -- --
Benefit obligation.............................. 60,061 67,464 10,413 11,813
------- ------ ------- -------
Funded status-plan (deficit) surplus............ (11,361) 2,457 (10,413) (11,813)
Unamortized net actuarial loss.................. 15,933 5,543 708 913
------- ------ ------- -------
ACCRUED BENEFIT ASSET (LIABILITY)............... 4,572 8,000 (9,705) (10,900)
======= ====== ======= =======
The net benefit plans expense for 2002, related to pension benefits,
amounted to $3,428,000 ($1,000,000 in 2001); whereas, other benefits reflected a
credit of $1,195,000 ($900,000 expense in 2001).
The plans assets are held in units of the BCE Master Trust Fund.
The significant assumptions adopted in measuring Certen's pension and other
benefit obligations were as follows:
2002 2001
---- ----
% %
Discount rate............................................... 6.50 6.50
Expected long-term rate of return on plan assets............ 8.30 8.75
Rate of compensation increase............................... 3.50 3.50
For measurement purposes, a 4.5% annual rate of increase in the per capita
cost of covered health care benefits (the health care cost trend rate) was
assumed for 2002, except for the cost of medication, which was assumed to
increase at a 10.5% annual rate for 2002. This rate was assumed to gradually
decline to 4.5% by 2008 and remain stable thereafter.
7. PROMISSORY NOTE DUE TO RELATED PARTY
The promissory note due to related party was non-interest bearing and
payable on demand to Bell Canada. On January 29, 2002, Certen opted to repay the
promissory note through the issuance of 61,334 common shares of the Company at
an issuance price of $100 per share.
F-51
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
8. OBLIGATION UNDER CAPITAL LEASES
In 2002 and 2001, Certen entered into sale-leaseback transactions for the
acquisition of hardware and software. The capital leases bear interest rates of
11.7% and 5.5%, respectively, per annum and are payable in monthly installments,
maturing in 2005.
In 2002, included in other long-term liabilities is a deferred gain of
$3,802,000 recorded on the sale and subsequent leaseback of the assets which
will be amortized over the three-year term of the lease.
Repayment of the capital leases over the next five years is as follows:
$
------
2003........................................................ 37,541
2004........................................................ 24,270
2005........................................................ 9,712
2006........................................................ --
2007........................................................ --
------
Total minimum payments under capital leases................. 71,523
Less: amount representing interest.......................... 5,122
------
Net minimum payments under capital leases................... 66,401
======
Current portion............................................. 34,491
Long-term portion........................................... 31,910
------
66,401
======
9. CONVERTIBLE DEBENTURES DUE TO RELATED PARTY
The convertible debentures bear a compounded annual interest rate of 6% and
mature on January 26, 2008. However, if Bell Canada extends the terms of the
Master Outsourcing Agreement beyond seven years, then the maturity date will be
extended accordingly. Amdocs has the option to convert the debentures into
common shares of the Company at any time following 30 months from the issuance
date. Each $100 of principal is convertible into one common share of the
Company.
During 2002 and 2001, Certen issued to Amdocs convertible debentures in the
amounts of $33,859,000 and $30,963,000, respectively, for a total balance
outstanding at December 31, 2002 of $64,822,000. The conversion option
associated with the convertible debentures was separated and presented as a
separate component of shareholders' equity. The accretion of the convertible
debentures is equal to the value of the conversion option, and is charged to
earnings over the term of the convertible debentures.
10. FINANCIAL INSTRUMENTS
CREDIT RISK
Certen is exposed to a concentration of credit risk given that the
Company's primary customer is Bell Canada and affiliates.
CURRENCY EXPOSURES
Certen is exposed to currency risk on its trade accounts payable. At
December 31, 2002, an amount of US$49,254,000 (CDN$77,110,000) (US$19,281,000
(CDN$30,608,000) in 2001) is included in accounts payable and accrued
liabilities.
F-52
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
INTEREST RATE EXPOSURES
The Company is exposed to interest rate risk arising from fluctuations in
interest rates, specifically on its long-term debt at fixed interest rates.
FAIR VALUE
At December 31, 2002 and 2001, the carrying value of the cash and cash
equivalents, accounts receivable, other current receivables, prepaid expenses,
bank indebtedness, promissory note due to related party, accounts payable and
accrued liabilities, income and other taxes payable, and other current
liabilities approximate fair value due to the short-term maturity of these
financial instruments. The fair value of the obligation under capital leases
also approximates its carrying value. The fair value of the Company's
convertible debentures due to related party is based on estimates using present
value techniques, which is significantly affected by the assumptions used
concerning the amount and timing of estimated future cash flows and discount
rates which reflect varying degree of risk. At December 31, 2002 the estimated
fair value of the convertible debentures due to related party was approximately
$27 million ($12 million at December 31, 2001). Due to the use of subjective
judgment and uncertainties, the fair value amount should not be interpreted as
being payable in an immediate settlement of the instrument.
11. COMMON SHARES
An unlimited number of common shares are authorized with no par value.
2002 2001
------------------- -------------------
NUMBER OF STATED NUMBER OF STATED
AT DECEMBER 31 SHARES CAPITAL SHARES CAPITAL
-------------- --------- ------- --------- -------
$ $
Outstanding, beginning of year............... 487,949 48,795 -- --
Shares issued for cash consideration....... 472,408 47,241 49,283 4,928
Shares to repay promissory note due to
related party........................... 61,334 6,133 438,666 43,867
--------- ------- ------- ------
Outstanding, end of year..................... 1,021,691 102,169 487,949 48,795
========= ======= ======= ======
12. SUPPLEMENTAL CASH FLOW INFORMATION
The following are the components of cash and cash equivalents at December
31:
2002 2001
------ ------
$ $
Cash........................................................ 33,590 59,500
Bank indebtedness........................................... -- (1,807)
------ ------
Cash and cash equivalents................................... 33,590 57,693
====== ======
F-53
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
WORKING CAPITAL COMPONENTS:
Net change in non-cash working capital items for the periods ended December
31 are as follows:
2002 2001
----------- -----------
(12 MONTHS) (11 MONTHS)
$ $
Accounts receivable......................................... 15,837 (20,858)
Other current receivables................................... 44,336 (48,695)
Prepaid expenses............................................ (420) --
Accounts payable and accrued liabilities.................... (45,360) 162,646
Income and other taxes payable.............................. 889 11,217
Other....................................................... 274 123
------- -------
15,556 104,433
======= =======
12. SUPPLEMENTAL CASH FLOW INFORMATION (CONTINUED)
The non-cash operating, investing and financing activities, which are
excluded from the statement of cash flows for the periods ended December 31 were
as follows:
2002 2001
----------- -----------
(12 MONTHS) (11 MONTHS)
$ $
OPERATING ACTIVITIES
Transfer of accrued benefit liability..................... -- 10,000
Transfer of accrued benefit assets........................ -- (9,000)
Excess of accrued benefit liability over accrued benefit
assets................................................. -- (1,000)
------- -------
-- --
------- -------
INVESTING ACTIVITIES
Purchase of assets under capital leases................... (30,170) (46,480)
Acquisition of capital assets through the issuance of a
promissory note due to related party and common
shares................................................. -- (50,000)
------- -------
(30,170) (96,480)
------- -------
FINANCING ACTIVITIES
Obligation under capital leases........................... 30,170 46,480
Issuance of common shares in acquisition of capital
assets................................................. -- 5,000
Issuance of promissory note due to related party in
acquisition of capital assets.......................... -- 45,000
Promissory note due to related party repaid by issuance of
common shares.......................................... (6,133) (38,867)
Issuance of common shares to repay promissory note due to
related party.......................................... 6,133 38,867
Separation of option from convertible debentures due to
related party.......................................... (19,301) (18,659)
Option on convertible debentures due to related party..... 19,301 18,659
------- -------
30,170 96,480
======= =======
F-54
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
Interest paid and income tax paid for the periods ended December 31:
2002 2001
----------- -----------
(12 MONTHS) (11 MONTHS)
$ $
Interest paid............................................... 2,658 --
Income taxes paid........................................... 3,072 --
===== ====
13. RELATED PARTY TRANSACTIONS
In the normal course of business, the Company engaged in the following
transactions with related parties and such transactions were measured at
exchange value:
2002 2001
------------------------- -------------------------
(12 MONTHS) (11 MONTHS)
BELL CANADA, AMDOCS BELL CANADA, AMDOCS
BCE AND AND BCE AND AND
AFFILIATES AFFILIATES AFFILIATES AFFILIATES
------------ ---------- ------------ ----------
$ $ $ $
REVENUE
Sale of goods and services............... 436,380 -- 364,505 --
COST OF SERVICES, SELLING AND
ADMINISTRATIVE
Purchase of goods and services........... 113,104 51,701 106,621 25,887
Rent..................................... 6,766 -- 5,309 --
INTEREST EXPENSE........................... -- 3,418 -- 583
ACCRETION ON CONVERTIBLE DEBENTURES........ -- 5,457 -- 908
OTHER EXPENSE
Interest income.......................... 970 -- 995 --
Management fee........................... 3,453 -- 583 --
Lease guarantee.......................... 384 -- -- --
The balance sheet includes the following balances with related parties at
December 31:
2002 2001
------------------------- -------------------------
(12 MONTHS) (11 MONTHS)
BELL CANADA, AMDOCS BELL CANADA, AMDOCS
BCE AND AND BCE AND AND
AFFILIATES AFFILIATES AFFILIATES AFFILIATES
------------ ---------- ------------ ----------
$ $ $ $
Cash....................................... 7,500 -- 59,500 --
Accounts receivable........................ 4,830 -- 20,776 --
Accounts payable and accrued liabilities... 21,507 78,436 92,247 30,658
Promissory note............................ -- -- 6,133 --
Other liabilities.......................... 229 -- -- --
Convertible debentures..................... -- 33,227 -- 13,212
Option on convertible debentures........... -- 37,960 -- 18,659
The following purchases of goods and services were capitalized for the
years ended December 31:
2002 2001
------------------------- -------------------------
(12 MONTHS) (11 MONTHS)
BELL CANADA, AMDOCS BELL CANADA, AMDOCS
BCE AND AND BCE AND AND
AFFILIATES AFFILIATES AFFILIATES AFFILIATES
------------ ---------- ------------ ----------
$ $ $ $
Capitalized goods and services............ 28,027 153,827 17,234 100,879
F-55
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
14. ECONOMIC DEPENDENCE
Substantially all of Certen's revenue is generated from services rendered
to Bell Canada and affiliates. The Master Outsourcing Services Agreement sets
out the services to be provided to Bell Canada and extends to January 26, 2008,
at which time the agreement may be extended. However, Bell Canada may terminate
the agreement with one year's prior written notice to Certen and Bell Canada
will incur a termination charge.
15. COMMITMENTS AND CONTINGENCIES
COMMITMENTS
At December 31, 2002, the minimum payments under operating leases,
primarily consisting of rental payments, were as follows:
$
-----
2003........................................................ 8,072
2004........................................................ 7,952
2005........................................................ 7,512
2006........................................................ 7,408
2007........................................................ --
Additionally, in 2003, Certen has contractual obligations to acquire
intellectual property totaling US$7,000,000 and site licenses and services in
the amount of US$58,545,000 from Amdocs. Certen also has contractual obligations
in 2003 to acquire various services from other non-related parties totaling
$7,683,000.
In the event Certen terminates for convenience the BCH Modernization
program, the following amount in US dollars will become due to Amdocs according
to the year in which the termination would occur:
US$
------
2003........................................................ 60,000
2004........................................................ 50,000
2005........................................................ 40,000
2006........................................................ 30,000
CONTINGENCIES
In the normal course of operations, Certen has become involved in a claim.
As the outcome of the claim and the estimated amount of the loss, if any, cannot
be determined at this time, management has not made a provision for any
potential eventual loss.
F-56
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
16. RECONCILIATION OF RESULTS REPORTED IN ACCORDANCE WITH CANADIAN GAAP TO
UNITED STATES GAAP
The significant differences between Canadian and United States GAAP
affecting Certen's net earnings and shareholders' equity are detailed as
follows:
RECONCILIATION OF NET EARNINGS:
2002 2001
----------- -----------
(12 MONTHS) (11 MONTHS)
$ $
CANADIAN GAAP -- NET EARNINGS............................... 15,294 36,774
Adjustments:
Accretion of convertible debentures due to related
party(a)............................................... 5,457 908
Capitalization of training costs(b)....................... (3,243) --
Capitalization of interest(c)............................. 2,609 79
------ ------
UNITED STATES GAAP -- NET EARNINGS.......................... 20,117 37,761
====== ======
RECONCILIATION OF SHAREHOLDERS' EQUITY:
2002 2001
------- -------
$ $
CANADIAN GAAP -- SHAREHOLDERS' EQUITY....................... 191,197 103,228
Adjustments:
Accretion on convertible debentures due to related
party(a)............................................... 6,365 908
Option on convertible debentures due to related
party(a)............................................... (37,960) (18,659)
Capitalization of training costs(b)....................... (3,243) --
Capitalization of interest(c)............................. 2,688 79
------- -------
UNITED STATES GAAP -- SHAREHOLDERS' EQUITY.................. 159,047 85,556
======= =======
---------------
(a) Accretion on convertible debentures due to related party
Under Canadian GAAP the issuer of financial instruments that contain both a
liability and an equity component must separate and classify the
instruments according to their nature. Under United States GAAP, the issuer
is not required to separate such financial instruments. Consequently, the
accretion on convertible debentures due to related party is added back to
United States GAAP net earnings.
(b) Capitalization of training costs
Under Canadian GAAP, training costs incurred in the development of
internal-use software is capitalized. Under United States GAAP, these costs
are expensed as incurred.
(c) Capitalization of interest expense
Under United States GAAP interest expense related to internally developed
capital assets must be capitalized. Canadian GAAP makes no such
requirements and therefore, Certen has expensed all interest costs.
17. SUBSEQUENT EVENTS
On July 1, 2003, 126 employees transferred from the Company to Bell Canada.
Management is currently assessing the impact of such a transfer on the accrued
benefit asset and accrued benefit liability.
On July 2, 2003, Amdocs Limited announced the completion of its acquisition
of Bell Canada's ownership interest in Certen (subsequently renamed Amdocs
Canadian Managed Services Inc.). As part of this transaction, Certen will extend
the terms of its billing operations outsourcing agreement with Bell
F-57
CERTEN INC.
NOTES TO THE FINANCIAL STATEMENTS -- (CONTINUED)
Canada by three years to December 2010 as per the Further Amended and Restated
Master Outsourcing Services Agreement (FARMOSA).
Under the terms of the FARMOSA, Certen must maintain minimum service level
standards.
F-58
CERTEN INC.
STATEMENT OF OPERATIONS AND RETAINED EARNINGS SIX-MONTH PERIOD ENDED JUNE 30,
2003
(IN THOUSANDS OF CANADIAN DOLLARS)
$
-----------
(UNAUDITED)
REVENUE
Billing services.......................................... 215,881
Professional services..................................... 11,799
-------
227,680
Cost of services, selling and administrative expenses....... 169,270
Net benefit plans expense................................... 2,139
-------
Operating earnings before undernoted........................ 56,271
Amortization................................................ 56,453
Restructuring charge........................................ 80
-------
Operating loss.............................................. (262)
Interest expense-long-term debt............................. 3,615
Accretion on convertible debentures due to related party.... 3,054
Other income................................................ (1,414)
-------
Loss before income taxes.................................... (5,517)
-------
Income taxes
Current................................................... --
Future.................................................... (691)
-------
(691)
-------
NET LOSS.................................................... (6,208)
Retained earnings, beginning of period...................... 51,068
-------
RETAINED EARNINGS, END OF PERIOD............................ 44,860
=======
F-59
CERTEN INC.
BALANCE SHEET AS AT JUNE 30, 2003
(IN THOUSANDS OF CANADIAN DOLLARS)
$
-----------
(UNAUDITED)
ASSETS
Current assets
Cash...................................................... 34,358
Accounts receivable....................................... 4,891
Other current receivables................................. 24,292
Prepaid expense........................................... 7,471
-------
71,012
Property, plant and equipment............................... 53,495
Intangible assets........................................... 384,277
Future income taxes......................................... 10,082
Accrued benefit asset....................................... 3,046
-------
521,912
=======
LIABILITIES
Current liabilities
Accounts payable and accrued liabilities.................. 155,110
Income and other taxes payable............................ 8,241
Current portion of loan payable........................... 2,976
Current portion of obligation under capital leases........ 27,740
Other current liabilities................................. 4,920
-------
198,987
Convertible debentures due to related party................. 36,281
Loan payable................................................ 1,529
Obligation under capital leases............................. 25,179
Future income taxes......................................... 39,493
Accrued benefit liability................................... 10,318
Other long-term liabilities................................. 25,136
-------
336,923
-------
Commitments and contingencies
SHAREHOLDERS' EQUITY
Option on convertible debentures due to related party..... 37,960
Common shares............................................. 102,169
Retained earnings......................................... 44,860
-------
184,989
-------
521,912
=======
F-60
CERTEN INC.
STATEMENT OF CASH FLOWS SIX-MONTH PERIOD ENDED JUNE 30, 2003
(IN THOUSANDS OF CANADIAN DOLLARS)
$
-----------
(UNAUDITED)
OPERATING ACTIVITIES
Net loss.................................................. (6,208)
Adjustments for:
Amortization........................................... 56,453
Accretion on convertible debentures due to related
party................................................. 3,054
Gain from sale of property, plant and equipment........ (11)
Future income taxes.................................... 691
Net benefit plans expense.............................. 2,139
Net change in non-cash working capital items.............. 47,987
-------
104,105
-------
INVESTING ACTIVITIES
Capital expenditures...................................... (79,311)
Proceeds from disposal of property, plant and equipment... 332
-------
(78,979)
-------
FINANCING ACTIVITIES
Repayment of capital leases............................... (24,358)
-------
Net increase in cash and cash equivalents................... 768
Cash and cash equivalents, beginning of period.............. 33,590
-------
CASH AND CASH EQUIVALENTS, END OF PERIOD.................... 34,358
=======
F-61